Tactful.ai - Detailed Review
Marketing Tools
Tactful.ai - Product Overview
Overview of Tactful.ai
Tactful.ai is an advanced AI-driven customer service platform that focuses on enhancing customer engagement and streamlining customer service operations. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
Tactful.ai is designed to automate, personalize, and augment one-on-one conversations between organizations and their customers or employees. It uses AI technology to provide omnichannel customer service, ensuring consistent and personalized support across various channels such as voice, digital, and social media.Target Audience
The platform is primarily targeted at small to medium-sized enterprises (SMEs) as well as larger organizations looking to enhance their customer engagement operations. It is particularly beneficial for businesses seeking to automate routine customer inquiries, streamline support processes, and improve overall customer satisfaction.Key Features
Omnichannel Customer Service
Tactful.ai offers a unified platform that provides real-time assistance across multiple channels, including voice, digital, and social media. This ensures quick resolutions and personalized support for customer queries.AI-Powered Chatbots
The platform includes multilingual chatbots that automate routine inquiries, reduce customer wait times, and enable agents to focus on more complex issues. These chatbots support multiple languages and can handle tasks such as product discovery, ticket management, and customer support.Automation and Efficiency
Tactful.ai automates routine tasks through its no-code Automation Studio, reducing manual work and freeing teams to focus on high-value customer interactions. It also integrates with various business tools, enhancing agent productivity and well-being.Unified Inbox and Agent Dashboard
The platform provides a unified inbox for agents to manage all customer interactions from a single pane of glass. This includes a 360-degree view of customer interactions across channels, tracking customer information, past purchases, and interactions.Intelligent Routing and Customer Journey
Tactful.ai features an advanced routing engine that directs interactions swiftly and personally across all voice and digital channels, reducing wait times and improving customer satisfaction.Real-Time Insights and Supervisory Tools
The platform offers real-time metrics and actionable insights to supervisors, enabling them to maintain high standards of customer service. Supervisors can monitor agent performance, offer live support and coaching, and manage resources efficiently.Integration and Scalability
Tactful.ai is easily configurable and maintainable, with seamless integration with CRM systems, ticketing systems, and over 1,000 other apps. The platform is scalable, supporting business growth without added complexity. By leveraging these features, Tactful.ai helps businesses deliver exceptional customer experiences, boost productivity, and enhance operational efficiency. Tactful.ai - User Interface and Experience
User Interface Overview
The user interface of Tactful.ai is designed to be user-friendly, efficient, and integrated, making it an effective tool for managing customer service operations.
Ease of Use
Tactful.ai boasts a user-friendly approach that ensures easy deployment and maintenance. The platform is effortlessly configurable, allowing teams to focus on delivering exceptional customer service without the hassle of technical intricacies. It features a no-code/low-code environment, which enables users to customize AI models and integrations without requiring extensive coding knowledge.
Unified Inbox
The platform provides a Unified Inbox for agents, which serves as a single pane of glass to manage all customer interactions across multiple channels. This unified view helps agents streamline interactions, access customer history for personalized support, and collaborate in real-time with supervisors and team members.
Automation and AI Tools
Tactful.ai integrates powerful AI tools that automate routine tasks, reducing manual work and freeing teams to focus on high-value customer interactions. The Automation Studio allows customer service teams to design, test, and deploy workflows easily, eliminating the need for complex coding.
Multilingual and Conversational Chatbots
The platform includes multilingual chatbots that provide seamless AI-powered support, improving accessibility and customer satisfaction. These chatbots enable customers to resolve issues independently, boosting convenience and reducing costs.
Real-Time Monitoring and Insights
Supervisors benefit from real-time monitoring, performance insights, and efficient coaching tools. The centralized dashboard tracks all interactions, and real-time analytics monitor agent performance and productivity. This allows for instant support and coaching, as well as optimized resource allocation and escalation management.
Integration Capabilities
Tactful.ai connects with over 1,000 apps through its open API and low-code platform, ensuring seamless integration with existing business tools such as CRM and ticketing systems. This integration capability streamlines workflows and improves efficiency across various channels.
Overall User Experience
The overall user experience is enhanced by the platform’s ability to deliver consistent omnichannel customer experiences. Customers benefit from shorter waiting times, rapid issue resolution, and high-quality responses due to intelligent routing and centralized customer engagement. Agents are empowered with AI suggestions for quick and accurate responses, and supervisors have access to real-time analytics and coaching tools, all of which contribute to a more efficient and satisfying user experience.
Tactful.ai - Key Features and Functionality
Tactful.ai Overview
Tactful.ai is a comprehensive customer service platform that leverages AI to enhance customer support experiences. Here are the main features and how they work:
Omnichannel Customer Service
Tactful.ai supports an omnichannel approach, managing communications across multiple platforms such as voice, email, and social media. This ensures that customers can interact with the business through their preferred channels, and the business can provide a consistent experience across all these channels.
AI-Powered Automation
The platform uses AI to automate routine tasks and workflows. The no-code Automation Studio allows customer service teams to design, test, and deploy automation workflows easily, reducing manual work and boosting efficiency. This automation can handle tasks such as product discovery, ticket management, and customer inquiries.
Multilingual and Functional Conversational Chatbots
Tactful.ai’s chatbots are multilingual and can interact with customers in multiple languages. These chatbots use sophisticated AI capabilities to handle a variety of requests, from simple FAQs to more complex inquiries. They can automate product discovery, offer personalized product recommendations, and streamline ticket collection through AI-driven intent detection.
Intelligent Routing
The AI-driven routing system directs interactions across voice and digital channels, reducing wait times and improving customer satisfaction. This intelligent routing ensures that customers are connected to the right agents or automated systems quickly and efficiently.
Unified Inbox for Agents
Agents have access to a unified inbox that provides a single view of customer conversations across all channels. This streamlines interactions and allows agents to respond quickly and accurately. The inbox also includes AI suggestions for quick and accurate responses, further enhancing agent productivity.
Real-Time Analytics and Insights
The platform offers real-time analytics and performance insights that help supervisors and customer service managers monitor agent performance, track key performance indicators (KPIs), and identify service bottlenecks. These insights enable data-driven decisions to optimize operations and improve customer satisfaction.
No-Code Integration
Tactful.ai allows businesses to connect with over 1,000 apps without requiring any coding. This no-code integration, combined with an open API and low-code platform, simplifies workflows and improves efficiency. It also enables customization of AI models and integrations to meet specific business needs.
Personalized Self-Service
The platform provides conversational self-service chatbots that let customers resolve issues independently. These chatbots deliver personalized support, reducing the need for human intervention in routine inquiries and freeing agents to focus on more complex issues.
Voice Integration
Tactful.ai supports voice integration, allowing businesses to manage and respond to voice calls efficiently. This ensures that customer interactions via voice channels are handled as seamlessly as those through other channels.
Customization and Flexibility
The platform offers an open API and a low-code environment, enabling businesses to customize AI models and integrations according to their specific needs. This flexibility allows for tailored solutions that align with the business’s unique requirements.
GDPR Compliance and Security
Tactful.ai is GDPR compliant and adheres to strict data handling and privacy regulations. The platform also includes strong security controls to safeguard sensitive data, ensuring that customer information is protected.
These features collectively enable businesses to deliver exceptional customer experiences, boost productivity, and streamline operations, all while leveraging the power of AI to automate and personalize customer service interactions.
Tactful.ai - Performance and Accuracy
Evaluating Tactful.ai’s Performance and Accuracy
Evaluating the performance and accuracy of Tactful.ai in the context of marketing and customer service involves looking at several key aspects of their AI-driven platform.
Performance
Tactful.ai demonstrates strong performance in several areas:
Automation and Efficiency
The platform excels in automating routine tasks, such as handling customer inquiries and managing ticket collections, through its AI-driven chatbots. This automation reduces customer wait times and allows human agents to focus on more complex issues.
Omnichannel Engagement
Tactful.ai provides a consistent omnichannel customer experience by integrating AI across various channels, including social media, voice, and digital platforms. This ensures timely and personalized support, enhancing customer satisfaction.
Multilingual Support
The chatbots support multiple languages, making it easier for businesses to serve a global customer base effectively. This scalability is crucial for businesses looking to expand their operations.
Intelligent Routing
The platform uses AI-driven routing to direct interactions efficiently, reducing wait times and improving overall customer satisfaction.
Accuracy
In terms of accuracy, Tactful.ai has several features that ensure high-quality interactions:
Consistent Responses
The AI chatbots provide consistent and accurate responses to customer inquiries, eliminating human errors and maintaining brand reputation.
Intent Detection
The platform uses AI-driven intent detection to recognize customer intents accurately, enabling automated responses and efficient customer interactions.
Integration with AI Models
Tactful.ai leverages AI models from leading providers like OpenAI, Azure, and Google, which helps in delivering accurate and industry-specific solutions.
Limitations and Areas for Improvement
While Tactful.ai performs well in many areas, there are some limitations and potential areas for improvement:
Handling Complex Inquiries
The platform may struggle with handling complex or nuanced customer inquiries that require human intuition or tacit knowledge. To address this, Tactful.ai allows for seamless transitions from AI to human agents, ensuring customers receive the support they need promptly.
Edge Cases and Novel Situations
Like many AI systems, Tactful.ai’s models may face challenges in handling rare or novel situations that are not covered in their training data. This can lead to misunderstandings or system failures, which the platform mitigates with fallback skills to guide customers towards valid inputs.
Subjective Judgment and Empathy
AI systems, including those used by Tactful.ai, can struggle with tasks that require subjective judgment, empathy, or common-sense reasoning. While the platform excels in structured and codified tasks, it may not fully replicate the intuitive decision-making of human agents in all scenarios.
In summary, Tactful.ai performs well in automating routine customer service tasks, providing consistent and accurate responses, and enhancing omnichannel engagement. However, it may face limitations in handling complex or novel inquiries and tasks that require human-like intuition or empathy.
Tactful.ai - Pricing and Plans
Pricing Plans
Tactful.ai offers several plans, but the specific details can be summarized as follows:
Basic Plan
- This plan is priced at $39 per user per month.
- It includes essential features such as omnichannel live support, customer profile management, live engagement monitoring, customizable webchat plugins, knowledgebase, content management, and ticketing systems.
Cognitive Care Plan (AppSumo Deal)
- This is a special offer available through AppSumo, providing lifetime access to the Cognitive Care Plan.
- The plan includes features like AI chatbot and FAQ support (up to 20 intents and 500 CMS searchable items), 300,000 database records, and the ability to upgrade or downgrade between four license tiers.
Features Across Plans
- Omnichannel Support: Includes live support dashboard and unified agent desktop.
- Customer Profile Management: Manage customer profiles effectively.
- Live Engagement Monitoring: Monitor live interactions.
- Customizable Webchat Plugin: Personalize webchat experiences.
- Knowledgebase and Content Management: Manage knowledgebase and content.
- Ticketing Systems: Handle customer tickets efficiently.
- Customer Engagement Analytics: Analyze customer engagement metrics.
Automation Credits
- Tactful.ai also offers automation credits, which are used to run various automations such as chatbots, integrations, and routing. The Engage Essentials and Enterprise bundles come with free automation credits, and additional credits can be purchased as needed.
Free Options
- There is no free version of Tactful AI Helpdesk. However, a free trial is available to test the platform before committing to a purchase.
Additional Services
- Onboarding assistance, including setup guides, tutorials, and one-on-one sessions, is provided to help users get started quickly.
- Voice integration is supported, allowing management and response to voice calls alongside digital conversations.
By choosing the right plan, users can leverage Tactful.ai’s AI-powered features to streamline and enhance their customer support operations.
Tactful.ai - Integration and Compatibility
Integration with Multiple Apps and Systems
Tactful.ai allows businesses to connect with over 1,000 apps without the need for coding, thanks to its no-code integration capabilities. This includes integrations with CRM systems, ticketing systems, and other business tools. The platform also offers open APIs and a low-code environment for custom integrations, providing flexibility and ease of use.
Omnichannel Communication
Tactful.ai supports omnichannel communication, enabling businesses to engage with customers across voice and digital channels. This includes SMS, email, WhatsApp, and voice calls, ensuring consistent communication and reducing wait times. The integration with tools like Whippy AI further enhances this capability by automating sequences and providing personalized messages via multiple channels.
AI-Driven Automation
The platform’s no-code Automation Studio allows businesses to build and deploy workflows easily, automating routine tasks and reducing manual workload. This automation extends to sales outreach, marketing, recruiting, and customer support, making it a versatile tool for various business needs.
Multilingual and Conversational Chatbots
Tactful.ai’s multilingual chatbots support multiple languages, making them ideal for serving a global customer base. These chatbots can automate product discovery, ticket management, and other routine inquiries, ensuring consistent and accurate responses across all channels.
Supervisor and Agent Tools
For customer service teams, Tactful.ai provides a unified inbox and AI tools that streamline interactions and boost efficiency. Supervisors benefit from real-time monitoring, performance insights, and efficient coaching tools, while system admins appreciate the secure, scalable platform that simplifies integration and maintenance.
Data-Driven Insights
The platform offers comprehensive insights and analytics, enabling businesses to optimize operations, track KPIs, and identify customer trends and service bottlenecks. This data-driven approach helps in making informed decisions and driving continuous improvement.
Conclusion
In summary, Tactful.ai’s integration capabilities are extensive and user-friendly, allowing businesses to streamline operations, enhance customer engagement, and improve overall efficiency across various platforms and devices.
Tactful.ai - Customer Support and Resources
Tactful.ai Customer Support Overview
Tactful.ai offers a comprehensive suite of customer support options and additional resources, particularly through its AI-driven products.Omnichannel Support
Tactful.ai provides an omnichannel customer support platform that allows agents to manage all live conversations from a single unified desktop. This includes interactions on Facebook Messenger, Facebook comments, and website chat. The platform centralizes customer inquiries from various channels into a Unified Inbox, enabling agents to assign and track tickets efficiently, ensuring prompt and personalized responses.AI-Powered Chatbots
Tactful Engage AI chatbots play a crucial role in automating routine inquiries. These chatbots can handle repetitive discussions, reducing customer wait times and allowing human agents to focus on more complex issues. They support multiple languages, offer personalized product recommendations, and ensure consistent and accurate responses across all channels. This automation helps in streamlining ticket collection, optimizing support processes, and improving overall customer satisfaction.Ticketing System
The ticketing system within Tactful Engage is highly structured, allowing agents to assign and track tickets effectively. This system minimizes response times, avoids duplication of efforts, and facilitates collaboration among support teams. Agents can share internal notes, assign tasks, and provide updates within tickets, promoting teamwork and efficient issue resolution.Integration with Other Tools
Tactful Engage integrates seamlessly with CRM and ERP systems via APIs, providing a unified view of customer interactions. This integration synchronizes data across different systems, enhancing efficiency and customer service by offering a comprehensive and centralized customer support solution.Automation and Self-Service
The platform includes no-code AI management and training dashboards that empower customers with self-service options. This automation allows for the handling of cancellations or complaint requests about products automatically, freeing up time for agents to focus on more complex requests.Centralized Dashboard
Tactful Cognitive Helpdesk offers a centralized dashboard where agents can track customer information, past and present purchases, and interactions. This 360-degree view of customer interactions helps agents uncover customer intentions and provide better recommendations and solutions.Conclusion
By leveraging these features, Tactful.ai ensures efficient, timely, and personalized customer support, enhancing customer engagement and satisfaction. Tactful.ai - Pros and Cons
Advantages of Tactful.ai
Tactful.ai offers several significant advantages for businesses looking to enhance their customer service and marketing operations through AI:Unified Customer Experience
Tactful.ai provides a unified inbox that allows agents to manage all customer conversations across various channels, ensuring consistent and seamless support experiences. This unified view helps agents respond quickly and efficiently, improving customer satisfaction.AI-Driven Automation
The platform features a no-code Automation Studio, enabling businesses to design, test, and deploy workflows that automate routine tasks. This reduces manual work and allows teams to focus on high-value customer interactions.Intelligent Routing and Queuing
Tactful’s AI-driven routing directs interactions across voice and digital channels, reducing wait times and improving customer satisfaction. This advanced routing ensures swift and personalized support.Multilingual and Conversational Chatbots
The platform includes multilingual chatbots that provide seamless AI-powered support, improving accessibility and customer satisfaction. These chatbots can handle routine queries, freeing agents to focus on more complex issues.Conversational Self-Service
Tactful’s conversational self-service allows customers to resolve issues independently with AI, boosting convenience and cutting costs. This feature enhances customer satisfaction by providing quick resolutions.Data-Driven Insights
The platform offers detailed reporting and analytics, providing actionable insights into interaction details, response times, and agent performance. This helps businesses refine their strategies and improve customer engagement.Integration and Scalability
Tactful.ai integrates with over 1,000 apps without requiring code and offers customizable integrations using open APIs and a low-code platform. This scalability supports business growth without added complexity.Supervisor and Agent Empowerment
The platform enhances supervisor capabilities with real-time monitoring, performance insights, and efficient coaching tools. Agents are empowered with AI tools and a unified inbox, streamlining interactions and boosting efficiency.Disadvantages of Tactful.ai
While Tactful.ai offers numerous benefits, there are some potential drawbacks and considerations:Data Privacy Concerns
Although not specifically mentioned on the Tactful.ai website, AI-powered systems generally rely heavily on customer data, which can raise concerns about privacy and security. Businesses must ensure compliance with privacy regulations and maintain transparency about their data practices.Implementation and Customization
While Tactful.ai offers a no-code Automation Studio, some businesses might still face challenges in customizing the platform to their specific needs. This could require some technical expertise or additional support.Dependence on AI Models
The effectiveness of Tactful.ai depends on the quality and accuracy of the AI models used. Any limitations or biases in these models could impact the overall performance of the system.Potential for Over-Automation
There is a risk that over-reliance on automation could lead to a lack of human touch in customer interactions, which might be detrimental in certain situations where empathy and personal interaction are crucial. In summary, Tactful.ai offers a range of powerful features to enhance customer service and marketing operations, but it is important to be aware of potential issues related to data privacy, implementation, and the balance between automation and human interaction. Tactful.ai - Comparison with Competitors
When comparing Tactful.ai with other AI-driven marketing and customer service tools, several key features and differences stand out.
Unique Features of Tactful.ai
- Omnichannel Communication: Tactful.ai offers a unified inbox that allows seamless customer engagement across various channels, ensuring consistent communication and effortless channel switching.
- AI-Driven Automation: The platform features a no-code Automation Studio, enabling teams to design, test, and deploy workflows that automate routine tasks, reducing manual work and boosting efficiency.
- Intelligent Routing: Tactful’s AI-driven routing system directs interactions across voice and digital channels, reducing wait times and improving customer satisfaction.
- Multilingual Chatbots: The platform includes multilingual chatbots that provide AI-powered support, enhancing accessibility and customer satisfaction.
- Conversational Self-Service: Tactful’s conversational self-service chatbots allow customers to resolve issues independently, boosting convenience and reducing costs.
Alternatives and Competitors
Blueshift
Blueshift focuses on intelligent customer engagement and cross-channel marketing. Unlike Tactful.ai, Blueshift is more oriented towards marketing automation and cross-channel campaigns rather than omnichannel customer service.
Drips
Drips specializes in conversational outreach technology, facilitating two-way messaging. While Drips is strong in messaging automation, it lacks the broad omnichannel and self-service capabilities of Tactful.ai.
Conversica
Conversica offers Revenue Digital Assistants that engage and nurture leads, qualify sales opportunities, and support customer success initiatives. Conversica is more focused on revenue teams and sales engagement, whereas Tactful.ai is broader in its customer service and support capabilities.
Tealium
Tealium focuses on customer data management, offering services like real-time data collection and predictive insights. This is more data-centric and less focused on direct customer interaction compared to Tactful.ai.
Other Notable Alternatives
- Oracle AI, Amazon Lex, and IBM Watson: These platforms offer AI solutions that can be integrated into various business processes, but they are more general-purpose AI tools rather than specialized customer service platforms like Tactful.ai.
- Emarsys and Exponea: These tools are more focused on marketing automation and customer engagement, lacking the comprehensive customer service automation features of Tactful.ai.
Key Differences
- Integration and Customization: Tactful.ai stands out with its no-code/low-code environment and integration with over 1,000 apps, making it highly customizable and easy to integrate with existing systems.
- Customer Service Focus: Unlike many competitors that are more marketing or sales-oriented, Tactful.ai is specifically designed to enhance customer service operations across the entire customer journey.
In summary, while there are several alternatives that offer AI-driven solutions for customer engagement and marketing, Tactful.ai’s unique blend of omnichannel communication, intelligent routing, and self-service capabilities make it a strong choice for businesses looking to enhance their customer service operations.
Tactful.ai - Frequently Asked Questions
Frequently Asked Questions about Tactful AI
What is Tactful AI?
Tactful AI is a cloud-based customer service platform that leverages artificial intelligence to enhance customer support experiences. It offers an omnichannel approach, managing communications across multiple platforms like voice, email, and social media.
What are the key features of Tactful AI?
Key features include a unified inbox for agents, intelligent routing, real-time analytics, automation tools, and integration with various business applications. The platform also includes a no-code Automation Studio, multilingual chatbots, and AI-driven self-service capabilities.
How does Tactful AI improve customer satisfaction?
Tactful AI improves customer satisfaction through several mechanisms. It uses intelligent routing to reduce wait times, provides quick resolutions via AI-driven self-service, and offers seamless engagement across all channels. The platform also enables personalized support with AI suggestions for quick and accurate responses.
Is Tactful AI compliant with data protection regulations?
Yes, Tactful AI is GDPR compliant and adheres to regulations for data handling and privacy. This ensures that sensitive customer data is safeguarded.
What kind of support does Tactful AI offer for onboarding and setup?
Tactful AI provides onboarding assistance, including setup guides and training, to help businesses get started with the platform.
Does Tactful AI support voice integration?
Yes, Tactful AI supports voice integration for managing and responding to voice calls, in addition to other channels like web, email, and social media.
How does Tactful AI help supervisors and managers?
Tactful AI enhances supervisor capabilities with real-time monitoring, performance insights, and efficient coaching tools. It also provides customer service managers with tools and reports to set, track, and achieve KPIs, along with insights into customer trends and service bottlenecks.
Can Tactful AI be integrated with other business applications?
Yes, Tactful AI can connect with over 1,000 apps without requiring any coding. It also offers customizable integrations using open APIs and a low-code platform.
What is the Automation Studio in Tactful AI?
The Automation Studio is a no-code platform that allows customer service teams to design, test, and deploy workflows effortlessly. This helps in automating routine tasks and boosting efficiency.
Does Tactful AI offer different pricing plans?
Yes, Tactful AI offers various pricing plans, including options for 1 to 10 seats and more than 10 seats, each with different features and capabilities such as unified inbox, customer 360 view, and automation credits.
How does Tactful AI ensure scalability and maintenance?
Tactful AI provides a scalable architecture to support business growth without added complexity. The platform also includes a no-code/low-code environment for quick customizations and strong security controls to safeguard sensitive data.
Tactful.ai - Conclusion and Recommendation
Final Assessment of Tactful.ai
Tactful.ai is a sophisticated AI-powered platform that significantly enhances customer engagement, satisfaction, and operational efficiency, particularly in the context of customer service and marketing.Key Features
Unified Inbox and Omnichannel Support
Tactful.ai integrates all customer channels into a single inbox, allowing agents to switch seamlessly between different communication channels while maintaining ongoing conversations. This feature boosts agent efficiency and response times.
AI-Driven Routing and Queue Management
The platform uses AI to direct interactions across voice and digital channels, reducing wait times and improving customer satisfaction. It ensures that inquiries are efficiently routed to the right agents based on priority.
Automation and Self-Service
Tactful.ai features a no-code Automation Studio that enables contact centers to build and deploy workflows easily, reducing manual tasks and boosting efficiency. The platform also includes multilingual conversational chatbots and self-service options, allowing customers to resolve issues independently.
Reporting and Analytics
The platform provides detailed reporting metrics, including interaction details, response times, and agent performance analytics. These insights help in identifying areas for improvement and optimizing customer service operations.
Integration and Scalability
Tactful.ai can integrate with over 1,000 apps using no-code or low-code environments, and it supports seamless integration with CRM systems, ticketing systems, and other business tools. This scalability makes it suitable for businesses of various sizes.
Who Would Benefit Most
Tactful.ai is particularly beneficial for businesses that:Operate Large Customer Service Operations
Companies with extensive customer service teams can leverage Tactful.ai to streamline interactions, reduce wait times, and improve overall customer satisfaction.
Need Multichannel Support
Businesses that engage with customers across multiple channels (voice, email, chat, social media) can benefit from the unified inbox and AI-driven routing features.
Seek to Automate Routine Tasks
Organizations looking to reduce manual workload and focus on high-value customer interactions can utilize Tactful.ai’s automation capabilities.
Require Data-Driven Insights
Companies that need detailed analytics to optimize their customer service strategies and improve agent performance will find Tactful.ai’s reporting features invaluable.