EnGenius Cloud - Detailed Review
Networking Tools
EnGenius Cloud - Detailed Review Contents
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EnGenius Cloud - Product Overview
Introduction to EnGenius Cloud
EnGenius Cloud is a sophisticated networking management solution that leverages advanced cloud computing and AI-driven analytics to simplify and enhance network management.Primary Function
The primary function of EnGenius Cloud is to provide a comprehensive platform for managing and monitoring network devices, including access points, switches, and gateways. It enables users to visualize network performance, predict potential issues, and receive actionable recommendations to improve network stability and efficiency.Target Audience
EnGenius Cloud is targeted at IT managers, network administrators, and organizations that need to manage multiple network sites efficiently. This includes enterprises, managed service providers (MSPs), and any business requiring centralized and scalable network management.Key Features
Serverless Cloud Infrastructure
EnGenius Cloud operates on a serverless, Function-as-a-Service (FaaS) design, ensuring high resilience and scalability. This architecture eliminates single points of failure and allows each function to scale independently, maintaining a 99.99% uptime service level agreement.AI-Driven Analytics
The platform uses AI to predict network issues before they occur and provides users with meaningful advice and recommendations to proactively improve network performance. This includes real-time analytics for wired and wireless devices, helping users pinpoint and resolve issues quickly.Hierarchical View and Multi-User Privileges
EnGenius Cloud features a hierarchical view structure, allowing organizations to manage complex network hierarchies with multiple layers of access. Users can be assigned different roles (administrators or viewers) with varying levels of access privileges at both the organization and network levels.Security and Data Protection
The platform ensures high security standards with SSAE18 Type II audited and ISO27001 certifications. It employs two-factor authentication, unique device certificates, and secure tunnels to encrypt data transmissions. User data remains confidential, and only device management data is collected by the cloud.Easy Deployment and Management
EnGenius Cloud offers plug-and-play deployment with automatic provisioning of devices. It supports multiple-site deployments across different time zones and network policies, making it easy to manage and monitor networks remotely.Real-Time Monitoring and Troubleshooting
The platform provides real-time monitoring of network devices, including detailed switch port views, PoE status, and client timelines. It helps users troubleshoot issues efficiently with visualized insights and AI-recommended best practices.Mobile App and Customizable Notifications
EnGenius Cloud includes a mobile app that allows users to manage and monitor their networks on the go. The platform also offers customizable notifications to alert users of any abnormal network activity, ensuring prompt action can be taken.Overall, EnGenius Cloud is a powerful tool that simplifies network management, enhances security, and provides valuable insights through AI-driven analytics.
EnGenius Cloud - User Interface and Experience
User Interface Overview
The user interface of EnGenius Cloud is crafted to be intuitive, visually appealing, and highly functional, making network management both easy and efficient.Visual Appeal and Layout
When you access the EnGenius Cloud portal, you are greeted by a neat and well-organized dashboard. The home page features a clear and colorful layout, with key information displayed prominently. For instance, the “spider web” image in the upper left corner provides a quick overview of the network’s overall status, highlighting any issues at a glance. The top right section displays the status of different types of equipment and the number of connected clients. Further down, you can see detailed information such as wireless throughput, access points with the highest load, and bandwidth usage by SSIDs and applications.Ease of Use
Onboarding and managing devices on EnGenius Cloud is remarkably straightforward. Devices can be preconfigured before they are even connected, including settings like SSIDs, VPN tunnels, and switch-specific configurations. Once devices are plugged in and connected to the internet, they automatically receive their configurations from the cloud, making the network fully operational without the need for complex setup or onsite support.Hierarchical View and Multi-User Privileges
The platform organizes networks into a hierarchical structure, consisting of three main components: Organization, Network, and Hierarchical View (HV). This structure allows for a multi-layered group of networks, which is particularly useful for companies with complex branch network hierarchies or Managed Service Providers (MSPs) managing multiple clients. User roles are also well-defined, with Administrators having full access privileges and Viewers having read-only access, which can be granted at both the organization and network levels.Real-Time Analytics and Monitoring
EnGenius Cloud provides real-time analytics for both wired and wireless devices. The Real-Time Monitor service ensures that users can view current information such as CPU and memory loading, client lists, and diagnostic data, even though the cloud devices may not maintain constant secure tunnels. This feature is crucial for proactive network management and troubleshooting.AI-Driven Insights
The platform leverages AI-driven analytics to predict potential issues before they occur and offers accurate recommendations for improving network performance. The AI-driven advisory board provides meaningful advice, helping users to plan, deploy, and manage their networks more effectively.Additional Features
Other notable features include the ability to manage and monitor multiple sites from a single pane of glass, easy setup and management of SD-WAN connections, and the flexibility to configure various authentication methods for secure guest networks. The platform also supports scheduled firmware upgrades and detailed switch port views, making network management comprehensive and efficient.Conclusion
Overall, the user interface of EnGenius Cloud is designed to be user-friendly, providing clear and actionable insights that make network management easier and more efficient. The combination of visualized insights, real-time monitoring, and AI-driven advice ensures a seamless and effective user experience. EnGenius Cloud - Key Features and Functionality
EnGenius Cloud Overview
EnGenius Cloud is a sophisticated network management solution that leverages advanced cloud computing and AI technologies to simplify and enhance network administration. Here are the key features and functionalities of EnGenius Cloud:Easy Deployment and Management
EnGenius Cloud allows for quick and easy deployment of network devices without the need for costly site visits or onsite support. Devices can be registered and configured in groups, making multiple site deployments straightforward. The system supports plug-and-play deployment, where devices are automatically configured when plugged in, eliminating complex setup processes.Real-Time Analytics and Monitoring
The platform provides real-time and historical visibility of network devices, enabling IT managers to oversee their entire network from a single dashboard. This includes monitoring wired and wireless devices, checking port connection states, and PoE utilization. Real-time analytics help in identifying and resolving network issues promptly, even when administrators are on the go.AI-Driven Predictive Maintenance
EnGenius Cloud integrates artificial intelligence (AI) to predict network issues before they occur. The AI-driven advisory board offers accurate recommendations to proactively improve network performance. This predictive capability helps in reducing downtime and risk by identifying potential problems early.Hierarchical View and Multi-User Privileges
The system offers a hierarchical view that allows administrators to organize networks based on different locations or business setups. Multi-user privileges enable administrators to assign roles such as full access or read-only privileges at both the organization and network levels, ensuring secure and controlled access.Visualized Insights and Troubleshooting
EnGenius Cloud provides graphical tools for precise troubleshooting. The Client Timeline feature allows administrators to trace back the history of client devices to identify when network problems may have originated. This visualized insight helps in performing quick and effective troubleshooting.Secure Guest Networks and Authentication
The platform offers various authentication methods for secure guest networks, including AAA authentication, RADIUS server integration, and social account login. Administrators can customize the Splash Page for guest networks using a what-you-see-is-what-you-get (WYSIWYG) editor, ensuring a tailored user experience.Scheduled Maintenance and Firmware Upgrades
EnGenius Cloud allows for scheduled firmware upgrades for multiple sites and networks, based on region, local time zone, or other parameters. This ensures that devices are updated uniformly and efficiently, reducing the need for manual interventions.Cloud-Managed VPN and SD-WAN
The system supports cloud-managed VPN and SD-WAN solutions, providing high-performance and secure connections for business networks. This includes automatic updates of VPN parameters to ensure seamless and secure connections even in case of WAN IP address changes.Network Topology and Device Visibility
EnGenius Cloud offers a topology view that displays all managed devices and their relationships within the network. This includes real-time status of access points and switches, as well as detailed information on device names, capabilities, vendors, and IP addresses. Third-party devices are also visible in the professional mode.Mobile App and On-the-Go Management
The EnGenius Cloud To-Go mobile app allows administrators to monitor and manage their networks from anywhere. This includes checking real-time device performance, managing settings, and troubleshooting issues on the go.AirGuard™ Wireless Security
EnGenius Cloud includes AirGuard™, an intelligent wireless security system that protects the network from rogue devices and wireless threats using dedicated scanning radios. This system operates 24/7 without degrading network speed.User-Based VLAN and Broadcast Traffic Management
The platform supports user-based VLAN assignments, allowing different users accessing the same SSID to be assigned to different VLANs based on their access privileges. Additionally, features like VLAN pooling and broadcast/multicast suppression help in optimizing network performance by reducing broadcast traffic.Conclusion
Overall, EnGenius Cloud streamlines network management by providing a scalable, AI-driven, and secure solution that enhances network performance, reduces downtime, and simplifies administrative tasks. EnGenius Cloud - Performance and Accuracy
Performance of EnGenius Cloud
EnGenius Cloud is engineered to offer high performance and scalability in network management, leveraging advanced cloud computing and AI-driven analytics.Scalability and Resilience
EnGenius Cloud operates on a serverless cloud infrastructure, which significantly enhances its scalability and resilience. This architecture eliminates the need for manual adjustments and reduces downtime, ensuring that the service is always available and can handle a large number of devices efficiently.Real-Time Monitoring and Analytics
The platform provides real-time monitoring of network devices, including CPU and memory utilization, channel utilization, and speed tests. This real-time data helps IT managers identify and address issues promptly, preventing potential network performance degradation.AI-Driven Advisory Board
EnGenius Cloud uses AI to predict issues before they occur and offers accurate recommendations for proactive performance improvement. The AI-driven advisory board sends notifications based on customizable settings, helping users identify and rectify abnormal situations quickly.Layer 7 Traffic Analysis
The platform includes a Layer 7 DPI (Deep Packet Inspection) engine that collects application traffic information directly at the edge, eliminating the need for additional hardware. However, it’s worth noting that DPI can consume significant CPU power, potentially reducing access point performance by up to 15%. Users can toggle the L7 DPI settings to balance performance and monitoring needs.Accuracy
Insightful Visualization
EnGenius Cloud provides various visualization tools, such as historical statistics dashboards and topology views, which help IT users visualize network performance and identify issues accurately. These tools enable users to see abnormal traffic patterns and understand which applications are consuming the most traffic.Client Timeline and Troubleshooting
The client timeline feature records each client’s journey in the network, including authentication status and connection history. This detailed information helps IT managers trace potential problems to their source, ensuring accurate troubleshooting without relying on customer descriptions.Heatmap Tool
The embedded heatmap tool in EnGenius Cloud computes Wi-Fi coverage areas based on real-time conditions, taking into account obstacles and interference. This tool provides a more accurate assessment compared to traditional site surveys, which can be time-consuming and costly.Limitations and Areas for Improvement
Transition from First-Generation Cloud
EnGenius Cloud has transitioned from a Docker-based first-generation cloud to a serverless architecture to address several limitations, including inadequate data protection, scalability issues, and poor performance at capacity limits. However, the transition might still pose some challenges, such as managing legacy systems and ensuring seamless migration for existing customers.Performance Impact of DPI
While the Layer 7 DPI engine provides valuable insights, it can reduce access point performance. Users need to balance the benefits of detailed traffic analysis against the potential performance impact.Initial Setup and Configuration
Although EnGenius Cloud is designed for ease of use and offers plug-and-play functionality, initial setup and configuration might still require some technical expertise, especially for complex network environments.In summary, EnGenius Cloud demonstrates strong performance and accuracy in network management, thanks to its serverless architecture, real-time analytics, and AI-driven advisory features. However, it is important to consider the potential performance impact of certain features and the need for careful management during transitions from older systems.
EnGenius Cloud - Pricing and Plans
The Pricing Structure of EnGenius Cloud
Particularly in the networking tools category, the pricing structure of EnGenius Cloud is based on two main feature plans: Basic and PRO.
Feature Plans
Basic Plan
- The Basic plan is free and includes the most frequently used features, making it suitable for small to medium-sized businesses (SMBs).
- No license is required for devices under the Basic plan.
PRO Plan
- The PRO plan offers advanced features and requires a valid license for all devices within the category.
- Each device comes with a one-year free PRO license starting from the date of registration to an organization. After this period, users need to purchase PRO licenses to continue using the advanced features.
Licensing and Device Management
- Each license can only be associated with one device, but a device can have multiple licenses to extend the license expiration date.
- Devices in inventory do not require a license unless they are assigned to a network under the PRO feature plan.
Plan Flexibility
- Users can choose different feature plans for different device categories. For example, you can set the Access Point (AP) feature plan to PRO while keeping the Switch feature plan to Basic.
- The feature plan is set on an organization basis and applies to all networks under that organization. However, different organizations can have different feature plans.
Additional Considerations
- If a PRO license expires, the device remains functional but cannot be configured or managed from the EnGenius Cloud platform.
- There is no ongoing license cost for the Basic plan, but switching to the PRO plan requires purchasing the necessary licenses.
Specialized Licenses
For Managed Service Providers (MSPs), there is a specific MSP Portal license that includes features like MSP admin users, organization and network cloning, inventory and license management, and more. This license requires the PRO feature plan and is available in multi-year subscriptions (e.g., a 3-year license).
In summary, EnGenius Cloud offers a flexible pricing structure with a free Basic plan and a PRO plan that requires licensing, allowing users to choose the level of features they need based on their device categories and organizational requirements.
EnGenius Cloud - Integration and Compatibility
EnGenius Cloud Overview
EnGenius Cloud is an AI-driven networking solution that integrates seamlessly with various tools and devices, ensuring broad compatibility and ease of use.Device Compatibility
EnGenius Cloud supports a range of EnGenius devices, including wireless access points and switches. To use the service, you need at least one supported EnGenius Cloud wireless access point or switch connected to an existing network with an Internet connection, DHCP, and DNS configuration.Platform Compatibility
The EnGenius Cloud service is accessible via web browsers, with specific versions supported to ensure optimal performance. Supported browsers include Google Chrome (57.0.2987.110 and later), Mozilla Firefox (52.0 and later), and Microsoft Edge (80.0.361.103 and later). This ensures that users can manage their networks effectively without encountering display issues.Mobile App Integration
For added convenience, EnGenius Cloud offers a mobile app available for both iOS and Android. This app simplifies device registration and monitoring, allowing users to manage their networks on the go.Multi-User and Multi-Role Support
EnGenius Cloud supports a hierarchical view of networks, allowing for multi-user privileges. Users can be assigned roles such as Administrators with full access or Viewers with read-only privileges, both at the organization and network levels. This hierarchical structure helps in managing complex network setups efficiently.Integration with Other Network Tools
The platform integrates well with other network management tools, such as SD-WAN for secure connectivity of branch sites and Auto VPN for easy site-to-site VPN setup. It also includes features like AirGuard WIPS to protect against rogue attacks and self-healing VPN topology to ensure seamless connections even in case of WAN IP address changes.Firmware Management and Compatibility
EnGenius Cloud is generally backward compatible with older device firmware versions, allowing for smooth integration of devices with different firmware levels. The platform also offers automatic firmware upgrades, with options to freeze firmware versions or use a New Firmware Trial Zone to test upgrades before applying them to all devices.Real-Time Monitoring and Analytics
The service provides real-time and historical visibility into network performance through advanced analytics and visualization tools. It includes features like real-time monitoring, client timelines, and comprehensive event log reports, which help IT managers identify and resolve issues quickly.Conclusion
In summary, EnGenius Cloud is designed to integrate seamlessly with a variety of devices and tools, ensuring compatibility and ease of use across different platforms. Its advanced features and AI-driven analytics make it a comprehensive solution for network management. EnGenius Cloud - Customer Support and Resources
EnGenius Cloud Support Options
EnGenius Cloud offers a comprehensive array of customer support options and additional resources to ensure users can effectively manage and troubleshoot their network configurations.Remote Support
For immediate assistance, users can generate a support passcode through the Help button located at the top-right corner of the menu. This passcode, which can be set to expire anywhere from 1 hour to 7 days, allows the EnGenius support team to temporarily access the user’s account to diagnose and resolve issues via LiveChat.LiveChat
The LiveChat system is another key support feature. Users can leave a message, and the EnGenius support team typically responds within minutes. This real-time communication helps in quickly addressing any network-related issues.Technical Support Contacts
EnGenius provides regional technical support contacts for different geographic areas. Users can reach out to specific service centers in regions such as Africa, CIS, Middle East, Asia, Oceania, and more, using the provided email addresses and phone numbers.Mobile App and Cloud To-Go
The EnGenius Cloud To-Go mobile app allows users to manage their networks on the go. This app enables features like device registration via QR code, auto-provisioning, guest network creation, and real-time network monitoring. It also provides notifications for network issues and allows remote management of branch site networks.Documentation and Guides
EnGenius offers detailed user manuals and guides. For example, the Cloud User Manual provides step-by-step instructions on how to use various features, including remote support and troubleshooting tools.Whitepapers and Technical Resources
For more in-depth information, EnGenius provides whitepapers that detail the architecture, security, and advanced features of their cloud infrastructure. These resources include explanations of AI-driven network visualization, serverless cloud infrastructure, and secure cloud-connected devices.Hierarchical Network Management
The EnGenius Cloud platform is structured into Organization, Network, and Hierarchical View components, making it easier for IT managers to manage complex network hierarchies. This structure includes inventory lists, group configurations, and multi-user privileges, all of which are well-documented to help users manage their networks efficiently.Conclusion
By leveraging these support options and resources, users of EnGenius Cloud can ensure their networks are well-managed, secure, and highly performant. EnGenius Cloud - Pros and Cons
Advantages of EnGenius Cloud
EnGenius Cloud offers several significant advantages that make it a compelling option for network management:Easy Deployment and Management
- EnGenius Cloud simplifies the deployment of multiple sites without the need for costly site visits or onsite support. It allows for quick registration and group device configuration, making it easy to manage and monitor multiple sites remotely.
Scalability and Reliability
- Built on advanced serverless cloud infrastructure, EnGenius Cloud ensures high resilience and scalability. Each function within the cloud has its own scalability, working seamlessly together to maintain network availability with a 99.99% reliability SLA.
AI-Driven Insights and Troubleshooting
- The AI-driven advisory board provides predictive analytics, identifying potential issues before they occur and offering accurate recommendations for proactive performance improvement. The client timeline feature helps in tracing and resolving network problems efficiently.
Enhanced Security
- EnGenius Cloud employs two-factor authentication (TFA) and secure tunneling to protect user data. Devices have individualized security keys, and data transmissions are encrypted, ensuring secure communication even in the event of service loss.
Real-Time Monitoring and Analytics
- The platform offers real-time and historical visibility of network devices, allowing for granular control over hardware. It provides detailed switch port views, PoE status, and network health checks, giving users comprehensive insights into network performance.
Flexible Access Control and VPN Management
- EnGenius Cloud supports easy setup and management of site-to-site VPNs and SD-WAN connections. It also offers flexible wireless access control with dynamic VLANs and customizable guest network authentication methods.
Multi-User Privileges and Hierarchical View
- The platform allows for multi-user privileges with different roles (Administrators and Viewers) at both organization and network levels. The hierarchical view helps in organizing and managing networks based on different locations or business setups.
Mobile App and On-the-Go Management
- The EnGenius Cloud To-Go mobile app provides full control over cloud-managed devices, enabling easy deployment, visualized monitoring, and real-time alerts for abnormal network activity.
Disadvantages of EnGenius Cloud
While EnGenius Cloud offers numerous benefits, there are a few potential drawbacks to consider:Limited Local Management Once Connected to Cloud
- Once a device is connected to the cloud, local management options are significantly limited. This can be a disadvantage for users who prefer or need more local control over their devices.
Initial Learning Curve
- Although the platform is designed to be user-friendly, there may be an initial learning curve, especially for users transitioning from traditional on-premises management to a cloud-based solution.
Dependency on Cloud Connectivity
- While EnGenius Cloud ensures continuous operation even in the event of total service loss, the ability to change network device configurations is temporarily lost. This could be a concern for critical network adjustments.
Potential Bugs and Limitations
- There have been reports of minor bugs, such as the LCD screen on certain devices displaying only the EnGenius logo once cloud management is enabled. However, these issues are typically resolved through simple resets or updates.
EnGenius Cloud - Comparison with Competitors
Unique Features of EnGenius Cloud
- Serverless Cloud Infrastructure: EnGenius Cloud is built on a serverless cloud infrastructure, which provides high resilience and scalability. This architecture allows each function to scale independently, ensuring the overall cloud remains highly resilient and scalable.
- AI-Driven Advisory Board: EnGenius Cloud uses AI to predict issues before they occur and provides accurate recommendations to improve network performance. The AI-driven advisory board sends notifications based on customizable settings to identify abnormal situations and suggests best responses to common issues.
- Hierarchy View and Multi-User Privileges: The platform offers a hierarchy view that provides a big-picture overview of the network, allowing for easy management and monitoring of multiple sites. It also supports multi-user privileges, including administrators with full access and viewers with read-only privileges.
- Plug & Play Deployment: EnGenius Cloud enables easy deployment with plug-and-play auto-provisioning, eliminating the need for complex configurations or costly site visits. Devices can be registered and configured using a web or mobile app.
- Real-Time Analytics and Visualization: The platform provides real-time and historical analytics for wired and wireless devices, along with visualized troubleshooting tools like the Client Timeline, which helps trace potential problems at their source.
Competitors and Alternatives
Arista Etherlink AI Platforms
- Focus on AI Workloads: Arista’s Etherlink AI platforms are designed for optimal network performance for demanding AI workloads such as training and inferencing. While EnGenius Cloud focuses on general network management, Arista’s solution is more specialized in AI-intensive environments.
Juniper Networks AI-Native Networking Platform
- Unified AI Engine: Juniper’s platform unifies campus, branch, and data center networking operations via a common AI engine and the Mist Marvis Virtual Network Assistant (VNA). This platform has been trained on seven years of insights and data science, reducing networking trouble tickets and operational expenses significantly.
- Comparison: Juniper’s platform is more comprehensive in unifying different network segments, whereas EnGenius Cloud is more focused on ease of deployment and management across multiple sites.
Nile AI Services Platform
- Automated Network Design and Deployment: Nile’s platform automates network design, configuration, and management, including access point configuration and AI-based network monitoring. It integrates security, cloud-native service delivery, and AI-powered closed-loop automation, which is similar to EnGenius Cloud’s automation features but with a stronger focus on integrated security.
- Comparison: Nile’s platform is more geared towards automating the entire network lifecycle, while EnGenius Cloud emphasizes real-time analytics and visualization.
Riverbed IQ 2.0
- Although mentioned as one of the AI networking tools, specific details about Riverbed IQ 2.0’s features in comparison to EnGenius Cloud are not provided in the available sources. However, Riverbed is known for its network performance monitoring and optimization solutions, which might offer different strengths compared to EnGenius Cloud’s AI-driven network management.
Conclusion
EnGenius Cloud stands out with its serverless cloud infrastructure, AI-driven advisory board, and ease of deployment. While competitors like Juniper and Nile offer comprehensive AI-native networking platforms with a focus on unified operations and automated network design, EnGenius Cloud is particularly strong in providing real-time analytics, visualization tools, and simplified management for multiple sites. Each platform has its unique strengths, making the choice dependent on the specific needs of the organization. EnGenius Cloud - Frequently Asked Questions
Frequently Asked Questions about EnGenius Cloud
How do I register my EnGenius Cloud devices?
To register your EnGenius Cloud devices, you can use either the Cloud GUI or the EnGenius Cloud App. Using the app, you need to log in to your EnGenius Cloud account, select your organization, and then scan the QR code on the back of your device to add it to your network. You can also register devices by entering their serial numbers.What are the different feature plans available for EnGenius Cloud?
EnGenius Cloud offers two feature plans: Basic and PRO. The Basic plan comes with essential cloud features for free, while the PRO plan includes more advanced features. You can choose different feature plans for different device categories, such as using PRO features for Access Points and Basic features for Switches.How do I configure a new SSID on EnGenius Cloud?
To configure a new SSID, you need to log in to your EnGenius Cloud account, create or select an organization and network, and then go to the SSID menu. Here, you can add a new SSID by providing a name, selecting the security type, and applying the changes. Any access point assigned to this network will take on the configurations of this SSID.Can I manage multiple sites with EnGenius Cloud?
Yes, EnGenius Cloud makes it easy to deploy and manage multiple sites. You can create networks with predefined configuration profiles for different sites and manage them through a hierarchy view. This allows you to oversee your network in different time zones and with different network policies.What security features are available on EnGenius Cloud?
EnGenius Cloud offers several security features, including WPA3 encryption, cloud-managed VPN & SD-WANs, and the ability to create secure guest networks with various authentication methods such as AAA authentication or social account login. You can also customize the splash page for guest Wi-Fi networks.How do I monitor and manage my network with EnGenius Cloud?
You can monitor and manage your network using the EnGenius Cloud dashboard, which provides real-time status of devices and clients. The platform also offers real-time analytics, scheduled report settings, and the ability to remotely manage and update firmware for distributed devices. Additionally, you can view detailed switch port information and PoE status.Can I change the feature plan for my devices at any time?
Yes, you can change the feature plan between Basic and PRO for your devices at any time. However, if you switch from a PRO plan to a Basic plan, any privileges that exceed the Basic plan limits will no longer be available. Devices can still function after a PRO license expires, but they cannot be configured or managed from the EnGenius Cloud platform.What is the hierarchy view in EnGenius Cloud?
The hierarchy view in EnGenius Cloud is a multi-layered structure that includes Organization, Network, and Hierarchy View (HV) levels. This allows you to organize and manage your networks based on different locations or business setups, providing a clear overview of your entire network topology.How does the auto-provisioning feature work on EnGenius Cloud?
When a device is plugged in for the first time, EnGenius Cloud will automatically push the proper configuration to the device, enabling plug-and-play deployment. This feature simplifies the setup process and ensures that devices are configured correctly without the need for manual intervention.What user roles and privileges are available on EnGenius Cloud?
EnGenius Cloud offers two basic user roles: Administrator and Viewer. Administrators have full access privileges, while Viewers have read-only privileges. These roles can be granted at both the organization and network levels, allowing for flexible and secure management of your network.