RoboForm - Detailed Review
Privacy Tools
RoboForm - Product Overview
RoboForm is a comprehensive password management tool that has been serving users for over 25 years. Here’s a brief overview of its primary function, target audience, and key features:
Primary Function
RoboForm is primarily a password manager, but it extends its functionality beyond just storing passwords. It acts as a secure repository for various types of sensitive data, including credit card details, addresses, and other vital information. It also offers features for form filling, identity management, and secure data sharing.Target Audience
RoboForm caters to both individual users and businesses. For individuals, it provides a personal solution for managing passwords and other sensitive information securely. For businesses, RoboForm offers a range of enterprise features that facilitate centralized management, user onboarding, and enhanced security policies.Key Features
Security
- RoboForm uses AES 256-bit encryption with PBKDF2 and SHA256 algorithms to protect user data. It operates on a zero-knowledge architecture, meaning only the user has access to the encrypted data.
- Multi-factor authentication is available, allowing users to secure their accounts with time-based one-time passwords (TOTP) or one-time passwords (OTP) via SMS or email.
Data Management
- Users can organize their data into folders and import information from other password managers or web browsers. The tool also allows creating identities for efficient form filling.
- The autofill feature simplifies the process of completing online forms by automatically populating fields with stored information.
Additional Features
- Password Generator: Creates strong, unique passwords based on user preferences.
- Security Center: Evaluates password strength and notifies users about weak, reused, or compromised passwords.
- Secure Sharing: Enables sharing of passwords and notes with trusted recipients.
- Emergency Access: Allows users to designate a trusted person to receive access to their account in case of an emergency.
- Dark Web Monitoring: Provides breach alerts and helps mitigate risks associated with compromised passwords.
Business Features
- Centralized management and automated user onboarding from major identity providers like Azure and Okta.
- Custom groups and teams with specific permission levels, and secure sharing of credentials within these groups.
RoboForm - User Interface and Experience
User Interface
The user interface of RoboForm is designed to be user-friendly and easy to use, making it accessible to a wide range of users. RoboForm’s interface is straightforward and intuitive. When you open the application, you are taken to the Start page, where you can easily access, edit, and share all your passwords and Safenotes. The layout is organized, with clear sections for different types of data such as Logins, Identities, and Safenotes.
Customization
While the customization options are somewhat limited, you can still adjust several preferences to suit your needs. For example, you can configure settings like autosave, autofill, and your preferred sorting for logins. Additionally, you have the option to switch between light and dark mode, which can enhance your visual comfort.
Form Filling
One of the standout features of RoboForm is its advanced form-filling capability. The software offers seven predefined templates (Person, Business, Passport, Address, Credit Card, Bank Account, and Car) and a custom template option. These templates are highly customizable and can be adjusted based on your country, ensuring the forms match the local format and details. This feature allows you to auto-fill complex web forms with high accuracy, saving you a significant amount of time.
Multi-Platform Support
RoboForm is compatible with a wide range of browsers and devices, including Windows, macOS, Linux, Chrome OS, iOS, and Android. The browser extension is available on multiple browsers such as Chrome, Edge, Firefox, Internet Explorer, Safari, and Opera. This cross-platform support ensures that you can access and manage your passwords and other data seamlessly across different devices.
Ease of Use
The overall user experience with RoboForm is highly positive. Users appreciate its ability to manage multiple logins and identities efficiently. The one-click login feature and automated form filling make it very convenient to use, especially for those who need to log into numerous websites daily. The app’s ability to sync data across all devices (a premium feature) further enhances its usability.
Security and Accessibility
RoboForm ensures your data is secure with features like AES 256 encryption, app lock after inactivity, and optional PIN and Touch ID options. The two-factor authentication adds an extra layer of security. The Taskbar Icon and browser extension provide quick access to all RoboForm functions, making it easy to manage your passwords and other data without much hassle.
Conclusion
In summary, RoboForm offers a user-friendly interface, excellent form-filling capabilities, and strong cross-platform support, making it a reliable and efficient tool for managing passwords and web forms.
RoboForm - Key Features and Functionality
RoboForm Overview
RoboForm, a comprehensive password manager, offers a wide range of features that enhance security, convenience, and efficiency for both individual users and businesses. Here are the main features and how they work:
Password Management
- Unlimited Logins: RoboForm allows you to store and manage an unlimited number of passwords across your devices. You can save login credentials with a single click, and the program will autofill them when you visit the respective sites.
- Password Generator: The built-in password generator creates strong, unique passwords to enhance the security of your accounts. This feature ensures that each account has a distinct and secure password.
Security Features
- Two-Factor Authentication: This feature adds an extra layer of security by requiring a second form of verification, such as a one-time password via email, SMS, or a TOTP-based app, in addition to your master password.
- TOTP Authenticator: RoboForm generates time-based one-time passwords (TOTPs) for enhanced security during two-factor authentication.
- Breach Alerts: The system alerts you if any of your passwords have been compromised in a data breach, allowing you to take immediate action to secure your accounts.
- Security Centre: This feature identifies weak, reused, or compromised passwords and provides suggestions for replacing them with strong, unique alternatives.
Autofill and Form Filling
- Autofill Passwords: RoboForm autofills login credentials directly within browsers and supported apps, saving you time and effort.
- Fill Web Forms: The software automatically fills out online forms with your saved information, such as addresses, credit card details, and other personal data. This feature includes various templates for different types of information.
Sharing and Collaboration
- Securely Send Logins: You can share login credentials with others securely, but the recipient must also have a RoboForm account to access the shared credentials.
- Emergency Access: This feature allows trusted contacts to access your account in case of an emergency.
Data Organization and Storage
- Identities and Safenotes: RoboForm allows you to store and organize personal information, such as name, email, phone number, and passport details, as well as secure notes for other sensitive information like Wi-Fi passwords and license keys.
- Bookmarks Management: You can store, organize, and access your web bookmarks within the RoboForm platform.
AI Integration and Advanced Features
- AI-Driven Password Management: RoboForm Enterprise, particularly, uses advanced AI technology to continuously learn and adapt to user behavior, providing personalized password management solutions. This AI integration automates repetitive tasks and streamlines workflow processes, enhancing both security and user experience.
- Passkeys: RoboForm supports passwordless authentication using cryptographic keys, offering a secure and convenient way to log in without traditional passwords.
Cross-Platform Compatibility and Syncing
- Multi-Device Support: RoboForm is compatible with a wide range of devices and platforms, including Windows, Mac, iOS, and Android. This allows you to access your passwords and secure information anytime, anywhere, and keeps your data in sync across all devices.
Business Features
- Centralized Management: For businesses, RoboForm offers centralized management tools, including automated user onboarding, account provisioning from major identity providers like Azure and Okta, and the ability to create custom groups and teams with specific permission levels.
- Admin-Enabled Notifications and Audit Capabilities: The RoboForm security suite includes features like dark web monitoring, detailed reports, and audit capabilities to help businesses protect their data and mitigate security risks.
These features collectively make RoboForm a versatile and secure solution for managing passwords and sensitive information, both for individual users and businesses.
RoboForm - Performance and Accuracy
Performance and Accuracy Evaluation of RoboForm
Security and Encryption
RoboForm performs exceptionally well in terms of security. It employs AES-256-bit encryption combined with PBKDF2 and SHA256 algorithms to protect user data, which is one of the most secure encryption methods available.- This encryption is applied at every stage, and the zero-knowledge architecture ensures that all encryption and decryption occur locally on the user’s device, meaning even RoboForm cannot access the contents of the user’s vault.
Multi-Factor Authentication
RoboForm supports multi-factor authentication (MFA), which adds an extra layer of security. Users can enable two-factor authentication using methods such as Google Authenticator, Microsoft Authenticator, Authy, or one-time passwords via email or SMS.- However, it’s worth noting that hardware keys like YubiKey are not supported in RoboForm’s free or paid tier plans.
Data Storage and Management
RoboForm allows users to store and manage credentials, including passwords, credit card numbers, and other personal information through features like Safenotes and Identities. Safenotes acts as an encrypted digital notebook, while Identities group personal information for secure autofill of online forms.- However, RoboForm does not support manual entry of usernames or passwords within the app; instead, it automatically saves this information when users visit websites. This can be seen as a limitation for some users.
User Interface and Usability
The user interface of RoboForm is a mixed bag. While it offers a high degree of customizability, with granular control over settings such as autofill, autosave, and keyboard shortcuts, the usability can be weak. The RoboForm editor uses a Windows-esque folder hierarchy that may not be aesthetically pleasing or intuitive for all users.- The Chrome extension, in particular, can be cluttered and not ideal for organizing entries, making it more suitable for autofill, sync, and generating passwords rather than detailed management.
Limitations and Areas for Improvement
- Manual Entry Limitation: Users cannot manually add new login entries within the app, which might be inconvenient for some.
- Password Generator Accessibility: The password generator is only accessible through the browser extension, which can be restrictive.
- User Interface: The interface, particularly the Chrome extension and the local editor, can be cluttered and less user-friendly compared to other password managers.
Audits and Compliance
RoboForm has undergone independent security audits by Secfault Security, ensuring its security measures are up-to-date and effective. This adds to the trustworthiness and reliability of the service. In summary, RoboForm performs well in terms of security and encryption, offering strong protection for user data. However, it has some limitations, particularly in its user interface and the inability to manually add login entries. These areas could be improved to enhance the overall user experience. RoboForm - Pricing and Plans
RoboForm Pricing Plans
RoboForm offers a variety of pricing plans to cater to different user needs, each with a distinct set of features.
Free Plan
- Price: Free, with no time limit.
- Features:
- Unlimited passwords on a single device.
- Two-factor authentication.
- Compromised password monitoring.
- Password generator.
- Autofill and form filling.
- Cloud backup.
- Basic email support.
- Ability to send individual logins to other users.
Premium Plan
- Price: Approximately $0.99 to $1.66 per month, depending on the billing cycle (1, 3, or 5 years).
- Features:
- Everything included in the Free plan.
- Unlimited devices support.
- Web access to RoboForm.
- Local-only mode.
- Secure sharing and sending of individual items and folders.
- Two shared password folders.
- Priority 24/7 email, live chat, and phone support (Monday to Friday, 9am-5pm EST).
Family Plan
- Price: Around $1.59 to $2.66 per month, depending on the billing cycle (1, 3, or 5 years).
- Features:
- All features included in the Premium plan.
- Support for up to five users.
- Each user gets a separate Premium account.
Business Plan
- Price: Varies based on the number of users. For example, it starts at around $3.33 per user per month for small teams and decreases as the number of users increases.
- Features:
- All features included in the Premium plan.
- Centralized management.
- Automated user provisioning.
- One-click logins.
- Password audit and reporting.
- Dark web monitoring.
- Customizable number of users.
Additional Notes
- Billing Cycles: You can choose from 1, 3, or 5-year billing cycles for the Premium and Family plans.
- Free Trials: RoboForm offers a 30-day free trial for the Premium and Family plans, and a 14-day free trial for the Business plan.
- Support: Premium and higher plans include priority support, while the Free plan has limited support options.
This structure allows users to select a plan that best fits their needs, whether they are individuals, families, or businesses.
RoboForm - Integration and Compatibility
RoboForm Overview
RoboForm, a popular password manager, integrates seamlessly with a variety of tools and offers broad compatibility across different platforms and devices, making it a versatile option for managing your online security.Integrations
RoboForm integrates with several notable tools and services to enhance its functionality and user experience. Here are a few examples:Shift
This integration allows you to manage all your applications, including email accounts and other apps, within a single browser window. This can streamline your online activities and make it easier to access RoboForm’s features without switching between multiple applications.Desktop.com
This platform offers a comprehensive solution for online collaboration and organization. With RoboForm integrated into Desktop.com, you can enjoy features like password management, secure sharing, and multi-factor authentication, all within a unified workspace.Platform Compatibility
RoboForm is highly compatible across various operating systems and devices:Operating Systems
RoboForm supports Windows (Vista, 7, 8, 10, 11), macOS, Linux, and Chrome OS. It does not have a standalone application for macOS, but the browser extension works equally well on Safari and other supported browsers.Browsers
RoboForm has fully functional extensions for Chrome, Edge, Firefox, Safari, and Opera. This ensures that you can use RoboForm’s features regardless of your preferred browser.Mobile Devices
The RoboForm mobile app is available for both Apple and Android devices. The app is user-friendly, allowing you to fill out forms, manage passwords, and use features like secure sharing and emergency access. It also supports biometric login options such as fingerprint or face unlock.Device Syncing
One of the key features of RoboForm is its cloud-based syncing capability, which allows you to access your passwords and other saved information across all your devices. This ensures that you have consistent and secure access to your data, whether you are using a desktop, laptop, or mobile device.Additional Features
RoboForm also offers several advanced features that enhance its integration and compatibility:Automatic Form Filling
RoboForm can automatically fill out online forms using your saved identities, which includes addresses, credit card details, and other personal data.Secure Application Logins
It securely stores and autofills login credentials for desktop applications, adding an extra layer of convenience and security.Multi-Factor Authentication
RoboForm supports multi-factor authentication, including TOTP authenticators, to provide an additional layer of security for your account. Overall, RoboForm’s extensive integration capabilities and broad platform compatibility make it a highly versatile and user-friendly password manager. RoboForm - Customer Support and Resources
Contacting RoboForm for Customer Support
If you need to contact RoboForm for customer support or have questions about their services, here are the various options and resources available:Phone Support
RoboForm provides a dedicated customer service phone number for callers from the United States: (703) 218-1851. This line is available for inquiries about services, plans, security options, pricing, and special offers, as well as issues related to billing, account access, and security.Email Support
You can reach out to RoboForm through several email addresses depending on your needs:- For general software support and customer service, use ask@goodsync.com.
- For business customer support, email b2c-reseller@iybersystems.zendesk.com.
- For sales-related inquiries, contact b2b-reseller@siber.com.
Website Support
You can submit a ticket directly through the RoboForm website. To do this, click the “Support” button at the bottom of the page and select the “Submit a Ticket” option. This feature is available only to logged-in users.Additional Contact Information
For specific needs, you can also contact:- The Japanese sales office at 8 127 026 2795.
- The US headquarters directly at (703) 890-0676.
Operation Hours
RoboForm’s customer support operates during normal business hours, Monday through Friday from 9 am to 5 pm EST. However, hours may vary due to major holidays, and the Japanese office may have a different schedule.Common Reasons for Contact
Customers typically contact RoboForm for issues such as account questions, activation or cancellation requests, requests for information, product/service inquiries, payment and billing questions, website/application issues, and refund requests.Security and Features Resources
RoboForm offers a range of security features, including multi-factor authentication, breach alerts, secure sharing, a TOTP authenticator, and a password generator. These features are detailed on their website and in reviews, providing comprehensive information on how to use and benefit from these security tools. By using these contact methods and resources, you can effectively address any questions or issues you may have with RoboForm’s services. RoboForm - Pros and Cons
Advantages of RoboForm
Security
- RoboForm employs top-notch security measures, including AES-256-bit encryption with PBKDF2 and SHA256 algorithms, ensuring your data is well-protected against cyber attacks.
- It operates on a zero-knowledge architecture, meaning all encryption and decryption occur locally on your device, and only you can access your passwords.
- The platform offers multi-factor authentication (2FA) using email, SMS, or third-party authenticator apps like Google Authenticator, adding an extra layer of security.
Convenience
- RoboForm features an autofill function that can automatically enter your login credentials, credit card information, and other personal data into web forms, saving you time and effort.
- The password generator creates strong, unique passwords based on your preferences, such as length and character types.
- The “Identities” feature allows you to store and autofill various types of personal information, including addresses, credit cards, and banking details.
Additional Features
- RoboForm includes a “Safenotes” feature for securely storing miscellaneous information like Wi-Fi router passwords, insurance policy details, and more.
- The “Security Center” helps identify weak, reused, or compromised passwords and provides suggestions for improvement.
- The platform supports cross-platform synchronization, ensuring your data is accessible across all your devices.
Affordability and Ease of Use
- RoboForm is budget-friendly, with pricing starting from $0.99/month, and it offers a free version with basic features.
- The installation and setup process is straightforward, and the user interface is generally easy to use, although some users might find the desktop application interface a bit outdated.
Independent Audits
- RoboForm has undergone independent security audits by Secfault Security, which confirmed the effectiveness of its security measures.
Disadvantages of RoboForm
Privacy Policy Clarity
- The privacy policy of RoboForm can be hard to read and understand, which might make some users uncomfortable.
Customer Support
- Live chat support is only available for paid users, which can be a limitation for those using the free version.
Design and Interface
- Some users find the desktop application interface to be somewhat outdated compared to newer tools.
Limited Free Version Capabilities
- The free version of RoboForm has limited features compared to the premium plans, which might not be sufficient for all users.
Minor Autofill Issues
- There are occasional issues with autofill accuracy and credential saving, though these are generally minor.
Overall, RoboForm is a reliable and secure password manager that offers a range of features to enhance your digital security, despite some minor drawbacks.
RoboForm - Comparison with Competitors
When Considering RoboForm
When considering RoboForm as a password manager, it’s useful to compare it with other popular alternatives in the market to identify unique features and potential drawbacks.
Security Features
RoboForm uses strong AES-256 encryption, offers two-factor authentication (including authentication apps, email, SMS, or TOTP), and supports biometric authentication (fingerprint, facial, iris recognition). It also employs a zero-knowledge architecture, ensuring that even the company cannot access your vault content.
Comparison with 1Password
1Password matches RoboForm in terms of security, using AES-256 encryption, two-factor authentication, and a zero-knowledge architecture. However, 1Password stands out with additional features such as Travel Mode, automatic backups, and secure data storage. 1Password also allows sharing passwords with anyone, not just other 1Password users, which is a feature RoboForm lacks.
Comparison with Dashlane
Dashlane also uses AES-256 encryption and a zero-knowledge architecture, similar to RoboForm. However, Dashlane offers a built-in VPN, secure sharing, password auditing, dark web monitoring, and emergency access, making it a more feature-rich option. While RoboForm has better 2FA options, Dashlane excels in user experience, form filling, and overall security features.
Comparison with Keeper
Keeper is another strong competitor, offering AES 256-bit encryption, dark web monitoring via BreachWatch, and secure storage. Keeper’s BreachWatch is particularly notable for its comprehensive dark web scanning. Like Dashlane, Keeper provides features such as secure sharing, password auditing, and emergency access. Keeper also offers up to 100GB of protected storage and two-factor authentication, including TOTP generation.
Comparison with NordPass
NordPass uses a ChaCha20 encryption algorithm, which is considered more modern and efficient than AES-256. NordPass also has a stronger privacy policy, being based in Panama and not part of the Five Eyes surveillance alliances. Unlike RoboForm, NordPass has undergone comprehensive security audits by independent firms. However, both NordPass and RoboForm offer free plans with core functionalities.
User Experience and Features
Autofill and Form Filling
RoboForm’s autofill feature is intuitive and seamless, allowing users to fill in credentials with a single click. However, 1Password’s autofill process can be slightly more cumbersome, requiring additional steps to access the correct login item.
Additional Features
1Password offers features like Travel Mode, automatic backups, and secure data storage, which are not available in RoboForm. Dashlane and Keeper provide built-in VPNs, dark web monitoring, and extensive secure storage options, making them more versatile.
Pricing and Plans
RoboForm vs. 1Password
RoboForm is more budget-friendly, offering a free plan and lower-priced paid plans compared to 1Password. However, 1Password’s paid plans include more features and better support for multiple devices and platforms.
RoboForm vs. NordPass and Dashlane
Both NordPass and RoboForm offer free plans with core functionalities, but NordPass and Dashlane have more comprehensive paid plans with additional features. Keeper also offers a 30-day free trial and competitive pricing starting at $1.46/month.
Customer Support
RoboForm provides support through call-backs and chat during business hours, which may not be as convenient as the 24/7 support offered by some competitors. 1Password and Keeper offer responsive live chat and email support, with Keeper’s live chat being particularly praised for its quick response times.
Conclusion
In summary, while RoboForm is a solid password manager with strong security features, alternatives like 1Password, Dashlane, Keeper, and NordPass offer a range of additional features, better user experiences, and sometimes more favorable pricing and privacy policies. Each has its unique strengths, so it’s important to choose based on your specific needs and preferences.
RoboForm - Frequently Asked Questions
Frequently Asked Questions about RoboForm
How Secure is RoboForm?
RoboForm is highly secure. It uses AES-256 encryption and PBKDF2 SHA-256 protocols to protect user data. The zero-knowledge architecture ensures that all encryption and decryption happen locally, so not even RoboForm can access your passwords. Additionally, RoboForm has undergone independent security audits, such as the one by Secfault Security in 2023, which confirmed its security measures.How Does Two-Factor Authentication Work in RoboForm?
RoboForm supports two-factor authentication, which adds an extra layer of security to your account. You can set up two-factor authentication via email, SMS, or using a TOTP-based app like Google Authenticator, Authy, or Microsoft Authenticator. This requires a one-time password or other authentication methods in addition to your master password to log in.What is the Security Center in RoboForm?
The Security Center in RoboForm helps you identify weak, reused, or compromised passwords. It categorizes your passwords as weak, medium, or strong and provides suggestions for replacing them with stronger alternatives. It also alerts you if any of your passwords have been leaked onto the Dark Web, allowing you to change them easily using RoboForm’s password generator.How Do I Generate and Use Strong Passwords with RoboForm?
RoboForm has a built-in password generator that creates strong, unique passwords for your accounts. You can use this feature to generate passwords that include a mix of capital letters, symbols, and numbers. To use it, simply go to the login entry for which you want to generate a password and use the password generator tool provided by RoboForm.Can I Share Logins Securely with RoboForm?
Yes, you can share logins securely with RoboForm. The feature called “Securely Send Logins” allows you to share login credentials with others while keeping them encrypted. This ensures that the shared information remains secure and can only be accessed by the intended recipient.How Does AutoFill and AutoSave Work in RoboForm?
RoboForm’s AutoFill and AutoSave features automatically fill out online forms and save new login credentials. You can customize these settings to suit your needs, such as disabling AutoFill for specific domains or blocking AutoSave on certain sites. These features streamline the process of filling out forms and saving new logins, saving you time and effort.What are Passkeys in RoboForm?
Passkeys in RoboForm enable passwordless authentication using cryptographic keys. This provides a secure and convenient way to log in without traditional passwords. Passkeys are stored securely within RoboForm, allowing you to use them for various accounts.Can I Use RoboForm on Multiple Devices?
Yes, RoboForm is cross-platform and allows you to store and manage unlimited passwords across your devices. It supports various operating systems and browsers, ensuring that you can access your passwords wherever you need them.What Happens if I Forget My Master Password?
If you forget your master password, you will not be able to access your RoboForm account since the master password is the key to your personal vault. RoboForm does not have access to your master password, so it cannot reset it for you. However, you can set up emergency access to allow trusted contacts to access your account in case of an emergency.How Much Does RoboForm Cost?
RoboForm offers various pricing plans. The Everywhere plan starts at $1.99 per month with a yearly subscription, and the Family plan is $3.98 per month with a one-year subscription. Business plans start at $39.95 per year per user, with discounts available for longer subscriptions and larger user accounts.