Acuity Scheduling - Detailed Review
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Acuity Scheduling - Detailed Review Contents
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Acuity Scheduling - Product Overview
Introduction to Acuity Scheduling
Acuity Scheduling is a versatile and automated scheduling software that simplifies the process of managing appointments, bookings, and client interactions for various types of businesses. Here’s a breakdown of its primary function, target audience, and key features:Primary Function
Acuity Scheduling automates the process of client booking, rescheduling, and cancellations, allowing businesses to manage their time more efficiently. It handles everything from booking and payment processing to sending automated reminders and follow-up communications, freeing up time for business owners to focus on delivering their services.Target Audience
Acuity Scheduling is designed for a wide range of businesses, including solo entrepreneurs, multi-staff businesses, and multi-location enterprises. It caters to various industries such as health and wellness, fitness, beauty services, consulting, education, and more. Whether you are a nail artist, a personal trainer, a dog groomer, or a medical professional, Acuity Scheduling can adapt to your specific business needs.Key Features
Automated Messaging
Acuity Scheduling offers automated reminder texts, confirmation emails, cancellation notices, and follow-up emails to keep clients informed and reduce no-shows.Client Profiles and Intake Forms
The platform allows you to keep client information and appointment notes organized. You can also collect important client details in advance using custom intake forms.Payment Processing
Acuity integrates with payment processors like Stripe, Square, and PayPal, enabling clients to pay online when they book or after appointments. It also supports features like deposits, prepayments, and tips.Mobile App Management
The Acuity Mobile app allows you to manage clients, track your calendar, accept payments, and automate receipts on the go.Personalized Communication
You can add a personal touch to your automated messages, helping to set professional boundaries while making clients feel welcome.Calendar Management
Acuity enables you to embed your scheduler in your website, customize it with your brand colors and logo, and manage multiple time zones for different staff or locations. It also integrates with video conferencing tools like Google Meet, Zoom, and GoToMeeting.Additional Features
Other notable features include the ability to offer classes, workshops, or group events, sell gift certificates, memberships, and subscriptions with automated billing, and create bundled appointment packages. For larger businesses, it offers custom API and CSS options for developers and HIPAA compliance for healthcare providers. By leveraging these features, Acuity Scheduling helps businesses streamline their scheduling processes, reduce administrative tasks, and enhance client satisfaction. Acuity Scheduling - User Interface and Experience
User Interface Overview
The user interface of Acuity Scheduling is designed to be user-friendly and efficient, although it has some areas that could be improved.Initial Setup and Dashboard
When you create an account, you are taken to a dashboard that provides easy access to your calendar and scheduling link. The calendar is readily available in the left-hand sidebar, allowing you to view all your scheduled meetings with a single click. The scheduling link is also easily accessible on the right side of the page, making it simple to share with clients.Customization Options
Acuity Scheduling offers several customization options to personalize your scheduling page. You can choose between a monthly or daily calendar view for clients, customize your business name and logo, and adjust the font and button colors to match your brand. Additionally, you can write custom scheduling instructions and require specific information from clients before they book an appointment. For more advanced users, there is even the option to further customize the page using CSS.Calendar Management
The calendar management features are quite comprehensive. You can set up one-way or two-way sync with external calendars like Google, iCloud, or Outlook. This ensures that your Acuity calendar stays updated with your other schedules and prevents double bookings. You can also manage client information, including contact details, notes, intake forms, and appointment history, all from a single client profile page.User Experience
While the interface is generally easy to understand, some users have noted a few drawbacks. The neutral black and white color scheme can make it difficult to follow where you need to go on the page. Additionally, some users find it cumbersome to return to the main dashboard after viewing the calendar, sometimes requiring a page refresh.Client Scheduling Experience
The new scheduler introduced by Acuity Scheduling offers a refreshed look and faster loading times. Clients can now check the balance on packages, gift certificates, or subscription codes and even leave tips. The scheduler also includes updated checkout experiences and the ability for clients to sign up for a client account before booking an appointment.Mobile and Cross-Platform Compatibility
Acuity Scheduling is accessible on multiple devices, including both iOS and Android apps, which are well-rated by users. This cross-platform compatibility makes it convenient for managing schedules on the go.Integrations and Automated Features
The platform integrates well with various third-party applications, including accounting, email marketing, payment processing, and video conferencing tools. Automated features such as reminder texts, confirmation emails, and follow-up messages help streamline the scheduling process and keep clients informed.Areas for Improvement
Some users have reported issues with customer service, particularly since Acuity merged with Squarespace, citing slow responses and limited direct contact options. There are also concerns about the time zone settings, which can be overlooked by international clients, and some limitations in customization and specific feature support.Conclusion
Overall, Acuity Scheduling provides a user-friendly and flexible scheduling solution, though it may require some adjustments to fully meet the needs of all users. Acuity Scheduling - Key Features and Functionality
Acuity Scheduling Overview
Acuity Scheduling is a comprehensive appointment scheduling software that offers a wide range of features to enhance productivity and customer experience. Here are the main features and how they work:Online Booking and Scheduling
Acuity Scheduling allows clients to book appointments online 24/7, viewing real-time availability and selecting time slots that fit their needs. This feature is accessible through a customizable booking page that can be embedded on your website, ensuring a seamless and professional experience.Calendar Sync
The system automatically syncs with popular calendar services such as Google Calendar, Outlook, and iCloud. This ensures that both business owners and clients are always up-to-date with their schedules, preventing double bookings and conflicts.Customization
Acuity Scheduling offers extensive customization options. Businesses can personalize the booking interface, appointment confirmation emails, and other touchpoints to align with their brand identity. This level of customization enhances the client experience, making it feel more cohesive and professional.Automated Reminders and Notifications
To reduce no-shows and keep communication clear, Acuity Scheduling automates reminders and follow-up messages via email or SMS. These timely notifications help ensure clients remember their appointments and arrive prepared.Staff and Team Management
For businesses with multiple locations or a team of professionals, Acuity Scheduling provides robust staff management tools. Each team member can manage their own schedules, and businesses can allocate resources effectively across different locations. This is particularly useful for industries like healthcare, beauty, and wellness.Payment Processing
Acuity Scheduling integrates with several payment processing platforms, including Stripe, PayPal, and Square. This allows businesses to take payments at the time of booking, streamlining the customer experience and reducing administrative overhead. Businesses can also create and share invoices with payment links and enable features like tipping and subscriptions.Virtual Appointments
With the integration of video conferencing tools like Zoom and GoToMeeting, businesses can schedule and manage virtual appointments effortlessly. This expands service offerings to clients who prefer online consultations.Custom Forms and Client Information
Acuity Scheduling enables businesses to collect important client information through custom forms during the booking process. This helps tailor services to individual client needs and ensures all necessary data is captured efficiently.AI Integration
While Acuity Scheduling itself does not inherently include AI features, it can be integrated with AI tools to enhance its functionality. For example, integrating Acuity Scheduling with AI platforms like Latenode can automate scheduling tasks, reduce human error, and provide AI-driven insights. This integration can:Benefits of AI Integration
- Improve scheduling accuracy by minimizing conflicts.
- Enhance the customer experience through personalized scheduling.
- Automate notifications to reduce no-shows.
- Offer data-driven insights to optimize scheduling based on trends and client preferences.
Mobile Accessibility
Acuity Scheduling is available on both iOS and Android, allowing businesses to manage their schedules and client interactions on the go. This mobile app ensures that businesses stay on track and can respond to client needs promptly.Conclusion
In summary, Acuity Scheduling is a versatile tool that streamlines appointment booking, enhances customer communication, and integrates with various payment and video conferencing platforms. While it does not have built-in AI, it can be integrated with AI tools to further optimize its functions. Acuity Scheduling - Performance and Accuracy
Performance
Acuity Scheduling is highly regarded for its ability to manage appointments efficiently. Here are some strengths:Scalability
Acuity Scheduling can handle a high volume of calendars and scheduling pages, making it suitable for enterprise-level organizations. It allows for unlimited calendars and client scheduling pages, which is crucial for managing appointments across multiple locations and employees.Automation and Integration
The tool automates many tasks such as sending branded and customized booking confirmations, delivering text reminders, and processing payments. It also integrates seamlessly with other tools like Google Calendar, iCloud, Microsoft Outlook, and video conferencing platforms like Google Meet and Zoom.Centralized Management
For enterprise customers, Acuity provides a centralized dashboard for total visibility and effective management of all accounts and appointment reporting across different locations and services.Accuracy
In terms of accuracy, Acuity Scheduling performs well in several areas:Appointment Tracking
It accurately tracks appointments, reschedules, and cancellations, ensuring that all scheduling data is up-to-date and reliable.Data Integration
When integrated with tools like SegMetrics, Acuity Scheduling can provide accurate funnel performance tracking, revenue attribution, and customer journey metrics. This helps in making data-driven decisions by connecting Acuity data to other parts of the marketing funnel.Limitations and Areas for Improvement
Despite its strengths, there are some limitations and areas where Acuity Scheduling could improve:Custom Booking Scenarios
Some users have reported difficulties in handling specific booking scenarios, such as block booking multiple days for machine hire. Currently, Acuity does not support this level of flexibility, which can be a significant limitation for certain businesses.Resource Management
Managing resources like group classes and machine availability can sometimes be challenging due to conflicts in scheduling. While creating new resources or rooms can help, it may not fully address the issue.Advanced Scheduling Needs
For very specific or complex scheduling needs, users might find that Acuity’s standard features do not fully meet their requirements. Upgrading to higher plans or using additional integrations might be necessary to overcome these limitations.Conclusion
Acuity Scheduling is a powerful tool for managing appointments and scheduling, especially for larger organizations. Its performance is enhanced by its ability to automate tasks, integrate with other tools, and provide centralized management. However, it does have some limitations, particularly in handling custom booking scenarios and advanced resource management. Addressing these areas could further improve its accuracy and performance for a broader range of users. Acuity Scheduling - Pricing and Plans
Acuity Scheduling Pricing Overview
Acuity Scheduling offers a structured pricing model with several plans to cater to different business needs. Here’s a breakdown of the various plans and their features:
Free Plan (Freebie Plan)
- This plan is free and suitable for individuals or small businesses with limited scheduling needs.
- It includes one calendar, client self-scheduling, unlimited services and appointments, and appointment tracking.
- Users can customize their scheduling page, but advanced features like automated email reminders, online payment processing, and integrations with other calendars are not available.
Emerging Plan
- This plan costs $16 per month if paid annually ($20 per month if paid monthly).
- It includes one calendar, advanced features such as automated email reminders, intake forms, and synchronization with other calendars (e.g., Outlook, Google Calendar).
- It also offers online payment processing through integrations with PayPal and Stripe, and the option for clients to leave tips.
- This plan is suitable for small teams or businesses with moderate scheduling demands.
Growing Plan
- This plan costs $27 per month if paid annually ($34 per month if paid monthly).
- It includes up to six calendars, text messaging, subscriptions/memberships, appointment packages and gift certificates, and automatic time zone conversion.
- It supports more staff and locations, making it a good fit for established businesses looking to expand.
Powerhouse Plan
- This plan costs $49 per month if paid annually ($61 per month if paid monthly).
- It is designed for larger businesses or enterprises with extensive scheduling needs.
- It includes all the features from the Growing Plan, plus additional capabilities to handle multiple locations and a higher volume of appointments.
Enterprise Plan
- This is a custom plan based on the customer’s specific needs and is quote-based.
- It is intended for businesses that require specialized features and support beyond what the standard plans offer.
Additional Information
- Free Trial: All plans come with a 7-day free trial, allowing users to test the features before committing to a plan.
- Billing: Users can save 20% by opting for annual billing instead of monthly billing.
- Features: Across all plans, Acuity Scheduling offers features such as real-time availability, client self-scheduling, email and SMS reminders, online payment processing, and multiple integrations with third-party applications.
Acuity Scheduling - Integration and Compatibility
Acuity Scheduling Overview
Acuity Scheduling is a versatile tool that integrates seamlessly with a wide range of third-party applications, enhancing its functionality and making it a powerful asset for managing appointments and business processes.Video Conferencing Integrations
Acuity Scheduling supports integrations with leading video conferencing platforms such as Zoom and Google Meet. This allows you to schedule virtual appointments effortlessly. To set this up, you simply need to connect your video conferencing provider through the Integrations panel in your Acuity account and select the appointment types where you want to use video conferencing. This integration generates a video conference meeting link automatically for both you and your clients.Calendar and Scheduling Integrations
Acuity Scheduling can sync with various calendars, including Google Calendar and iCloud. This ensures that all your appointments are up-to-date across different calendars. For example, you can automatically add new Acuity Scheduling appointments to your Google Calendar or Google Sheets spreadsheet, keeping all your scheduling information in one place.Payment Processing
Acuity Scheduling integrates with several payment processors, including Stripe, Square, and PayPal Standard. These integrations allow clients to pay for appointments directly from the scheduling page, capture card information, and even accept tips and subscriptions. Each payment processor offers different features, so you can choose the one that best fits your business needs.CRM and Client Engagement
Acuity Scheduling can be integrated with various Customer Relationship Management (CRM) tools like Zoho CRM, Pipedrive, and Salesflare. These integrations enable you to create or update contacts in your CRM system whenever new appointments are scheduled. Additionally, you can use tools like Referral Candy for referral tracking and ReviewRail for gathering customer feedback.Email Marketing and Analytics
You can connect Acuity Scheduling with email marketing tools such as MailChimp, Constant Contact, and Squarespace Email Campaigns to manage customer communications effectively. For analytics, Acuity supports integrations with Google Analytics, allowing you to track web traffic and conversions. Social media integrations with platforms like Instagram and Facebook also help in encouraging clients to book appointments through these channels.Accounting and Invoicing
Acuity Scheduling integrates with accounting tools like QuickBooks and FreshBooks, making it easier to manage your finances and send invoices. This ensures that your financial records are accurate and up-to-date.Automation and API
Using tools like Make (formerly Integromat), Zapier, and Zoho Flow, you can automate various tasks based on information from Acuity Scheduling. For example, you can create workflows to manage appointments, send notifications, and update contacts in other systems automatically.Compatibility Across Devices
Acuity Scheduling is accessible and functional across various devices, including desktops, laptops, and mobile devices. The mobile app, particularly for administrators, supports features like using Square card readers for in-person payments, ensuring that your scheduling and payment processes are smooth regardless of the device you use.Conclusion
In summary, Acuity Scheduling offers a wide range of integrations that can streamline your business operations, from scheduling and video conferencing to payment processing, CRM management, and analytics. These integrations make it a versatile and effective tool for managing appointments and enhancing overall productivity. Acuity Scheduling - Customer Support and Resources
Customer Support Options
Phone Support
The primary and most commonly used method of contact is through the customer service phone number: 35 357 868 4757. This line is available 24 hours a day, 7 days a week, although wait times can vary, with the longest waits typically on Wednesdays and the shortest on Sundays. Customers can call for assistance with technical problems, account issues, payment and refund questions, and other concerns.
Email Support
Users can also reach out via email at support@acuityscheduling.com. This is another effective way to get written responses to questions, submit complaints, or report issues. It is important to include contact details in the email so the support team can follow up.
Live Chat
Acuity Scheduling provides live chat support Monday through Friday from 4 a.m. to 8 p.m. ET. This feature is accessible by clicking the dark circle at the bottom right side of the page during working hours.
Online Request Form
Users can submit an online request through the Acuity Scheduling website by clicking the “Help” button at the top right, then selecting “Contact Us.” Here, you can choose the topic of your query, provide your email address, subject, and a detailed description of the issue, and even upload files such as screenshots or photos of the problem.
Additional Resources
Help Center
The Acuity Scheduling Help Center is a rich resource that includes articles on various topics such as managing appointments, client payments and discounts, notifications and reminders, and using the Acuity Scheduling mobile app. It also covers advanced availability options, troubleshooting, and customizing your schedule.
Webinars and Guides
Acuity Scheduling offers webinars and guides to help users set up and customize their schedules. For example, the webinar “Preparing to book: Customizing and sharing your Acuity schedule” provides hands-on help in adjusting availability and scheduling limits.
Resource Management
Users can set up resources to limit the number of appointments that can be booked at one time. Resources are useful for managing equipment or space requirements and can be added, edited, or deleted as needed. This feature helps in optimizing the scheduling process across multiple calendars.
Multiple Calendars
Depending on the Acuity plan, users can create multiple calendars for different staff members or locations. Each calendar has its own hours of availability, and users can set global or calendar-specific scheduling limits to control how and when appointments are booked.
By leveraging these support options and resources, users of Acuity Scheduling can efficiently manage their scheduling needs and resolve any issues that may arise.
Acuity Scheduling - Pros and Cons
Pros of Acuity Scheduling
Acuity Scheduling offers several significant advantages that make it a valuable tool for managing appointments and scheduling:Comprehensive Scheduling Solution
Acuity provides a one-stop solution for various scheduling needs, including personal, life coaching, and nonprofit activities, making it versatile for different users.Customizable Scheduling Links and Booking Pages
Users can personalize their scheduling links and booking pages to reflect their brand, adding a touch of personalization to the scheduling process.Buffer Time and Last-Minute Scheduling Prevention
Acuity allows users to add buffer time between meetings and disable last-minute scheduling, ensuring ample preparation time and preventing back-to-back appointments.Integration with Other Platforms
It integrates well with platforms like Squarespace, Google Calendar, Zoom, QuickBooks, and Zapier, simplifying the scheduling process and ensuring seamless operation.User-Friendly and Flexible
Despite some complexity, Acuity is generally easy to use and offers flexibility in managing multiple calendars, making it ideal for businesses with varying scheduling needs.Automated Reminders and Payment Processing
The platform includes automated reminders, follow-ups, and payment processing options, which enhance the efficiency of the scheduling process.Client Management Tools
Acuity provides tools for storing client information securely, creating custom intake forms, and offering coupons or subscriptions to build customer loyalty.Cons of Acuity Scheduling
While Acuity Scheduling has many benefits, there are also some notable drawbacks:Limited Customization
Some users have noted that the appearance of Acuity is quite plain and lacks extensive customization options, particularly for layout and branding, unless you know how to code.Poor Customer Service
There have been reports of a decline in customer service quality since Acuity merged with Squarespace, with slow responses and limited direct contact options.Inadequate Time Zone Setting
The time zone setting can be small and often overlooked by international clients, leading to scheduling confusion.Lack of Specific Features
Some users find that Acuity does not meet their specific needs, such as saving client addresses for businesses that require travel or supporting one-off meetings.Difficulties with Integration
Some users have experienced issues when trying to integrate Acuity with other platforms, which can hinder its functionality and efficiency.Higher Learning Curve
The wealth of features and customization options can be overwhelming for users seeking simplicity, leading to a higher learning curve. Overall, Acuity Scheduling is a powerful and feature-rich tool that is well-suited for businesses needing extensive customization and integration capabilities, but it may not be the best fit for those seeking a very simple and straightforward scheduling solution. Acuity Scheduling - Comparison with Competitors
Acuity Scheduling
Acuity Scheduling is known for its extensive customization and flexibility in scheduling options. It allows businesses to set up different types of appointments, manage multiple locations and employees, and integrate direct payment options for services. However, it has a higher learning curve due to its complex functionalities, which can be overwhelming for users seeking simplicity.Key Alternatives
Simplybook.me
Simplybook.me is a popular alternative that offers easy setup and use, along with diverse features such as self-scheduling of appointments, automated reminders, and integration with existing tools. However, it has limited customization options and average customer support.Setmore
Setmore is another viable option, known for its affordability and ease of use. It allows businesses to set booking details, send automated reminders, and integrate with various business apps. Setmore also supports virtual meetings through Zoom or Teleport and offers a free version for up to four users. However, its pricing plan for more users starts at $12 for two users, and it has limited features in the free version.Vagaro
Vagaro offers a comprehensive set of features similar to Acuity Scheduling, including real-time scheduling, integration with third-party calendars, and automated reminders. It is priced at $30 per month and is known for its good customer support and value for money. However, its pricing plans can be complicated, and it may not be as user-friendly as some other alternatives.Fresha
Fresha stands out for its user-friendly interface and high ease of use. It offers extensive features, including real-time scheduling and automated reminders, and is highly rated for its value for money. However, Fresha’s pricing plans are not clearly outlined, and it has average customer support.Calendly
Calendly is a strong competitor that prioritizes simplicity and efficiency. It streamlines the scheduling process, supports one-on-one and group meetings, and has a useful round-robin feature for team scheduling. Calendly integrates well with tools like Zoom, Microsoft Teams, and business management software like Slack and HubSpot. It offers a free plan and a paid plan starting at $12 per month for small and mid-sized businesses.AI-Driven Productivity Tools
For those looking for AI-driven solutions to enhance their scheduling and productivity, tools like Motion and Reclaim are worth considering:Motion
Motion integrates task management with calendar scheduling using AI. It automates daily planning by prioritizing tasks and adjusting schedules in real-time. While it combines calendar, tasks, and projects in one platform, it has limited information about compatibility with external tools beyond basic calendars.Reclaim
Reclaim acts as a personal assistant for your schedule, using AI to allocate time for tasks and protect focus time. It integrates with Google Calendar and makes real-time adjustments to ensure high-priority tasks are addressed. However, it is primarily designed for Google Calendar, which may limit its usability for users of other calendar platforms.Conclusion
Each of these alternatives offers unique strengths and weaknesses. If you need extensive customization and are willing to invest time in learning the system, Acuity Scheduling might be the best choice. However, if you prefer a simpler, more user-friendly interface, Calendly or Fresha could be more suitable. For businesses on a budget, Setmore or Simplybook.me might offer the necessary features at a more affordable price. If you’re looking to leverage AI for task and calendar management, Motion or Reclaim could be excellent options. Ultimately, the choice depends on your specific business needs and preferences. Acuity Scheduling - Frequently Asked Questions
How much does Acuity Scheduling cost?
Acuity Scheduling offers several pricing plans. The Free Plan is $0 per month but has limited features. The Emerging Plan costs $16 per month if paid annually, the Growing Plan is $27 per month if paid annually, and the Powerhouse Plan is $49 per month if paid annually. There is also an Enterprise Plan with customized pricing. All plans come with a 7-day free trial, and you can save 20% by opting for annual billing.
What are the key features of Acuity Scheduling?
Acuity Scheduling offers several key features, including customizable and branded booking pages, integration with tools like Google Calendar, Zoom, and payment platforms like Stripe. It also supports automated reminders and follow-ups, group classes, multi-staff scheduling, and built-in payment processing. Users can set and customize their availability, including regular weekly hours or different hours for each day, and manage multiple calendars.
How do I set and customize my availability in Acuity Scheduling?
To set and customize your availability, you can define regular weekly hours or set different hours for each day. You can also divide your calendar into appointment type groups with their own availability settings and scheduling limits. Additional customization options include controlling appointment start times with start time intervals, hiding appointments with the “Look busy” setting, adding blocked time to your calendar, and including gaps between appointments with padding.
Can I manage multiple calendars with Acuity Scheduling?
Yes, you can manage multiple calendars with Acuity Scheduling. The number of calendars you can add depends on your plan: the Emerging Plan allows one calendar, the Growing Plan allows up to six calendars, the Powerhouse Plan allows up to 36 calendars, and the Enterprise Plan offers unlimited calendars. Each calendar can have its own hours of availability and scheduling limits.
Does Acuity Scheduling offer any free trial or discounts?
Yes, Acuity Scheduling offers a 7-day free trial for all its plans. Additionally, you can save 20% on your subscription by opting for annual billing instead of monthly billing.
How do scheduling limits work in Acuity Scheduling?
Scheduling limits in Acuity Scheduling decide how far in advance clients can book appointments, whether they can reschedule or cancel their appointments, and other settings. There are global limits that apply account-wide and calendar limits that apply to specific calendars or appointment types. Calendar limits override global limits for that specific calendar.
Can I use Acuity Scheduling for multi-staff and multi-location businesses?
Yes, Acuity Scheduling is suitable for businesses with multiple staff members or locations. You can create individual calendars for each staff member or location, and manage their availability and scheduling limits separately.
Does Acuity Scheduling support payment processing and integrations?
Yes, Acuity Scheduling supports built-in payment processing and integrates with various payment platforms like Stripe. It also integrates with other tools such as Google Calendar and Zoom to streamline your scheduling and meeting processes.
How do I troubleshoot availability issues in Acuity Scheduling?
If you encounter issues with your calendar showing unexpected times or no times at all, you can review the troubleshooting guide provided by Acuity Scheduling. This guide helps you check various settings such as availability, appointment type durations, and scheduling limits. If the issue persists, you can contact Acuity Scheduling Customer Support.
Are there any mobile apps available for Acuity Scheduling?
Yes, Acuity Scheduling offers a mobile app called the Acuity Scheduling Admin mobile app. This app allows you to create appointment types, manage your client list, accept payments, manage your calendar and availability, and book appointments on the go.