Zoho Bookings - Detailed Review
Productivity Tools
Zoho Bookings - Product Overview
Introduction to Zoho Bookings
Zoho Bookings is an online appointment scheduling tool that streamlines the process of booking and managing appointments for various businesses and professionals. Here’s a breakdown of its primary function, target audience, and key features:
Primary Function
Zoho Bookings allows clients to book appointments with you online, based on your real-time availability. This tool automates the scheduling process, eliminating the need for back-and-forth communications to find a mutually convenient time. It handles tasks such as sending reminders, collecting payments, and managing cancellations and rescheduling.
Target Audience
Zoho Bookings is versatile and can be used by anyone who frequently meets with clients or needs to schedule appointments. This includes a wide range of industries and professionals, such as:
- Healthcare professionals for clinical appointments and consultations
- Sales professionals for prospecting and review meetings
- Customer support executives for remote support sessions
- Educators for workshops and private tutoring
- Real estate consultants for property inquiries
- Personal care services like salons and spas
- Home services providers
- Fitness and wellness centers
- Legal consultants for client consultations
- Finance consultants for accounting and tax planning meetings
Key Features
- Self-Scheduling: Clients can book appointments online based on your available time slots, reducing the need for phone calls and emails.
- Automated Reminders: The system sends automated email and SMS reminders to clients and staff, helping to avoid no-shows and last-minute cancellations.
- Calendar Sync: Integrates with your personal and professional calendars to prevent double-bookings.
- Payment Integration: Allows you to collect payments upfront through popular payment gateways.
- Customizable Booking Pages: You can create booking pages that fit your branding and embed them into your website.
- Meeting Types: Supports various types of meetings, including one-on-one, collective bookings, and resource bookings (e.g., renting out rooms or equipment).
- Scheduling Rules: Customizable rules for availability, reminders, cancellation policies, and more.
- Integrations: Connects with other Zoho apps like Zoho CRM, Zoho Desk, and Zoho Meetings, as well as other external apps and tools.
By using Zoho Bookings, businesses can significantly improve their customer experience, save time, and manage their appointments more efficiently.
Zoho Bookings - User Interface and Experience
User Interface Overview
The user interface of Zoho Bookings is generally user-friendly, but it has some areas that could be improved for a more seamless experience.Ease of Use
Zoho Bookings offers an easy-to-navigate interface, making it accessible for both beginners and experienced users. The clean design ensures that users can quickly figure out how to use the platform without spending too much time on setup.Key Features and Interface Elements
- Calendar Synchronization: The platform allows for seamless calendar synchronization, preventing double bookings and ensuring all schedules are harmonized.
- Customizable Booking Pages: Users can customize booking pages to match their brand identity, including colors, logos, and other aesthetic elements. This helps in maintaining a consistent brand image.
- Multi-channel Notifications: Zoho Bookings provides notifications via email, SMS, and in-app alerts, keeping users informed about new bookings, cancellations, or rescheduling.
- Mobile Access: The platform is mobile-friendly, allowing users to manage and oversee bookings on the go.
User Experience
While the setup of a Zoho Bookings account is relatively easy, some users have noted that the user interface lacks coherence and organization in certain areas. For example, finding and controlling resources, notifications, and other options can be somewhat challenging.Booking Pages
Zoho Bookings offers three types of booking pages (staff, service, and workspace), which can be linked within a website to enhance user experience. However, the templates and settings options are not always easily findable.Client Management
The platform allows for easy client management, including saving customer information and tracking appointment history. Clients can receive reminders and notifications via their preferred channels.Areas for Improvement
Some users have pointed out that the user interface could be more intuitive. For instance, the settings option is not easily accessible, and the platform’s coherence and organization could be improved. Despite these minor issues, the overall user experience is generally positive, with many users appreciating the ease of use and the efficiency it brings to their scheduling processes.Conclusion
In summary, Zoho Bookings provides a user-friendly interface with several beneficial features, but there is room for improvement in terms of interface coherence and the ease of finding certain settings and options. Zoho Bookings - Key Features and Functionality
Zoho Bookings Overview
Zoho Bookings is a comprehensive appointment scheduling software that integrates various features to streamline and automate the scheduling process, making it an invaluable tool in the productivity tools category. Here are the main features and how they work, including the integration of AI:Appointment Scheduling
Zoho Bookings allows you to set up and manage different types of appointments, such as one-on-one meetings, collective bookings (for webinars or workshops), and resource bookings (for renting out rooms or equipment).Meeting Types
You can host and manage various appointments under different meeting types, letting invitees choose convenient slots.Scheduling Rules
Customize your availability, reminders, cancellation policies, time zones, and pricing to control how people schedule meetings with you.Calendar Sync
The software offers a two-way calendar sync feature that connects your team’s calendars to Zoho Bookings. This prevents double-booking and increases efficiency by showing your schedule for the day, week, and month on the calendar dashboard.Reminders and Notifications
Automated email and SMS reminders help eliminate no-shows and last-minute cancellations. You can customize the email templates to include the customer’s name, sender address, and online meeting link.Online Payments
Zoho Bookings allows you to collect payments upfront, either as a deposit or full payment, through integration with popular payment gateways. This minimizes losses due to no-shows and avoids awkward payment follow-ups.Booking Page
You can create booking pages that fit your branding with custom colors and images. These pages can be embedded into your website, allowing you to collect appointments 24/7.Integrations
The software integrates with various apps, including digital calendars, payment gateways, video conferencing tools, and other Zoho apps like Zoho CRM, Zoho Desk, and Zoho SalesIQ. This integration automates the end-to-end appointment process and updates your CRM with appointment details.AI-Powered Features
Zoho Bookings incorporates AI to enhance the scheduling experience:Customized Booking Pages
AI fetches branding elements like your logo, social media links, and background colors from your website to generate customized booking pages automatically.Auto-Generated Services
AI auto-generates services, staff, and workspace labels based on your business needs. For example, it might create services like “Interview” for HR or “Consultation” for healthcare.Meeting Types
AI creates meeting types based on your business needs, such as one-on-one bookings for performance reviews or group bookings for new employee orientations.Data Privacy
The AI uses publicly available information from your website to customize booking pages while ensuring data privacy and security standards.Team Scheduling
Zoho Bookings allows you to share pooled availability with customers on the booking page. Customers can choose a staff member or use the round-robin algorithm to allocate appointments. This feature enhances collaboration, especially for collective bookings like panel meetings.Mobile Access and Browser Extension
The software offers mobile access, allowing you to manage appointments on the go. Additionally, a browser extension enables you to schedule and manage appointments directly from your browser tab without switching between multiple tabs.Real-Time Notifications and Alerts
Real-time notifications and alerts keep you and your customers informed about appointments, reschedules, and cancellations. This feature ensures everyone is on the same page and reduces the likelihood of misunderstandings.Conclusion
By integrating these features, Zoho Bookings streamlines the appointment scheduling process, reduces no-shows, and enhances overall productivity, making it a valuable tool for businesses across various industries. Zoho Bookings - Performance and Accuracy
Performance
Zoho Bookings is highly regarded for its user-friendly interface and efficient appointment scheduling capabilities. Here are some highlights:
- Automation and Efficiency: The tool automates many processes, such as calendar syncing, automatic notifications, and payment collection, which significantly reduce the time and effort spent on scheduling appointments.
- Customization: Businesses can customize their availability, create a customized booking page, and set up team scheduling, which helps in managing appointments effectively.
- Integration: Zoho Bookings integrates well with other Zoho tools, such as Zoho SalesIQ, allowing for seamless appointment scheduling directly from chat windows. This integration enhances resource utilization and streamlines the customer experience.
- Reliability: The tool is reliable with no reported outages or lag, and it offers 24/7 weekday phone support for any issues that may arise.
Accuracy
In terms of accuracy, Zoho Bookings ensures that appointments are scheduled correctly and that all parties are informed:
- Calendar Sync: The tool syncs with your calendar to prevent double bookings and ensure that all scheduled appointments are accurate and up-to-date.
- Automatic Notifications: It sends automatic reminders and notifications to both the business and the customers, reducing the likelihood of no-shows and miscommunications.
- Reporting: Zoho Bookings provides detailed reporting capabilities that help in analyzing trends, identifying key customers, and understanding the performance of different services. This data helps in making accurate business decisions.
Limitations and Areas for Improvement
While Zoho Bookings is a powerful tool, there are some limitations and areas where improvements could be made:
- Security and Client Approval: Currently, Zoho Bookings allows anyone, including unregistered users, to book appointments. There is a proposed feature to restrict appointment booking to only pre-approved clients, which would enhance security and client management.
- Client Verification: The lack of an approval process for clients before they can schedule appointments is a current limitation. Implementing an email verification process and an approval mechanism would add an extra layer of security and control.
Conclusion
Overall, Zoho Bookings performs well in automating and streamlining appointment scheduling, ensuring accuracy through calendar syncing and automatic notifications. However, there is room for improvement, particularly in enhancing security features to restrict bookings to approved clients only. By addressing these limitations, Zoho Bookings can become an even more secure and efficient platform for managing appointments.
Zoho Bookings - Pricing and Plans
Zoho Bookings Pricing Plans
Zoho Bookings offers a structured pricing plan that caters to various business needs, from individual entrepreneurs to larger enterprises. Here’s a detailed breakdown of the different tiers and their features:
Free Plan
- Price: Free
- Features:
- 1 staff member
- Online meetings with Zoom, Zoho Meeting, and other integrations
- Notification emails for confirmations, reminders, and cancellations
- Two-way calendar sync with Zoho, Google, and O365/Outlook.com
- Automatic time zone conversion for customers
- Mobile app for admin and staff
- Basic scheduling and booking management
- Who it’s for: Ideal for individual business owners who need to schedule multiple free virtual meetings or in-person appointments.
Basic Plan
- Price: $6 per user per month (or $5.40 if billed annually with a 10% discount)
- Features:
- Two-way calendar sync with up to 2 calendar connections per user
- One-on-one service bookings and collective bookings (multiple hosts)
- Online meetings with Microsoft Teams, Zoom, Zoho Meeting, and Google Meet
- Customizable confirmation, reminder, and cancellation emails
- Round robin allocation and the ability to invite multiple guests
- Reports on appointments and staff
- Zapier integration
- Brand color palette for the booking page and custom fields in booking forms
- Browser extension and mobile apps for admin and staff
- Who it’s for: Suitable for groups looking to optimize their client appointments and virtual meetings.
Premium Plan
- Price: $9 per user per month (or $6.75 if billed annually with a 25% discount)
- Features:
- All features from the Basic Plan
- Online payments through various payment gateways like PayPal, Stripe, and more
- Integration with Zoho CRM and other Zoho apps like Zoho SalesIQ and Zoho Assist
- SMS reminders and notifications through SMS providers like Twilio
- Group bookings with recurring options (e.g., classes, workshops, webinars)
- Resource bookings (resources can be purchased as add-ons)
- Booking page hosted in your domain and removal of ‘Powered by Zoho Bookings’ branding
- Customizable text notification templates and email sender address
- Customer portal and revenue reports
- HIPAA compliance
- Who it’s for: Ideal for businesses that want to provide a customized experience for their customers, including advanced features like online payments and CRM integration.
Additional Options
- Free Trial: A 15-day free trial is available, allowing you to use all the features of the Premium Plan before deciding on a plan.
- Add-ons: You can add more staff, workspaces, or resources to your plan as needed, even if you’re on a lower-tier plan.
Each plan includes unlimited customers, mobile-responsive booking pages, and mobile apps for admin and staff, ensuring flexibility and ease of use across different business sizes and needs.
Zoho Bookings - Integration and Compatibility
Zoho Bookings Overview
Zoho Bookings is a versatile scheduling tool that integrates seamlessly with a wide range of other tools and platforms, enhancing its usability and compatibility across various devices.Calendar Integrations
Zoho Bookings supports two-way calendar sync, allowing you to connect your team’s calendars to avoid double-booking and increase efficiency. This feature is compatible with calendars like Google Calendar, providing a clear view of your schedule for the day, week, and month on the calendar dashboard.Online Meeting Integrations
One of the key integrations of Zoho Bookings is with online meeting tools. It seamlessly integrates with Zoho Meeting, as well as other popular platforms like Zoom, Google Meet, Microsoft Teams, and Webex. When an appointment is booked, an online meeting link is automatically generated and shared with the participants, making it easy to conduct meetings online.CRM Integrations
Zoho Bookings can be integrated with various Customer Relationship Management (CRM) systems, including Zoho CRM, HubSpot, and Salesforce. This integration helps in keeping track of appointments, marking customers as leads or contacts, and planning follow-up actions directly from your CRM.Payment and Notification Integrations
The tool also supports online payment gateways, allowing customers to pay for services at the time of booking. Additionally, it offers email and SMS notifications to remind customers and staff about upcoming appointments, rescheduling, or cancellations. These notifications can be customized to include details such as time, date, meeting links, and passcodes.Custom Integrations via Zapier and Zoho Flow
For more specialized needs, Zoho Bookings can be connected to thousands of other apps using Zapier or Zoho Flow. This allows for automated workflows, such as sending emails via Gmail for canceled appointments, posting messages in Microsoft Teams for new appointments, or creating conversion events in Google Analytics 4 when new appointments are booked.Domain and Website Integration
Zoho Bookings allows you to map the booking page to your domain, keeping customers within your website. The booking page can be customized to match your brand colors and can be embedded as a widget on your webpage, ensuring a seamless user experience.Device Compatibility
Given its web-based nature, Zoho Bookings is accessible across various devices, including desktops, laptops, tablets, and smartphones. This ensures that both staff and customers can manage and book appointments from any device with an internet connection.Conclusion
In summary, Zoho Bookings offers a wide range of integrations that enhance its functionality and compatibility, making it a versatile tool for managing appointments and meetings efficiently across different platforms and devices. Zoho Bookings - Customer Support and Resources
Customer Support
Zoho Bookings provides 24/7 customer support to address any queries or issues you might encounter. Here are some key support channels:
Email Support
You can reach out to the support team via email at support@zohobookings.com for any questions or issues.
24/7 Support
The support team is available 24 hours a day, Monday through Friday, to assist you with any problems you may have.
Additional Resources
To help you get the most out of Zoho Bookings, several resources are available:
FAQs
An extensive FAQ section is provided, covering topics such as pricing, plan changes, payment methods, and data security. This section is designed to answer common questions and provide quick solutions.
Help Documentation
Detailed help documentation is available, which includes guides on how to configure integrations, manage appointments, and use various features of the platform.
Integrations Guides
Zoho Bookings offers guides on integrating the platform with other Zoho apps, calendar apps, and third-party services like PayPal, Stripe, and more. This helps in automating the scheduling process and connecting with other essential tools.
Customizable Booking Pages
Resources are provided to help you create customized booking pages that align with your brand, which can be embedded directly into your website.
AI-Powered Setup
The platform includes AI-powered setup tools that auto-generate event types, staff, and department labels based on your business needs, making it easier to get started.
Mobile Apps
Zoho Bookings has mobile apps for both Android and iOS, allowing you to manage your schedule and appointments on the go.
Community and Feedback
While the provided sources do not specify a dedicated community forum or feedback mechanism, the comprehensive support options and extensive documentation ensure that users have multiple avenues to get help and provide feedback.
By leveraging these support options and resources, users of Zoho Bookings can efficiently manage their scheduling needs and resolve any issues that may arise.
Zoho Bookings - Pros and Cons
Advantages of Zoho Bookings
Zoho Bookings offers several significant advantages that make it a valuable tool for managing appointments and scheduling:Free Forever Plan
Zoho Bookings provides a free plan that is available indefinitely, making it accessible to businesses of all sizes.
Calendar Sync
The platform allows for two-way syncing with Google Calendar, Outlook, and Zoho’s own calendar, ensuring you never miss or double-book appointments.
Resource Management
It includes a unique feature for managing rooms, equipment, and other resources, which is particularly useful for businesses that require specific resources for their services.
AI-Powered Features
Zoho Bookings leverages AI to generate customized booking page titles and descriptions, auto-generate services and staff labels, and create meeting types based on your business needs. This AI integration helps in delivering a consistent and personalized booking experience.
Customizable Booking Pages
You can build booking pages that fit your branding with custom colors and images, and embed them into your website to collect appointments 24/7.
Automated Reminders and Notifications
The platform sends automatic email and SMS reminders to reduce no-shows and last-minute cancellations. You can also customize the email templates.
Payment Collection
Zoho Bookings allows you to connect with popular payment gateways to collect payments upfront, either as a deposit or full payment.
Integrations
It integrates with various apps, including digital calendars, payment gateways, video conferencing tools, and other Zoho apps like Zoho CRM, Zoho Desk, and Zoho SalesIQ.
Mobile and Browser Access
The tool is accessible via mobile apps and a browser extension, making it convenient to manage appointments from anywhere.
Disadvantages of Zoho Bookings
While Zoho Bookings is a powerful scheduling tool, it also has some drawbacks:User Interface Issues
The interface can be slightly tricky to use, and finding certain features and settings can be difficult. The platform lacks coherence and organization in some areas.
Learning Curve
Setting up a Zoho Bookings account is easy, but managing multiple features and settings can be confusing, especially for new users.
Limited Coherence in Booking Pages
The platform offers three different kinds of booking pages (staff, service, and workspace), which can be confusing to manage and link within your website.
Overall, Zoho Bookings is a versatile and feature-rich scheduling tool that can significantly enhance your appointment management processes, despite some minor interface and usability issues.
Zoho Bookings - Comparison with Competitors
Unique Features of Zoho Bookings
1. Customizable Booking Pages
Zoho Bookings allows you to customize your booking pages extensively to match your brand’s aesthetics, including choosing from over 20 themes and layouts. This ensures your booking page aligns perfectly with your website and brand identity.2. Resource Management
Unlike many competitors, Zoho Bookings offers a robust resource management feature. You can schedule and manage resources such as rooms, equipment, and even vehicles, making it ideal for businesses that need to allocate physical resources along with staff.3. Advanced Reporting
Zoho Bookings has a superior reporting module that generates reports on both appointments and revenue. This feature helps you track your financial performance and identify growth opportunities more effectively.4. Team Scheduling and Round Robin Algorithm
Zoho Bookings allows for team scheduling, enabling customers to choose a specific staff member or use a round-robin algorithm to allocate appointments. This enhances collaboration and ensures efficient use of staff time.5. Integrations and Calendar Sync
The software integrates seamlessly with various calendars (Google Calendar, Outlook, Zoho Calendar), CRM systems (Zoho CRM, Hubspot, Salesforce), and video conferencing tools (Zoom, MS Teams, Google Meet). This two-way calendar sync prevents double bookings and enhances overall efficiency.6. Multi-channel Notifications
Zoho Bookings provides automated email, SMS, and in-app notifications for new bookings, cancellations, and rescheduling, ensuring you and your clients are always informed.Potential Alternatives
1. Calendly
While Calendly is a popular choice for basic scheduling needs, it lacks some of the advanced features offered by Zoho Bookings, such as detailed reporting on revenue and resource management. However, Calendly is simpler and more straightforward, making it a good option for those with basic scheduling requirements.2. Acuity Scheduling
Acuity Scheduling is another strong competitor that allows clients to self-book appointments. It is priced slightly higher than Zoho Bookings but offers similar features like calendar sync and payment integrations. However, Acuity Scheduling does not have a free forever plan like Zoho Bookings.3. Other Alternatives
Other alternatives include tools like Setmore, Doodle, and Microsoft Bookings. Each of these has its own set of features and pricing models. For example, Setmore offers a user-friendly interface and good integration with social media, while Doodle is known for its simplicity in scheduling meetings across different time zones.Conclusion
Zoho Bookings stands out with its comprehensive set of features, particularly in areas like resource management, advanced reporting, and extensive customization options. While alternatives like Calendly and Acuity Scheduling offer strong competition, Zoho Bookings’ unique features and integrations make it a compelling choice for businesses with complex scheduling needs. Zoho Bookings - Frequently Asked Questions
Frequently Asked Questions about Zoho Bookings
Can I have multiple Zoho Bookings accounts?
Zoho Bookings follows a single org structure, which means an individual can create or be a part of only one Bookings account at any given time.
How do I manage staff members in Zoho Bookings?
You can manage staff members by assigning them to different services. For one-on-one and resource services, multiple staff members can be associated, but only one will be assigned per appointment. For group booking services, only one staff member can be associated. To deactivate a staff member, you can change their status to “Inactive” in the staff properties page.
Can I customize the booking page in Zoho Bookings?
Yes, you can customize the booking page to align with your brand. Zoho Bookings allows you to use templates, change colors, and personalize the scheduling page. You can also customize booking links for staff, event types, and workspaces, and even attach the booking page to your own domain.
How do time zones work in Zoho Bookings?
Zoho Bookings handles time zone conversions automatically. When a customer schedules an appointment from a different time zone, the time will be converted according to your business’s time zone, taking into account daylight savings as well.
Can customers see other booking details or information?
No, customers can only access their own appointment details. The system protects and respects customers’ privacy by not allowing them to see other customers’ booking information.
How do calendar syncs work in Zoho Bookings?
Calendar syncs vary depending on the calendar type. Google Calendar and Zoho CRM Calendar (with the plugin) sync instantly, while Zoho Calendar syncs every hour. You can also manually sync your calendars at any time.
Can I use Zoho Bookings if I have multiple work locations?
Yes, you can set up separate appointment pages for each location by creating different workspaces. Each workspace can have its own services and staff members assigned, and you can customize the services and booking pages accordingly.
How will my customers know if the appointment got scheduled?
Once customers schedule an appointment, they will land on a booking confirmation page with all the details. They will also receive email or SMS notifications, and they can add the appointment to their calendars through the confirmation page.
Can I collect payments through Zoho Bookings?
Yes, the Premium plan of Zoho Bookings supports online payments through various payment gateways such as PayPal, Stripe, Razorpay, and Authorize.net.
How do cancellations and rescheduling work in Zoho Bookings?
The reschedule and cancel options will appear based on the time period set in the Cancellations and Reschedules section. If the time period for canceling or rescheduling has passed, these options will not be available. You can also set up custom email and SMS notifications for rescheduled or canceled appointments.
Can I delete a workspace with upcoming appointments?
No, you cannot delete a workspace with upcoming appointments. However, you can mark the workspace as inactive to stop further bookings. Once all appointments are completed or canceled, you can then delete the workspace.
Zoho Bookings - Conclusion and Recommendation
Final Assessment of Zoho Bookings
Zoho Bookings is a highly effective appointment scheduling software that leverages AI and integration capabilities to enhance productivity and customer satisfaction. Here’s a comprehensive overview of its benefits and who would benefit most from using it.
Key Features and Benefits
- User-Friendly Interface: Zoho Bookings offers an intuitive dashboard and booking pages that make it easy for clients to schedule appointments online.
- Calendar Synchronization: It syncs seamlessly with your calendar, avoiding double-bookings and ensuring efficient time management.
- Automated Reminders and Notifications: The software sends automated email and SMS reminders to clients, significantly reducing no-shows and missed appointments.
- Customizable Booking Pages: With AI-driven capabilities, Zoho Bookings can generate customized booking pages that match your brand, including fetching branding elements from your website.
- Integration with Other Tools: It integrates well with other Zoho services like Zoho CRM, Zoho Meetings, and Zoho Invoice, as well as third-party tools like Zoom and Google Meet.
- Payment Gateway Integrations: The software allows for online payments, reducing the risk of no-shows and making payment follow-ups unnecessary.
- Reporting and Analytics: Zoho Bookings provides detailed reporting and analytics, helping you analyze your business and customer data effectively.
Who Would Benefit Most
Zoho Bookings is particularly beneficial for businesses that rely heavily on client appointments, such as:
- Healthcare Providers: Clinics, doctors, and other healthcare services can use it to manage patient appointments efficiently.
- Service-Based Businesses: Salons, consulting firms, tutoring services, and any business that requires scheduled client interactions can benefit from its features.
- HR Departments: Human resources teams can use it for scheduling interviews, performance reviews, and other HR-related appointments.
Overall Recommendation
Zoho Bookings is a reliable and performance-enhancing tool that can significantly streamline your appointment scheduling process. Here are some key points to consider:
- Efficiency and Time Management: It automates many tasks, such as reminders and calendar synchronization, allowing you and your team to focus on more critical tasks.
- Customer Satisfaction: The intuitive booking process and automated reminders enhance the client experience, leading to higher customer satisfaction and reduced no-shows.
- Revenue Increase: By making the booking process simpler and more convenient, Zoho Bookings can help you gain more clients and manage your schedule more effectively, leading to increased revenue.
While some users have noted that the system can be a bit complex to set up, the benefits and continuous improvements make it a worthwhile investment for businesses that need efficient appointment scheduling.
In summary, Zoho Bookings is an excellent choice for any business looking to streamline their appointment scheduling, reduce administrative burdens, and enhance customer satisfaction. Its integration capabilities, AI-driven features, and user-friendly interface make it a valuable tool in the productivity and appointment scheduling space.