
RealtyBackOffice - Detailed Review
Real Estate Tools

RealtyBackOffice - Product Overview
Primary Function
RealtyBackOffice is intended to manage transactions, agent activities, commissions, and back-office operations for real estate brokerages. It provides a unified platform to handle these tasks efficiently, ensuring compliance and timely completion of documents.Target Audience
The software is targeted at real estate brokerages of all sizes, including small independent firms, mid-sized businesses, and large national franchises. It is also suitable for freelancers, brokers, teams, and transaction coordinators (TCs).Key Features
Transaction Management
RealtyBackOffice includes tools for managing real estate transactions from start to finish. This includes workflow templates, transaction financials, broker review, contacts, automated paid-at-closing and commission letters, and activity tracking.Brokerage Management
The software offers features such as custom templates, commission plans, unlimited offices, office announcements, sales reports, agent task tracking, and white-label options.Agent Management
It provides workflow templates, agent permissions, agent activity tracking, recruitment tracking, agent documents, and agent production reports to manage agent performance and activities.E-Sign and Forms Library
RealtyBackOffice includes a forms library, audit log, online signing capabilities, and the ability to assign signing orders and forms to transactions. However, the e-signature functionality is noted to be somewhat limited.Real Estate CRM
The software features a CRM module that allows assigning leads to agents, action plan templates, pipelines and stages, opportunities for transaction conversions, and telephony and SMS integration. Although, some users have noted that the CRM module is very basic and lacks key functionalities.Integrations
RealtyBackOffice integrates with various tools such as G-Suite, Zapier, Mailchimp, QuickBooks Online, and Wave accounting, enhancing its usability and compatibility with existing workflows.Support and Training
The software offers comprehensive support options, including a knowledge base with videos, monthly online training webinars, and the ability to schedule consultations with support specialists. Users can also contact support via phone, email, or support tickets. Overall, RealtyBackOffice is a versatile and user-friendly solution that helps real estate brokerages streamline their operations, manage transactions efficiently, and maintain compliance with regulatory requirements.
RealtyBackOffice - User Interface and Experience
User Interface
The user interface of RealtyBackOffice is designed to be intuitive and user-friendly, making it accessible for real estate brokers, agents, and teams of all levels.Ease of Use
Users have consistently reported that the software is very easy to use. Agents find the interface straightforward, which helps in managing their daily tasks efficiently. The system is cloud-based and accessible from any device with an internet connection, allowing users to manage their transactions and documents on the go. This mobility ensures that users can stay updated and manage their work seamlessly across different devices.User Experience
The overall user experience is enhanced by several key features:Workflow Templates
RealtyBackOffice allows users to set up workflow templates based on transaction types and agent roles, ensuring that agents follow consistent protocols and reducing errors.E-Signature Feature
The integrated e-signature software is a significant advantage, as it is included in the pricing without any extra cost. This feature facilitates the signing process and is accessible on both computers and mobile devices.Customization
The software allows for customization of the look and feel with company colors and logos, making it feel more personalized and aligned with the brokerage’s brand.Responsive Customer Support
Users have praised the responsive customer support, which is crucial for resolving any issues quickly and ensuring a smooth user experience.Document and Transaction Management
The document management system is secure and efficient, allowing users to upload, store, and share documents with customizable access levels to ensure compliance. The system also includes automated backups and secure encryption (SSL and AES-256 bit) to protect all documents and data.Integrations
RealtyBackOffice integrates with various popular tools such as Google Apps, QuickBooks Online, Mailchimp, and more, which enhances the user experience by providing a seamless workflow across different systems.Limitations
While the software is generally well-received for its ease of use and comprehensive features, some users have noted a few limitations, such as the basic nature of the CRM module and some minor inconveniences with document viewing. However, these do not significantly detract from the overall positive user experience.
RealtyBackOffice - Key Features and Functionality
RealtyBackOffice Overview
RealtyBackOffice is a comprehensive real estate back-office software that offers a wide range of features to manage and streamline various aspects of a real estate brokerage. Here are the main features and how they work:Transaction Management
This feature allows users to manage transactions from start to finish. It includes workflow templates, transaction financials, broker review, and automated paid-at-closing and commission letters. Users can track activities, assign tasks, and manage deadlines in real time. This ensures that all transactions are handled efficiently and consistently, reducing errors and potential risks.Brokerage Management
RealtyBackOffice provides tools for managing the brokerage as a whole. This includes custom templates, commission plans, unlimited offices, office announcements, sales reports, and agent task tracking. The software also offers white-label capabilities, allowing brokerages to customize the look and feel with their company colors and logo. This helps in maintaining a professional and consistent brand image.Agent Management
The agent management feature includes workflow templates, agent permissions, agent activity tracking, recruitment tracking, and agent documents. It also generates agent production reports, helping brokers to monitor and manage agent performance effectively. This feature ensures that agents are on track with their tasks and that their activities are aligned with brokerage goals.E-Sign and Forms Library
RealtyBackOffice comes with a built-in e-signature tool that is fully integrated and included in the pricing, eliminating the need for third-party software. The forms library allows users to assign signing orders, assign forms to transactions, and maintain an audit log. This streamlines the document signing process and ensures compliance with regulatory requirements.Real Estate CRM
The CRM feature enables users to assign leads to agents, use action plan templates, and manage pipelines and stages. It also includes opportunities for transaction conversions, telephony, and SMS integration. This helps in managing client relationships and converting leads into transactions efficiently.Commission Tracking & Forecasting
RealtyBackOffice includes a commission tracking system that calculates commission splits and generates reports for agents and brokers. This feature provides clear visibility into commission earnings and helps in forecasting future revenue. It ensures that commission payments are accurate and timely.Integrations
The software integrates with various popular tools such as Google Apps, QuickBooks Online, Mailchimp, Dropbox, and several CRM systems like Kunversion, Insightly, and Contactually. These integrations enhance the functionality of RealtyBackOffice by allowing seamless data exchange and workflow automation.Security and Compliance
RealtyBackOffice prioritizes security with multiple backups of documents in the cloud, Secure Sockets Layer (SSL) encryption, and AES-256 bit encryption. The software ensures that all documents and data are protected and compliant with regulatory standards. It also reduces legal liability by ensuring that agents follow consistent processes and protocols, notifying brokers of important document uploads and completions.AI Integration
While the provided sources do not specifically mention the integration of AI within RealtyBackOffice, the features described are designed to automate and streamline processes, which can be seen as precursors to more advanced AI-driven functionalities. However, as of the current information, there is no explicit mention of AI integration in the product.Conclusion
In summary, RealtyBackOffice is a comprehensive tool that helps real estate brokerages manage transactions, agents, and back-office operations efficiently. Its features are designed to reduce errors, enhance compliance, and improve overall productivity, though it does not currently include explicit AI-driven functionalities.
RealtyBackOffice - Performance and Accuracy
Performance of RealtyBackOffice
RealtyBackOffice is a comprehensive real estate software that streamlines various aspects of brokerage operations, enhancing overall performance in several key areas:Transaction Management
The software offers a robust transaction management system, complete with workflow templates, transaction financials, and automated paid-at-closing and commission letters. This helps in maintaining a paperless and efficient brokerage.Automation and Efficiency
RealtyBackOffice automates many repetitive tasks, such as expense tracking, commission tracking, and financial reporting, which significantly improves efficiency and reduces manual effort.Integration and Compatibility
The software integrates seamlessly with various tools like Google Apps, QuickBooks Online, Mailchimp, and Wave accounting, ensuring that all necessary systems work together smoothly.Accessibility
Being cloud-based and accessible from any device with an internet connection, RealtyBackOffice provides 24/7 access, making it highly convenient for brokers and agents.Accuracy
In terms of accuracy, RealtyBackOffice has several features that help maintain high standards:Compliance Tracking
The software ensures that all transactions and documents are managed in compliance with regulatory requirements. It notifies users when important documents are completed or uploaded, allowing for immediate review and ensuring that tasks are in compliance.Document Storage and Backup
Every document uploaded is backed up in the cloud at least three times in multiple locations, and the system uses Secure Sockets Layer (SSL) and AES-256 bit encryption to protect data, ensuring accuracy and security of documents.Automated Reminders and Notifications
Automated reminders and notifications help agents stay on track and complete tasks accurately and on time.Limitations and Areas for Improvement
While RealtyBackOffice offers a wide range of beneficial features, there are some limitations and areas that could be improved:E-Signature Functionality
Users have reported that the e-signature functionality is limited, which can be a drawback for some brokerages.CRM Module
The CRM feature is described as very basic and lacks key functionalities such as commission disbursements and the ability for agents to track their commissions or transactions.Form Creation
Creating new forms can be challenging, which might hinder the customization needs of some users.Document Viewing
There are some minor inconveniences, such as the inability to view non-PDF forms directly from the site without downloading them first.User Feedback
User reviews indicate that while the software is very user-friendly and has excellent customer support, there are areas where it falls short. For example, some users find the CRM module lacking in key functionalities, and there are limitations in document management and e-signature capabilities. In summary, RealtyBackOffice performs well in automating and streamlining real estate brokerage operations, ensuring compliance and security. However, it has some limitations, particularly in its CRM and e-signature features, which could be areas for future improvement.
RealtyBackOffice - Pricing and Plans
RealtyBackOffice Pricing Model
RealtyBackOffice offers a structured and scalable pricing model tailored to the needs of real estate brokerages of various sizes. Here is an outline of their pricing structure and the key features associated with each plan:
Pricing Tiers
- 1 Active Agent: $15 per month. This plan is suitable for a single active agent and charges $15 per month for that agent.
- Up to 10 Agents: $80 per month. This plan covers up to 10 active agents and is more cost-effective than the single-agent plan once you have more than one agent.
- Up to 25 Agents: $150 per month. This tier becomes more economical when you have 21 or more active agents.
- Up to 40 Agents: $200 per month. This plan is for brokerages with up to 40 active agents.
- Up to 80 Agents: $320 per month. Suitable for larger brokerages with up to 80 active agents.
- Up to 150 Agents: $450 per month. The highest tier, designed for large-scale brokerages with up to 150 active agents.
Key Features Across Plans
While the pricing varies based on the number of agents, many features are consistent across all plans:
- Transaction Management: Includes workflow templates, transaction financials, broker review, and automated paid at closing and commission letters.
- Brokerage Management: Features such as custom templates, commission plans, unlimited offices, office announcements, sales reports, and agent task tracking.
- Agent Management: Tools for workflow templates, agent permissions, agent activity tracking, recruitment tracking, and agent production reports.
- Document Management: Secure document upload, storage, and sharing with customizable access levels.
- Compliance Tracking: Monitors deadlines to ensure all documents are completed on time.
- E-Sign and Forms Library: Includes a forms library, audit log, online signing, and the ability to assign signing orders and forms to transactions.
- CRM: Features like lead assignment to agents, action plan templates, pipelines and stages, and telephony and SMS integration.
Additional Notes
- No Set-Up Fees or Contracts: RealtyBackOffice does not charge set-up fees, and subscriptions are on a month-to-month basis, allowing flexibility.
- Free Trial: A free trial is available for users to test the software before committing to a plan.
- No Free Version: There is no free version of the software; however, the pricing starts at a relatively low $15 per month for a single agent.
This structure ensures that as your brokerage grows, the cost per agent decreases, making it a scalable solution for real estate businesses of all sizes.

RealtyBackOffice - Integration and Compatibility
RealtyBackOffice Overview
RealtyBackOffice is designed to be highly integrative and compatible across various platforms and devices, making it a versatile tool for real estate brokerages.Integrations
RealtyBackOffice integrates seamlessly with a wide range of popular tools and services, including:Key Integrations
- Google Apps: Enhancing productivity and collaboration.
- QuickBooks Online: For streamlined financial management.
- Mailchimp: To manage email marketing campaigns.
- Dropbox: For secure document storage and sharing.
- Insightly CRM, Contactually CRM, and Kunversion CRM: To manage client relationships and transactions effectively.
- Wave Accounting Software: For comprehensive accounting needs.
- Zapier: To connect with other apps and automate workflows.
Compatibility Across Devices
The software is fully cloud-based, making it accessible from any device with an internet connection. This includes:Supported Devices
- Windows, Mac, and Mobile Devices: RealtyBackOffice is compatible with all modern browsers and devices, ensuring you can manage your brokerage from anywhere, at any time.
Customization and Branding
You can fully customize the look and feel of RealtyBackOffice with your company colors and logo, which helps in maintaining your brand identity. This customization is available for both national franchises and independent brokers.Security and Accessibility
The platform ensures high security standards, using Secure Sockets Layer (SSL) and AES-256 bit encryption. Additionally, every document is backed up multiple times in different locations, providing assurance that your data is safe and accessible 24/7.CRM and Transaction Management
RealtyBackOffice’s CRM module allows for seamless integration with transaction management, enabling agents to convert opportunities into transactions with ease. The system also includes features like action plan templates, pipeline and stage management, and telephony and SMS integrations (soon to be available).Conclusion
Overall, RealtyBackOffice is engineered to work seamlessly with various tools and across different devices, ensuring a smooth and efficient operation for real estate brokerages.
RealtyBackOffice - Customer Support and Resources
RealtyBackOffice Customer Support
RealtyBackOffice offers a comprehensive array of customer support options and additional resources to ensure users can effectively utilize their real estate management platform.Training and Support
RealtyBackOffice provides several training avenues to help users get familiar with the platform. You can access the Training & Support section on the dashboard, where you’ll find Knowledge Base Videos divided into sections for the Admin App and Agent App. These videos guide you through setting up settings and using various features. In addition to video tutorials, RealtyBackOffice hosts monthly online training webinars for both admins and agents. You can sign up for these live training sessions through the Live Training option within the Training & Support section. For more personalized support, you can schedule a 15-minute consultation with a specialist from the RealtyBackOffice Support Department via Zoom. This is particularly useful if you have specific questions or need hands-on guidance.Contact and Support Tickets
If you encounter any issues or have questions, you can contact RealtyBackOffice directly through their Contact Us option. Here, you can find the support phone number and email address, or submit a support ticket for assistance.Additional Resources
Company Forms Library
This module allows admins to upload and manage company forms, which agents can then access, fill out, and prepare for electronic signatures. There are video tutorials available to explain this process in detail.Automated Transaction Tasks Templates
RealtyBackOffice provides default task templates that can be customized to automate transaction management. There are videos and guides on how to create and manage these templates.CRM and Action Plans
The platform includes a CRM system with custom action plan templates that help agents manage leads and follow-up tasks. This is supported by video tutorials and live training sessions.Notifications and Updates
The platform includes several icons next to the Training & Support button that provide additional functionality:- A bell icon shows the latest news and updates, including upcoming training sessions.
- A lightbulb icon allows you to submit feature requests.
- A square icon lets admins switch between their admin and agent accounts.
- An incomplete square icon enables full-screen view.
Customer Support Availability
RealtyBackOffice offers 24-hour customer support, ensuring that help is available whenever you need it. You can reach out via phone at (305) 517-3836 or email at support@realtybackoffice.com. By providing these extensive support options and resources, RealtyBackOffice aims to ensure that users can efficiently manage their real estate businesses and make the most out of the platform’s features.
RealtyBackOffice - Pros and Cons
Pros of RealtyBackOffice
RealtyBackOffice offers several significant advantages for real estate brokerages, agents, and transaction coordinators:User-Friendly Interface
The software is highly praised for its intuitive and easy-to-use interface, making it accessible even for those who are not tech-savvy.Scalable Pricing
RealtyBackOffice provides scalable pricing plans, making it affordable for both single users and larger organizations.Comprehensive Features
It includes a wide range of features such as transaction management, brokerage management, agent management, commission tracking, and a forms library. This encompasses tools for document management, compliance tracking, task management, and lead management.E-Signature and Forms Library
The software allows for electronic signatures and has a forms library, which streamlines the signing process and document management. Although the e-signature functionality has some limitations, it is still a valuable feature.Integration Capabilities
RealtyBackOffice integrates with various tools like G-Suite, Zapier, Mailchimp, QuickBooks Online, and Wave accounting, enhancing its functionality and compatibility.Unlimited Storage
Users have unlimited storage for documents and transactions, which is particularly beneficial for managing large volumes of data.Responsive Customer Support
Users have reported responsive and helpful customer support, which is crucial for resolving issues quickly.Compliance and Risk Management
The software provides complete visibility of transactions, workflow templates, and notifications for important document uploads, helping to ensure compliance and reduce potential risks.Cons of RealtyBackOffice
Despite its many advantages, RealtyBackOffice also has some drawbacks:Limited E-Signature Functionality
The e-signature feature, while useful, has limitations that may not fully meet the needs of all users.Basic CRM Module
The CRM feature is described as very basic and lacks key functionalities such as commission disbursements and the ability for agents to track their commissions or transactions.Challenges in New Forms Creation
Creating new forms within the system can be challenging, which may hinder some users’ efficiency.Document Viewing Limitations
Some users have noted that only PDF forms can be viewed directly from the site, while other forms need to be downloaded and opened separately. Overall, RealtyBackOffice is a versatile and user-friendly tool that can significantly streamline real estate back-office operations, although it may require some adjustments to fully meet all the specific needs of a brokerage.
RealtyBackOffice - Comparison with Competitors
When Comparing RealtyBackOffice with Other AI-Driven Real Estate Tools
Transaction Management and Automation
RealtyBackOffice is renowned for its comprehensive transaction management system, which includes e-signing, agent management, and commission tracking. It automates many processes, ensuring a paperless and efficient real estate brokerage. This is similar to what other back-office software offers, but RealtyBackOffice stands out with its all-inclusive pricing, meaning there are no extra costs for features like e-signing.Integrations and Compatibility
RealtyBackOffice integrates seamlessly with various popular tools such as Google Apps, Quickbooks Online, Mailchimp, and Dropbox, among others. This wide range of integrations makes it highly versatile and compatible with existing workflows. While other platforms may also offer integrations, RealtyBackOffice’s extensive list and ease of use are notable.Security and Storage
RealtyBackOffice emphasizes security with Secure Sockets Layer (SSL) and AES-256 bit encryption, ensuring all data is protected. It also offers unlimited storage and multiple cloud backups, which is a significant advantage for brokerages dealing with large volumes of documents.Training and Support
The platform provides monthly live training events and step-by-step video tutorials, which is beneficial for onboarding new agents and staff. This level of support is not always standard in other real estate back-office software.Alternatives and Comparisons
HouseCanary
HouseCanary focuses more on advanced analytics and market forecasting rather than transaction management. It is more suited for investors, lenders, and large-scale property managers who need detailed valuations and market trends. While it offers customizable reports and portfolio analyses, it does not handle the day-to-day operational tasks that RealtyBackOffice does.RealScout
RealScout is centered around enhancing the collaboration between agents and clients through sophisticated property matching and client behavior analysis. It is more geared towards real estate agencies looking to improve client relationships rather than managing the back-office operations.Surface AI
Surface AI is specifically designed for the multifamily housing sector, focusing on workflow optimization and resident care. It integrates with existing systems to streamline processes but does not cover the broad range of back-office functions that RealtyBackOffice does.Buildout
Buildout, with its AI assistant AL, is more focused on commercial real estate software, helping brokers create detailed property descriptions and interact with research map data. While it has some overlapping features, it is not a direct alternative for the comprehensive back-office management offered by RealtyBackOffice.Unique Features of RealtyBackOffice
All-Inclusive Pricing
Unlike many other platforms, RealtyBackOffice does not charge extra for features like e-signing, making it a cost-effective solution.Extensive Integrations
The wide range of integrations with popular tools makes it highly adaptable to various workflows.Comprehensive Security
The emphasis on security with multiple backups and encryption ensures data safety.Unlimited Storage
This feature is particularly beneficial for brokerages handling large volumes of documents. In summary, while other platforms like HouseCanary, RealScout, and Surface AI offer specialized AI-driven solutions, RealtyBackOffice stands out for its comprehensive back-office management, extensive integrations, and strong focus on security and support. If you are looking for a tool to manage the operational aspects of your real estate brokerage efficiently, RealtyBackOffice is a strong contender.
RealtyBackOffice - Frequently Asked Questions
Frequently Asked Questions about RealtyBackOffice
Can RealtyBackOffice transfer my data from another Transaction Management System (TMS)?
Yes, RealtyBackOffice can transfer your data from another TMS. You simply need to provide a CSV file containing all your transactions data, and they will migrate your data absolutely free.
Does RealtyBackOffice offer training for its users?
Yes, RealtyBackOffice offers training. They host live training events almost every week to help train your agents and staff.
Is there a storage limit for documents and transactions in RealtyBackOffice?
No, there is no storage limit for documents and transactions as long as you have an active RealtyBackOffice account.
How does RealtyBackOffice reduce my legal liability as a brokerage?
RealtyBackOffice reduces your legal liability by providing complete visibility of all transactions. You can set workflow templates based on transaction type and agent role, and the system notifies you when important documents are completed or uploaded. This ensures that all agents follow the same protocol, reducing errors and potential risks.
Is there an extra cost for the e-signature feature in RealtyBackOffice?
No, the e-signature feature is integrated and included in the pricing, just like every other feature offered by RealtyBackOffice.
What are the pricing plans for RealtyBackOffice?
RealtyBackOffice offers several pricing plans based on the number of active agents:
- 1 active agent: $15/month
- Up to 10 agents: $80/month
- Up to 25 agents: $150/month
- Up to 40 agents: $200/month
- Up to 80 agents: $320/month
- Up to 150 agents: $450/month
There are no set-up fees or contracts, and the subscription plans are on a month-to-month basis.
How do I manage agent profiles and billing if an agent leaves or joins my brokerage?
If an agent leaves your brokerage, you need to make their profile inactive in the system so the seat becomes available. When you hire and add a new agent, the new agent will replace the seat of the agent that left, and your bill will remain the same. For any adjustments or downgrades, RealtyBackOffice performs account reviews once a year upon the client’s request.
Does RealtyBackOffice offer any support options?
Yes, RealtyBackOffice offers several support options, including chat support. You can also email them at support@realtybackoffice.com or call them at (305) 517-3836 for any questions or issues.
Can I customize workflows in RealtyBackOffice?
Yes, RealtyBackOffice allows you to customize workflows. This feature helps you tailor the system to fit your specific business needs and ensure that all transactions and tasks are managed efficiently.
Is RealtyBackOffice accessible on mobile devices?
Yes, RealtyBackOffice is accessible on mobile devices, providing you with 24/7 access from anywhere.
Does RealtyBackOffice integrate with other systems like MLS?
Yes, RealtyBackOffice integrates with MLS (Multiple Listing Service) along with other systems such as email, calendar, and more, ensuring seamless operation and efficiency.

RealtyBackOffice - Conclusion and Recommendation
Final Assessment of RealtyBackOffice
RealtyBackOffice is a comprehensive, cloud-based real estate software that is well-suited for managing various aspects of real estate brokerage operations. Here’s a detailed assessment of its benefits, features, and who would benefit most from using it.Key Features and Benefits
- Transaction Management: RealtyBackOffice offers robust transaction management tools, including workflow templates, transaction financials, and automated reminders. This helps in streamlining the transaction process and ensuring compliance.
- E-Signing and Forms Library: The software includes an integrated e-signature feature and a forms library, which simplifies document signing and management. This feature is included in the pricing without any extra cost.
- Brokerage and Agent Management: It provides tools for managing commissions, agent permissions, and recruitment tracking. This helps brokers in overseeing agent activities and ensuring consistent processes.
- CRM and Lead Management: The CRM module allows for creating pipelines, stages, and action plans, helping agents to follow up with prospects effectively. However, some users have noted that the CRM feature is somewhat basic and lacks certain key functionalities.
- Integrations: RealtyBackOffice integrates with various tools such as Google Apps, QuickBooks Online, Mailchimp, and more, ensuring a seamless workflow.
- Security and Compliance: The software emphasizes security with SSL and AES-256 bit encryption, multiple backups, and customizable access levels to ensure compliance with regulations.
Who Would Benefit Most
RealtyBackOffice is particularly beneficial for:- Real Estate Brokerages: Whether small, medium, or large, brokerages can use this software to manage transactions, client relationships, and back-office operations efficiently.
- Real Estate Agents: Agents can benefit from the intuitive interface, e-signature capabilities, and the CRM features that help in managing leads and follow-ups.
- Teams and Transaction Coordinators (TCs): The software’s scalability and features like transaction tracking and commission management make it suitable for teams and TCs as well.
Pricing
The pricing of RealtyBackOffice is scalable based on the number of agents, making it affordable for both single users and larger organizations. The plans start at $15 per month for one active agent and increase based on the number of agents.User Experience and Support
Users have generally reported that the software is very user-friendly, with responsive customer support. However, some have noted limitations in the CRM module and minor inconveniences such as the visibility of non-PDF forms.Recommendation
RealtyBackOffice is a solid choice for real estate brokerages and agents looking to streamline their operations. Here are some key points to consider:- Pros: User-friendly interface, integrated e-signature feature, scalable pricing, and good customer support.
- Cons: The CRM module is somewhat basic, and there are minor issues with document visibility.