Product Overview of Aivo
Aivo is a pioneering technology company specializing in AI-powered conversational solutions designed to enhance customer engagement and streamline service automation. Founded in Argentina in 2012, Aivo has evolved into a global enterprise with operations in 22 countries, including North and South America, and Europe.
What Aivo Does
Aivo’s primary goal is to revolutionize how companies communicate with their customers by providing quick, personalized, and efficient customer service experiences. The platform aims to reduce the time customers spend on customer service, allowing them to focus on other activities they enjoy. Aivo achieves this through its suite of innovative products that integrate seamlessly with various digital channels.
Key Products and Features
AgentBot
AgentBot is a virtual conversational assistant powered by artificial intelligence. It enables companies to automate customer interactions across multiple digital channels, including web and mobile web chat, WhatsApp, Instagram, Facebook Messenger, mobile apps, and phone calls. AgentBot is designed to be no-code, making it accessible for any team to manage without technical training. It can also route conversations to live human agents if necessary, integrating with other providers like Zendesk or Genesys.
Voice
Voice is a virtual assistant designed for phone-based customer service. It leverages AI to provide automated support over telephone lines, ensuring consistent and efficient service.
Live
Live is an omnichannel chat solution that assists human customer service agents with AI. This feature enhances the capabilities of live agents by providing them with real-time support and resources, ensuring a more personalized and efficient customer service experience.
Help
Help is a centralized knowledge base and smart search engine that enhances the self-service experience for customers. It provides content-based knowledge loaded for AgentBot, allowing customers to find answers quickly and independently.
Key Features and Functionality
- AI-Powered Responses: Aivo’s platform uses AI to generate responses that understand the intent behind customers’ questions, providing accurate and personalized answers.
- Multi-Channel Support: Aivo supports a wide range of channels, including text and voice, ensuring a consistent customer service experience across different platforms.
- 24/7 Availability: The platform offers round-the-clock support, ensuring customers can get help whenever they need it.
- Customizable Chat Widgets and Branding: Companies can customize chat widgets and branding to align with their brand identity.
- Real-Time Analytics: Aivo provides real-time analytics to help businesses understand customer behavior, measure satisfaction, and identify areas for improvement.
- Automated Workflows and CRM Integration: The platform automates operational tasks and integrates with leading CRM and CX solutions such as Zendesk, Salesforce, and Genesys PureCloud.
- Multilingual Support: Aivo supports interactions in over 80 languages, catering to a global customer base.
- User Segmentation and Proactive Chat: Features like user segmentation and proactive chat enable businesses to engage with customers more effectively and personalize their interactions.
- Third-Party Integrations and Mobile App: Aivo integrates with various third-party applications and offers a mobile app, ensuring a seamless and connected customer service experience.
Pricing and Support
Aivo offers different pricing plans, starting at $99 per month for the Starter plan and $399 per month for the Advanced plan. A free trial is also available for users to test the platform. Customer support is provided via phone, and the platform supports both Android and iOS.
In summary, Aivo is a comprehensive AI-powered customer service solution that automates digital channels, provides personalized interactions, and integrates with various business systems to deliver a superior customer experience.