Alterra Overview
Alterra, developed by Alterra.ai, is a sophisticated suite of products and technologies designed to enhance customer service, sales, and internal operations through advanced Deep Learning-based Natural Language Processing (NLP) capabilities.
Key Products and Solutions
Alterra Answers
Alterra Answers is a core product that leverages AI to answer customer questions about a company and its products. Here are its key features:
- Natural Language Understanding: It allows customers to ask questions using natural language, and the system searches by meaning rather than just keywords.
- Deep Learning: The artificial neural network learns from conversations between humans, eliminating the need for rules-based coding. This results in up to 90% precision, making it one of the most accurate solutions in the industry.
- Integration and Escalation: Alterra Answers can be integrated with chat apps, contact center solutions, and CRMs. It can escalate complex cases to human agents and efficiently route them to the right personnel.
- Omni-Channel Support: It provides instant answers across various channels, including website chats, messengers, email, SMS, and apps.
NLP Engine
The Alterra NLP Engine is the backbone of Alterra’s technology, powering conversational chatbots, intelligent agents, and natural language search.
- Semantic Classification: It converts natural language questions and commands into a canonical form that computers can understand, using the phrase2vec sequence embedding algorithm. This is more accurate and 1,000 times faster than typical Recurrent Neural Networks (RNNs).
- Intent Classifier: The engine includes an intent classifier (paraphrase detector) that reduces semantically equivalent questions to a single canonical form, ensuring accurate responses.
FAQ Automation
Alterra’s FAQ API automates the process of converting static FAQs into interactive Q&A systems.
- Natural-Language Search: Users can ask questions in their own words, and the system searches by meaning rather than keywords. This is more accurate than traditional FAQ search solutions.
- Training and Customization: Humans can train the neural network to improve its accuracy. The FAQ Editor allows for creating, importing, and editing FAQ files online, with the option to label the training set for better machine learning quality.
Additional Functionality
Sales and Customer Support
Alterra’s solutions are designed to convert more website visitors into leads by providing instant answers to buyers. It also automates routine customer support tickets, freeing up the team to focus on more complex issues.
Internal Q&A
The platform can automate internal IT support by providing answers to staff questions on company policies and procedures, enhancing operational efficiency.
Integration Capabilities
Alterra’s products can be seamlessly integrated with various systems, including live chat apps, customer support and contact center solutions, and CRMs. This ensures a cohesive and efficient workflow across different platforms.
Conclusion
In summary, Alterra.ai’s products, powered by advanced NLP and Deep Learning technologies, offer a comprehensive solution for enhancing customer service, sales, and internal operations by providing accurate, instant, and meaningful interactions.