Boost.ai is a cutting-edge conversational AI platform designed to empower enterprises in transforming their customer experience and internal support processes. Here’s a detailed overview of what the product does and its key features:
What Boost.ai Does
Boost.ai enables businesses to develop and deploy powerful, intelligent virtual agents that can handle a wide range of customer interactions and internal support tasks. The platform leverages advanced technologies such as Natural Language Processing (NLP), Machine Learning, and generative AI to facilitate efficient, automated, and human-like communication via text or speech.Key Features and Functionality
Enterprise-Ready
- Scalable and Secure: Boost.ai integrates seamlessly with existing enterprise ecosystems, ensuring scalability and security. This makes it suitable for regulated industries like banking, insurance, and telecommunications.
GenAI-Empowered
- Harnessing Generative AI: The platform utilizes generative AI to enhance creativity and control, allowing for more sophisticated and contextually relevant interactions.
Omnichannel Support
- Consistent Interactions: Boost.ai provides high-quality, consistent interactions across all customer touchpoints, including voice and chat channels. This ensures a unified customer experience regardless of the communication method.
24/7 Service
- Always On, Always Reliable: The virtual agents are designed to operate 24/7, ensuring continuous support that exceeds customer expectations.
Self-Service and Support
- Self-Service: Boost.ai increases self-service rates by enabling customers to resolve issues independently through intelligent virtual agents.
- Internal Support: The platform supports internal teams by automating routine tasks and providing instant responses, thereby increasing employee efficiency.
- Agent Assist: It also assists human agents by providing them with relevant information and context, enhancing their ability to handle complex queries.
AI-Powered CX Insights
- Automatic Review and Analysis: The recently introduced AI-powered CX Insights feature automates the review of every customer conversation, providing detailed, actionable insights. This includes AI Review, which evaluates conversations in-depth to ensure consistency and efficiency.
Analyze and Improve
- Data-Driven Insights: The platform offers tools to analyze customer interactions, helping enterprises identify areas for improvement and make data-driven changes to enhance the customer experience.
Integration and Customization
- Integration-Ready: Boost.ai is designed to integrate with various leading tech platforms, ensuring smooth operation alongside existing systems.
- Customizable: The platform allows for the customization of filter options, search fields, and product recommendations, enabling businesses to tailor the experience to their brand’s unique identity and vision.
Product Recommendations and Search
- While primarily focused on conversational AI, Boost.ai also offers features like product recommendations and advanced site search functionality, particularly through its Shopify app. This includes dynamic filter options, spell-check and typo tolerance, and the ability to promote specific items through search suggestions.
Benefits
- Increased Efficiency: Boost.ai reduces the need to scale up staff by automating routine tasks and providing instant responses.
- Revenue Growth: It helps in increasing revenue through up/cross-selling opportunities.
- Customer Satisfaction: The platform enhances customer satisfaction by providing consistent, high-quality interactions and improving the overall customer journey.