Product Overview of Zoho SalesIQ
Zoho SalesIQ is a comprehensive customer engagement platform designed to help businesses efficiently engage with their website visitors and customers in real-time. This tool is integrated seamlessly with other Zoho applications, such as Zoho CRM, Zoho Campaigns, and Zoho Desk, to provide a holistic approach to customer interaction and conversion.
Key Features and Functionality
Real-Time Engagement
- Live Chat: Engage with website visitors in real-time, providing immediate support and information to help them make purchasing decisions. This feature enhances customer satisfaction and can increase sales.
Visitor Tracking and Analytics
- Visitor Tracking: Monitor the behavior of website visitors, including page views, location, and referral sources. This data helps in identifying patterns and personalizing the buyer journey to improve conversion rates.
Lead Management and Scoring
- Lead Scoring: Use custom scoring rules to identify which prospects are most likely to convert. This feature ensures that live agents focus on genuine prospects, optimizing their time and efforts.
Automation and Chatbots
- Zobot: Utilize Zoho’s low-code bot builder to execute custom actions and responses. Automate tasks such as collecting prospect data, syncing information to CRM, triggering targeted email campaigns, and initiating one-on-one chats with the right agents.
Multilingual Support
- Real-Time Translation: Facilitate conversations with international customers by translating chat messages in real-time. This feature supports over 28 languages, helping businesses engage with a global audience more effectively.
Integration and Syncing
- CRM Integration: Integrate Zoho SalesIQ with Zoho CRM to ensure two-way syncing of prospect data. This integration allows for easy access to lead and contact details, enabling targeted marketing and follow-up actions.
- Third-Party Integrations: Connect SalesIQ with various third-party applications, including CMS and e-commerce platforms like WordPress, Shopify, and more. This extends the functionality of SalesIQ across multiple platforms.
Reporting and Monitoring
- Scheduled Reports: Generate and schedule visitor reports to be delivered to your inbox. These reports include site traffic, visitor stats, chat metrics, and operator performance.
- Real-Time Reporting: Access detailed real-time statistics, such as the number of chats, average response time, and visitor stats, to monitor and optimize customer engagement.
Enhanced Customer Support
- Audio Calls and Screen Sharing: Offer built-in audio calling and screen sharing within the chat window to enhance customer support. This includes features like voice notes and file sharing to address complex customer queries.
Mobile and Multi-Channel Support
- Mobile SDK: Implement in-app chat support using Mobilisten, Zoho’s mobile SDK, available for Android, iOS, and React Native. This allows mobile app users to engage with your business seamlessly.
- Multi-Channel Support: Manage customer interactions across multiple channels, including Facebook Messenger, WhatsApp, and Instagram, from a single dashboard.
Customization and Branding
- Custom Widgets and Branding: Personalize the SalesIQ interface with your company’s logo and favicon. Use custom widgets to view and update customer data from within the agent chat screen.
Benefits
- Instant Setup: Set up and start using Zoho SalesIQ quickly by embedding the live chat code on your website and customizing it to suit your business process.
- Streamlined Engagement: Automate prospect engagement with bots and triggers, allowing you to fine-tune customer interactions and convert web prospects into loyal customers.
- Global Reach: Overcome language barriers and engage with international customers effectively, enhancing your global reputation and customer satisfaction.
Zoho SalesIQ is designed to be versatile, supporting various business types and functions, including startups, e-commerce, financial services, travel, real estate, education, restaurants, and manufacturing. With its robust features and integrations, SalesIQ helps businesses enhance their customer engagement, improve conversion rates, and provide a superior customer experience.