Overview of Glean
Glean is a comprehensive Work AI platform designed to revolutionize how enterprises manage, search, and utilize their data through advanced artificial intelligence. Here’s an overview of what Glean does and its key features:
Centralized AI Platform
Glean serves as a single, centralized platform that connects, secures, indexes, and understands all of a company’s data. This integration enables the generation of highly personalized and permissions-aware answers, grounded in the company’s unique enterprise knowledge graph.
Advanced Search Capabilities
Glean features a state-of-the-art search system powered by deep learning-based Large Language Models (LLMs). This vector search technology provides semantic understanding for natural language queries, ensuring that results are contextually relevant. The platform continuously trains on the company’s unique language and context to improve search relevance without the need for manual fine-tuning.
Personalization and Permissions
Results from Glean are highly personalized, taking into account the user’s identity, their current work context, and their interactions within the company. The platform respects and enforces the existing permissions set in the company’s data sources, ensuring that users only see data they are authorized to access.
Generative AI and Automation
Glean leverages generative AI to automate complex, multi-step workflows. It allows users to build custom generative AI agents, assistants, and chatbots that can proactively engage in everyday work tasks. These include automating FAQs, handling IT requests, generating domain-specific content, and performing tasks like writing emails or creating spreadsheets.
Custom Actions and Integrations
With Glean Apps and Actions, users can create no-code custom generative AI experiences. The platform offers “Read,” “Write,” and “Build” actions that allow integration with various external applications such as calendars, code repositories, and customer service portals. These actions can retrieve information from multiple sources, add information to company systems, and automate tasks across different applications.
Extensive Connectivity
Glean comes with over 100 app connectors, enabling search across all the company’s apps and ensuring that the platform can find exactly what users need. This extensive connectivity supports personalized and permissions-enforced enterprise search.
Security and Transparency
Glean ensures that all answers and actions are secure, private, and fully referenceable to source documentation. The platform follows a human-in-the-loop design, requiring explicit user approval before any actions are performed, and maintains transparency in its operations.
Ease of Implementation
Getting started with Glean is straightforward. The initial setup involves connecting Glean to the company’s existing apps, a process that can take as little as an hour. After the initial setup, Glean indexes the company’s data, typically within a few days, and then begins delivering highly relevant and personalized results without any manual fine-tuning or maintenance.
Conclusion
In summary, Glean is a powerful Work AI platform that enhances enterprise productivity by providing advanced search capabilities, personalized results, generative AI automation, and extensive integration with various applications, all while ensuring security, transparency, and ease of use.