Product Overview of Aivo
Aivo is a leading provider of AI-powered conversational solutions designed to enhance customer engagement and streamline service automation. Founded in Argentina in 2012, Aivo has evolved into a global company with operations in 22 countries, including North and South America, and Europe.
What Aivo Does
Aivo specializes in offering customer service solutions with artificial intelligence, aimed at revolutionizing how companies communicate with their customers. The platform focuses on providing quick, personalized, and efficient customer service experiences across various digital channels. Aivo’s solutions are designed to reduce the time customers spend on customer service, allowing them to manage their time more effectively and enjoy a better overall experience.
Key Features and Functionality
Products
Aivo offers a suite of products tailored to automate and enhance customer service:
- AgentBot: A virtual conversational assistant powered by artificial intelligence. AgentBot allows companies to create conversational journeys and automate interactions on multiple digital channels, including web and mobile web chat, WhatsApp, Instagram, Facebook Messenger, mobile apps, and phone calls. It is a no-code platform, making it accessible to any team without the need for technical training.
- Voice: A virtual assistant for phone-based customer service, also powered by artificial intelligence. This solution automates customer service over telephone lines.
- Live: An omnichannel chat solution that empowers customer service agents with AI-assisted human attention. This feature ensures seamless transitions between automated and live human interactions.
- Help: A centralized knowledge base and smart search engine that enhances the self-service experience for customers. This tool is integrated with AgentBot to provide comprehensive support.
Key Features
- AI-Powered Responses: Aivo’s platform uses advanced AI to provide accurate and personalized responses to customer queries.
- Multi-Channel Support: Aivo supports a wide range of channels, including text and voice, ensuring a consistent customer service experience across different platforms.
- 24/7 Availability: The platform offers round-the-clock support, ensuring customers can get help whenever they need it.
- Customizable Chat Widgets and Branding: Companies can customize chat widgets and branding to align with their brand identity.
- Real-Time Analytics and Feedback Collection: Aivo provides real-time analytics, session data, and feedback collection tools to help companies evaluate and improve their customer service strategies.
- Automated Workflows and CRM Integration: The platform integrates with leading CRM and CX solutions such as Zendesk, Salesforce, and Genesys PureCloud, allowing for automated workflows and seamless data exchange.
- Multilingual Support: Aivo supports interactions in multiple languages, including Spanish, English, Portuguese, and German, among others.
- User Segmentation and Proactive Chat: Features like user segmentation and proactive chat enable companies to target specific customer groups and initiate interactions proactively.
- Third-Party Integrations and Mobile App: Aivo integrates with various third-party applications and offers a mobile app, ensuring a comprehensive and connected customer service ecosystem.
Pricing and Support
Aivo offers different pricing plans, starting at $99 per month for the Starter plan and $399 per month for the Advanced plan. A free trial is also available for users to test the platform before committing to a plan.
Customer support is available via phone, and the platform supports a variety of businesses, from startups to enterprises.
In summary, Aivo’s AI-powered conversational solutions are designed to deliver personalized, efficient, and omnichannel customer service experiences, making it a robust tool for companies looking to enhance their customer engagement and service automation.