Product Overview of Collect.chat
Collect.chat is a no-code, automated chatbot platform designed to enhance user engagement, lead generation, and data collection on websites. Here’s a detailed look at what the product does and its key features.
What Collect.chat Does
Collect.chat allows users to create and deploy automated chatbots on their websites without requiring any coding knowledge. These chatbots are designed to interact with visitors, gather information, and perform various tasks such as lead generation, customer engagement, feedback collection, and user onboarding. The platform aims to replace traditional contact forms with a more engaging and conversational interface, thereby increasing user interaction and conversions.
Key Features
Drag and Drop Chat Builder
Collect.chat features a user-friendly drag and drop interface that makes it easy to build and customize chatbots. Users can select avatars, colors, widget buttons, and templates, and adjust the widget position with simple drag-and-drop functionality.
Automated Conversations
The chatbots run on autopilot, using canned responses that are pre-scripted by the user. There is no AI or natural language processing (NLP) involved, but the platform allows for conditional responses based on user inputs through the “Logical Jump” feature.
Customization and Branding
Users can customize the chat widgets to match their brand, including options for uploading custom avatars, choosing colors, and setting welcome messages. The Standard, Plus, and Unlimited plans also allow for removing Collect.chat branding and using custom domains.
Integrations
Collect.chat integrates with a variety of popular apps and services such as Zapier, Integromat, Google Calendar, Google Sheets, Google Analytics, Facebook Pixel, and more. This enables seamless automation of workflows and data tracking.
Analytics and Reporting
The platform provides detailed analytics and insights into user responses, allowing users to track and analyze data from their chatbots. This includes integration with Google Analytics and other external analytics tools.
Notification and Follow-Up
Collect.chat sends instant email notifications for user responses, and users can set up conditional email notifications for different scenarios. This helps in monitoring and following up on leads and customer interactions.
Multi-Language Support
Users can create chatbots in multiple languages, making it suitable for businesses that cater to a diverse audience. This feature is particularly useful for businesses with international reach.
Team Collaboration
The Plus and Unlimited plans offer team collaboration features, allowing multiple team members to work together in a shared workspace to create and manage chatbots.
Appointment Booking and File Upload
The chatbots can be configured to perform various tasks such as appointment booking, file upload, phone number collection, and redirecting users to other platforms like WhatsApp or social media channels.
Plans and Pricing
Collect.chat offers several pricing plans tailored to different business needs:
- Lite Plan: Suitable for small businesses with light traffic.
- Standard Plan: $49/month (or $35/month billed annually), ideal for small to medium businesses with busy web traffic.
- Plus Plan: $99/month (or $69/month billed annually), designed for medium to large businesses with heavy online traffic.
- Unlimited Plan: $299/month, offering all features with no restrictions on the number of responses.
Conclusion
Collect.chat is a powerful tool for businesses looking to enhance their website’s user engagement and data collection capabilities. With its easy-to-use drag and drop builder, extensive customization options, and robust integration capabilities, Collect.chat provides a comprehensive solution for automating conversations and improving customer interactions.