Product Overview of HealthJoy
HealthJoy is a sophisticated healthcare navigation and benefits management platform designed to simplify the healthcare and benefits experience for employees, employers, and benefits consultants. Established in 2014, HealthJoy aims to remove the complexity from being healthy and well by leveraging cutting-edge technology.
What HealthJoy Does
HealthJoy connects members with the right benefits at the right moment, helping employers contain costs and improve benefits utilization. The platform guides employees to affordable, high-quality care, resulting in healthier employees and a healthier bottom line for the organization. HealthJoy supports over 1,500 U.S. employers, managing benefits for more than a million members and dependents.
Key Features and Functionality
Comprehensive Benefits Access
HealthJoy provides a single source of information for all employee benefits, including in-network providers, insurance cards, plan recommendations, and pharmacy savings. Employees can access their entire benefits package in one place, regardless of the number of different vendors involved.
AI-Powered Virtual Assistant
The platform features an artificial intelligence-powered virtual assistant named JOY, which guides employees through the app and services. JOY works in conjunction with live healthcare concierges to deliver exceptional service, personalize outreach, and remind employees about available programs to maintain their health.
Real-Time Dashboard and Reporting
Employers have access to a real-time dashboard that displays key performance metrics, including activation rates, telemedicine usage, and program savings. This dashboard also includes troubleshooting resources and employee education materials, enabling employers to stay informed and make data-driven decisions.
Personalized Care Navigation
HealthJoy offers personalized care navigation, adapting to each employee’s specific wants and needs. The platform suggests high-quality and affordable care options based on individual health and wellbeing goals, leading to a 2-3x increase in point solution utilization and improved employee wellbeing.
Cost Containment
HealthJoy takes a proactive approach to cost containment by identifying employees at risk of becoming high-cost claimants and suggesting relevant care programs to mitigate long-term spend. This approach has resulted in a 21% lower spend for high-cost claimants.
Year-Round Engagement
The platform includes year-round engagement campaigns that are personalized to educate members on their benefits and keep them healthy. Employers can customize outreach using the Broadcaster tool, sending custom push notifications and in-app messages to employees.
Secure and Compliant
HealthJoy ensures the security and compliance of sensitive health information, using 256-bit encryption and adhering to all federal HIPAA regulations. Employees can view previous communications, recommendations, and historical claims information securely within the app.
Seamless Benefits Experience
The platform integrates with various benefits vendors, creating a seamless benefits experience for employees. It includes instant access to medical plan summaries, health plan deductibles, and the ability to book appointments directly through the app. This integration also relieves the burden on HR teams, saving them approximately 142 hours annually per 100 employees.
Additional Benefits
- Family Coverage: The platform is free for eligible spouses and dependents, ensuring the entire family receives concierge-level service.
- On-Demand Support: Employees have 24/7 access to support from healthcare concierges, ensuring they get help when they need it most.
- File Upload and Sharing: Users can upload files from various sources (iCloud, Dropbox, Google Drive, etc.) to facilitate tasks like bill reviews and claims submissions.
HealthJoy’s comprehensive approach to healthcare navigation and benefits management makes it an invaluable tool for employers seeking to enhance employee wellbeing and optimize their benefits programs.