HealthTap is a comprehensive virtual healthcare platform that combines the expertise of board-certified doctors with advanced artificial intelligence to provide accessible, affordable, and high-quality medical care.
What HealthTap Does
HealthTap serves as a virtual primary care practice, offering patients the ability to establish long-term relationships with their chosen primary care physicians. This platform is designed to address a wide range of health needs, including women’s health, men’s health, senior health, preventive care, children’s healthcare, and the management of chronic conditions.Key Features and Functionality
Virtual Consultations
Members can request virtual consultations with U.S.-based, board-certified doctors through live video, phone, or text-only sessions. These consultations can be conducted from any digital device, and the platform ensures that patients are matched with doctors who specialize in their specific health concerns.AI-Powered Symptom Checking
HealthTap utilizes a sophisticated AI system, known as HealthTap AI and Dr.A.I.™, which helps users understand their symptoms and provides guidance on the next steps. This AI can process user-inputted symptoms and medical history to present potential causes and recommendations, streamlining the process before a virtual consultation with a doctor.Prescription and Lab Services
Doctors on the HealthTap platform are authorized to fill prescriptions, order lab tests, and make referrals to specialists. Prescriptions can be sent to the member’s pharmacy for pickup or arranged for home delivery, and lab results are made available through the secure HealthTap dashboard.Subscription Plans
HealthTap offers several subscription plans:- A basic plan costing $119 per year (approximately $10 per month) for individual access to virtual consultations and other services.
- HealthTap Prime, which costs $15 per month and includes the ability to select a primary care physician, with each doctor appointment costing $39 (or an insurance copay).
Insurance Coverage
HealthTap has expanded its services to allow more than 80% of U.S. patients to use their insurance for online clinical visits, including in-network coverage for traditional Medicare members. This makes it easier for patients with or without insurance to access affordable primary care.Additional Resources
- Dr. Q&A: A searchable database of millions of patient questions answered by actual doctors, where users can also ask anonymous questions and receive responses within 24 hours.
- Customer Support: Members can access customer support via phone or email and find answers in the HealthTap help center on the platform’s website.
Long-Term Care and Follow-Up
HealthTap allows patients to build long-term relationships with their chosen primary care doctors, who can support all aspects of their health, including screenings, prevention, and treatment of chronic conditions. Patients can follow up with their doctors via text for up to 90 days after their initial consultation.Security and Confidentiality
All data on HealthTap is strictly confidential and subject to robust security controls, ensuring that patient information is protected.In summary, HealthTap is a robust telehealth platform that integrates AI-driven symptom checking, virtual consultations with board-certified doctors, prescription and lab services, and long-term primary care relationships, all while ensuring affordability and accessibility for patients across the U.S.