Overview
Infermedica is a leading digital healthcare company that specializes in AI-powered solutions for symptom analysis, patient triage, and care navigation. Here’s a comprehensive overview of what the product does and its key features:
Purpose and Integration
Infermedica’s platform is designed to integrate into various healthcare settings, including websites, apps, portals, and call centers. It aims to enhance patient care by providing symptom checks, self-triage, condition insights, patient education, and care navigation.
Key Modules
Triage
The Triage module allows for real-time symptom assessment and dynamic scenarios to guide patients to the appropriate level of care. It includes self-triage, condition insights, and care navigation, helping to steer users towards necessary medical attention.
Intake
The Intake module gathers symptoms, risk factors, medical history, and demographics before a patient’s visit. This reduces administrative tasks and increases the time available for physician-patient interactions.
API for Custom Solutions
Infermedica’s API enables the development of custom healthcare solutions. It features:
- Real-time Symptom Assessment: Dynamic patient surveys and symptom analysis.
- Medical History Collection: Gathering of medical history and risk factors.
- Condition Insights: Providing a list of possible conditions and 5-level triage recommendations.
- Specialist Recommendations: Guidance on which specialists to consult.
- Educational Articles: Access to educational content for patient education.
Core Technologies
Inference Engine
The AI-powered Inference Engine offers 94% accuracy in symptom assessment and uses dynamic scenarios rather than fixed paths to evaluate patient symptoms.
Knowledge Base
Infermedica’s knowledge base includes over 2,800 medical concepts, covering both adult and pediatric conditions, with more than 120,000 hours of clinician validation.
Natural Language Processing (NLP)
The NLP capability allows for instant analysis of patient messages, recognizing both medical and common names of symptoms and conditions. This is particularly useful for conversational interfaces.
Pediatric Assessment Tools
Infermedica has expanded its platform to include pediatric assessment tools, which provide 96.7% triage safety. These tools enable parents and caregivers to assess their children’s health, verify symptom severity, and determine if urgent care is necessary. The pediatric content includes over 1,300 new medical concepts and supports multiple specializations within pediatrics.
Quality and Compliance
Infermedica adheres to the highest standards of quality and data security:
- Class I Medical Device: Certified under relevant medical device regulations.
- ISO 13485:2016: Certified Quality Management System.
- GDPR Compliance: Compliant with the General Data Protection Regulation.
- ISO 27001:2017: Certified for Information Security Management.
- SOC 2 Compliant: System and Organization Controls 2 compliant.
Impact and Reach
Infermedica has performed over 20 million health checkups and supports operations in 32 countries with its products available in 24 languages. The platform has been shown to reduce average visit times by 37.5% and improve patient navigation and satisfaction.
In summary, Infermedica’s AI-powered healthcare platform is designed to streamline patient care processes, enhance patient satisfaction, and support healthcare providers in delivering efficient and reliable care. Its robust features, including symptom assessment, triage, and care navigation, make it a valuable tool in the digital health landscape.