Product Overview of Bitrix24
Bitrix24 is a comprehensive online collaboration and automation platform designed to meet the diverse needs of businesses of all sizes. It serves as an integrated solution for various aspects of business management, including CRM, project management, e-commerce, and team collaboration.
Key Features
Collaboration Tools
- Bitrix24 offers a robust set of collaboration tools, including a company feed that acts as a social network for internal communications, allowing users to share news, express gratitude, and create polls.
- The platform features personal and company calendars, collaborative document editing, and a company drive for quick access to files.
CRM Capabilities
- The CRM module in Bitrix24 enables businesses to automate sales processes, distribute orders to managers, send SMS to customers, record conversations, generate invoices, and prepare sales reports. It also stores customer and deal data, allowing for the analysis of sales department efficiency.
- Users can capture lead information from various sources, including website live chat widgets, web forms, and social media channels. The CRM also supports sales automation routines to nurture leads throughout the sales funnel.
Project Management
- Bitrix24 provides extensive project management tools, allowing users to organize work using various modes such as List, Deadline, Planner, Calendar, and Gantt. It also supports Scrum methodologies and allows for task collection and employee workload monitoring through Flows.
Communication and Messaging
- The platform includes a dedicated messenger section with chat, video calls, and channels integrated into workflows. This ensures secure and spam-free communication within the company. Users can also make video calls from any task, calendar event, or chat.
Automation and AI
- Bitrix24 features workflow automations and a no-code RPA (Robotic Process Automation) system, enabling businesses to streamline various sales and operational routines. The AI-powered assistant, CoPilot, helps with mundane tasks, such as autofilling lead and deal information, producing call transcripts, and strategizing sales and marketing campaigns.
E-commerce and Payment Integration
- The platform offers extensive e-commerce functionalities and integrates with various payment systems like Stripe and Opayo, as well as e-commerce platforms such as WooCommerce. This allows businesses to manage online stores and payment processes seamlessly within the platform.
Mobile Accessibility
- Bitrix24 has a mobile app available for both iOS and Android, enabling users to access lead information, deal trackers, invoices, payments, and other critical data on the go. This app acts as an extension of the web version, ensuring continuous productivity.
Additional Functionality
- Sites and Stores: Bitrix24 allows users to create and manage company websites and online stores directly within the platform.
- Security and Compliance: The platform ensures data security by storing data in 9 data centers and 600 servers across North America and Europe, with all data handling procedures being GDPR-compliant.
Target Market
Bitrix24 is particularly suited for small to medium-sized businesses with 1-200 employees that require a multifaceted CRM system with strong project management capabilities.
Overall, Bitrix24 is a versatile and integrated platform that combines CRM, project management, collaboration, and automation tools to enhance business efficiency and productivity.