Product Overview of KnowledgeOwl
KnowledgeOwl is a cloud-based knowledge management solution designed to help businesses of all sizes manage, organize, and share information efficiently. Founded in 2011, it is particularly beneficial for human resources (HR) and customer service departments, though its versatility makes it suitable for various industries.
Core Functionality
KnowledgeOwl enables users to create and manage comprehensive knowledge bases, which can be used for both internal and external purposes. Here are the key features and functionalities:
Knowledge Base Creation and Management
- Users can create online manuals, handbooks, portals, user guides, and software documents. The platform supports the organization of content into categories and subcategories, making it easy to navigate and find specific information.
Content Management
- The platform features a user-friendly WYSIWYG editor that allows users to preview content as they write, eliminating the need for special training. Users can manage articles in bulk, changing authors, status, or group restrictions, and reorganize articles and categories using drag-and-drop functionality.
Navigation and Search
- KnowledgeOwl includes robust navigation tools and a powerful search function that auto-suggests articles as users type. It also supports the creation of a synonym library to help users search for alternative terms and optimize search performance.
Tags and Related Articles
- Users can use tags to relate articles by terms or phrases, improving findability. The platform automatically suggests related articles based on article titles, and users can customize these suggestions or disable them if needed.
Customization and Branding
- KnowledgeOwl offers extensive customization options, including the ability to change site colors, logos, and fonts. Users can choose from pre-built themes or create their own using HTML, CSS, and JavaScript. Custom domain support is also available.
User Management and Permissions
- The platform provides robust user management capabilities, allowing administrators to control permissions, assign roles (such as standard editor or writer), and manage who can see or edit content.
Reporting and Analytics
- KnowledgeOwl includes advanced reporting features that allow users to view article ratings, popular articles, and articles with no views. It also supports third-party analytics integration, helping users understand how their content is being engaged with.
Integration and Webhooks
- The platform supports native integrations and allows users to create custom integrations using APIs and webhooks. This includes integrations with tools like Slack, Zapier, and other platforms.
Contextual Help Widget
- KnowledgeOwl offers a contextual help widget that can be embedded into any page of a company’s website or app. This widget allows users to search through the knowledge base and browse articles directly from where they are.
File Library and Management
- Users can upload and store files up to 200MB, with no limit on the number of files. The platform also supports embedding larger video files from external hosting platforms and provides file references to see where files are being used within the knowledge base.
SEO Optimization
- KnowledgeOwl allows users to optimize their knowledge base for SEO with article title tags, meta descriptions, and sitemap generation. It also supports Google Search Console integration to track search performance.
Customer Support
- The platform is known for its responsive customer support team, providing unlimited access to help users maximize the benefits of KnowledgeOwl.
In summary, KnowledgeOwl is a comprehensive knowledge management solution that offers a wide range of features to help businesses create, manage, and share information effectively, making it an invaluable tool for enhancing internal and external communication and support.