Product Overview of Syncplicity
Syncplicity, a cloud-based file synchronization, storage, and collaboration solution, is designed to address the complex needs of businesses in managing their digital content. Here’s a detailed look at what the product does and its key features.
What Syncplicity Does
Syncplicity is an enterprise-grade file sharing and mobile collaboration platform that enables users to synchronize files across multiple devices, including computers, smartphones, and tablets. It supports various operating systems such as MacOS, Windows, iOS, Android, and Windows Phone. This service is particularly useful for organizations needing secure, automatic file synchronization and sharing capabilities, both internally and with external collaborators.
Key Features and Functionality
File Synchronization and Storage
- Syncplicity allows users to synchronize any desktop folder, ensuring access to all content from any device. It features a virtual network drive, known as SyncDrive, which appears as part of the operating system, enabling users to access files without necessarily storing them locally on their devices.
Collaboration Tools
- The platform integrates seamlessly with Microsoft Office 365, allowing real-time editing, syncing, and sharing of documents, including support for PDF annotation. This integration extends to other Microsoft tools like Outlook and SharePoint, enhancing productivity across the organization.
Security and Compliance
- Syncplicity offers robust security features, including industry-standard 256-bit AES encryption for data in transit and at rest. It supports single sign-on (SSO) integration, two-factor authentication, and the ability to enforce strong password policies. For Enterprise users, there is the option for zero-knowledge end-to-end encryption with customer-managed encryption keys and HSM integration.
Administrative Controls
- The platform provides comprehensive administrative controls, such as group/user-based security policies, Active Directory integration, and remote wipe capabilities for any user device. It also integrates with data loss prevention (DLP) tools and supports eDiscovery and legal hold features.
Version Control and File Management
- Syncplicity includes real-time document versioning, ensuring that no changes are lost. Users can tag files and folders, and Enterprise users can lock files to prevent unintended changes. The service also supports secure shared links with customizable permissions, passwords, and expiry dates.
Integrations and Customization
- The platform is highly integrative, supporting native mobile application management, as well as integrations with Salesforce, Adobe, and other business-critical tools. Users can develop custom integrations using the Syncplicity API and developer portal.
Support and Customer Success
- Syncplicity offers various support options, including self-service web support, premium 24/7 support, live chat support during business hours, and mission-critical support. Additionally, customers can benefit from customer success assistance and ‘health check’ consultations to optimize their usage of the platform.
Plans and Pricing
Syncplicity offers several plans tailored to different business needs:
- Professional Plan: Suitable for small teams, this plan costs $20 per month and includes core features like unlimited file size, synchronization of any desktop folder, and real-time document versioning.
- Mid-market Plan: Designed for mid-sized businesses, this plan includes additional features such as advanced security policies and integrations.
- Enterprise Plan: The best-selling plan, it includes all the features of the lower plans plus advanced security, compliance, and administrative controls, making it ideal for large enterprises.
In summary, Syncplicity is a powerful and flexible content collaboration platform that combines robust security, extensive integration capabilities, and comprehensive administrative controls, making it an excellent choice for businesses of all sizes.