Product Overview of Aivo
Aivo is a pioneering technology company specializing in AI-powered conversational solutions designed to revolutionize customer service and enhance customer engagement. Founded in Argentina in 2012, Aivo has expanded globally, operating in 22 countries with a strong presence in North and South America, and Europe.
What Aivo Does
Aivo’s primary focus is on providing automated and personalized customer service solutions through various digital channels. The platform aims to reduce the time customers spend on support interactions, offering quick, personalized, and efficient solutions. This is achieved by integrating human empathy into AI-driven customer service communication, ensuring a seamless and satisfying experience across all interaction channels.
Key Features and Functionality
Products and Solutions
Aivo offers a suite of products tailored to automate and enhance customer service:
- AgentBot: A virtual conversational assistant powered by artificial intelligence. It allows companies to create conversational journeys and automate interactions on multiple digital channels, including web and mobile web chat, WhatsApp, Instagram, Facebook Messenger, mobile apps, and phone calls. AgentBot is no-code, making it accessible for any team to manage without technical training.
- Voice: A virtual assistant designed for phone-based customer service, leveraging AI to provide automated support over telephone lines.
- Live: An omnichannel chat solution that combines human attention with AI assistance. It enables seamless routing of conversations to live human agents and integrates with other providers like Zendesk or Genesys.
- Help: A centralized knowledge base and smart search engine that enhances the self-service experience by providing content-based knowledge loaded for AgentBot.
Key Features
- AI-Powered Responses: Automated responses driven by AI to handle customer queries efficiently.
- Multi-Channel Support: Aivo supports interactions across various channels, including text and voice, ensuring a consistent customer service experience.
- 24/7 Availability: Continuous support available around the clock to cater to customer needs at any time.
- Customizable Chat Widgets and Branding: Allows businesses to personalize their chat interfaces and branding to align with their corporate identity.
- Real-Time Analytics and Feedback Collection: Provides insights into customer interactions, session data, and feedback to help businesses improve their strategies.
- Automated Workflows and CRM Integration: Automates operational tasks and integrates with leading CX and CRM solutions such as Zendesk, Salesforce, and Genesys PureCloud.
- Multilingual Support: Supports interactions in over 80 languages, catering to a global customer base.
- User Segmentation and Proactive Chat: Enables targeted interactions based on user behavior and proactive engagement to enhance customer experience.
- Third-Party Integrations and Mobile App: Integrates with various applications and systems, and offers a mobile app for comprehensive support.
Benefits
Aivo’s solutions are designed to be simple to use, implement, and evolve, making them highly adaptable for businesses of all sizes, from startups to enterprises. The platform enhances internal efficiency, boosts customer satisfaction, and provides a unified customer service experience across all channels.
By leveraging Aivo’s AI-powered conversational solutions, businesses can significantly improve their customer service operations, reduce response times, and increase customer satisfaction.