Overview of AVOXI
AVOXI is a cloud-based communication and contact center software designed to facilitate seamless global connectivity and enhance business communications. Here’s a detailed look at what AVOXI does and its key features:
What AVOXI Does
AVOXI is tailored for businesses that require efficient and reliable global communication solutions. It integrates voice, messaging, and contact center functionalities into a single platform, making it ideal for companies of all sizes across various industries, including healthcare, pharmaceuticals, and more. AVOXI helps businesses manage international communications, streamline customer interactions, and improve overall communication efficiency.
Key Features and Functionality
Global Coverage and Number Management
- AVOXI provides phone numbers in over 170 countries, allowing businesses to manage their communications globally. It includes virtual phone numbers, toll-free numbers, and local numbers, ensuring comprehensive coverage.
Advanced Call Management
- Call Routing and Distribution: AVOXI features skill-based routing, Interactive Voice Response (IVR), and Automatic Call Distribution (ACD) to ensure incoming calls are directed to the most appropriate agents, reducing wait times and enhancing customer satisfaction.
- Call Forwarding: Users can set up call forwarding rules to forward calls to external numbers, user extensions, call queues, call groups, or virtual attendants, ensuring no call is missed.
Call Analytics and Reporting
- Call Recording and Monitoring: AVOXI allows for call recording, monitoring, and whispering, enabling managers to oversee call quality and agent performance. Call logs provide detailed insights into call activities, including call duration, disposition, and the ability to listen to or download recordings.
- Call Analytics: The platform offers robust analytics and reporting tools, including live dashboards and activity logs, to help businesses track performance and make data-driven decisions.
Automation and Integration
- CRM Integration: AVOXI seamlessly integrates with over 40 popular business applications, including CRM systems, helpdesks, and chat platforms. This integration provides agents with essential customer information before they answer calls, enhancing personalized customer experiences.
- Automated Workflows: The platform automates tedious processes such as logging calls and pulling reports, increasing productivity and allowing teams to focus more on customer interactions.
Additional Features
- Voicemail and Voicemail Transcription: Users can configure voicemail settings, forward voicemails, and even transcribe voicemails for easier management.
- SMS Messaging and Business Texting: AVOXI supports SMS messaging, enabling businesses to communicate with customers through their preferred channels.
- HD Voice Quality and Advanced Call Blocking: The platform is known for its high-definition voice quality and advanced call blocking features, which help in reducing unwanted calls and enhancing overall communication clarity.
Security and Compliance
- AVOXI ensures high-end compliance with data security standards, employing advanced voice encryption to secure all voice communications and protect sensitive information.
In summary, AVOXI is a comprehensive cloud-based communication platform that offers a wide range of features to streamline global business communications, enhance customer service, and improve operational efficiency. Its robust integration capabilities, advanced call management features, and strong security measures make it a reliable solution for businesses looking to modernize their communication systems.