Product Overview of Fuze
Fuze, formerly known as ThinkingPhones, is a comprehensive cloud communications and collaboration software platform designed specifically for enterprise and mid-market customers. Acquired by 8×8, Fuze integrates a wide range of communication and collaboration tools into a single, intuitive platform.
Key Features and Functionality
1. Unified Communications
- Fuze combines business voice, videoconferencing, text, instant messaging, and content sharing under one cloud service. This integration allows for seamless transitions between different communication methods, supporting both traditional phone systems and mobile devices.
2. Collaboration Tools
- The platform includes features such as group chat, screen sharing, and video meetings for up to 1,000 participants. It also offers whiteboarding capabilities and the ability to share files directly from storage services like Dropbox and Box.
3. Contact Center as a Service (CCaaS)
- Fuze introduced its CCaaS in March 2020, which integrates with its Unified Communications as a Service (UCaaS) platform. This includes features like call routing and queuing, and it provides a standalone contact center solution for enterprise companies.
4. Analytics and Real-Time Intelligence
- The platform offers advanced analytics and real-time intelligence, including an enhanced version of caller ID that pulls information from a caller’s online profiles. This provides more context about the caller, enhancing the overall communication experience.
5. Integration with Other Services
- Fuze integrates seamlessly with popular business applications such as Slack, Salesforce, Gmail, Microsoft Teams, and Zapier. This allows users to manage contacts, schedule meetings, and make calls directly from their email or calendar applications.
6. Mobile Enhancements
- The mobile app offers flexibility and control for mobile workers, ensuring they remain connected and productive from anywhere. This supports remote work and flexible schedules, catering to modern business needs.
7. Security and Compliance
- Fuze adheres to industry-leading security standards and employs robust encryption protocols to protect sensitive data and ensure compliance with regulatory requirements.
8. Scalability and Flexibility
- The cloud-based infrastructure of Fuze allows businesses to easily scale their communication systems as their needs evolve. This flexibility accommodates growth and changes in business operations without additional hardware or maintenance costs.
9. Pricing and Plans
- Fuze offers various pricing plans starting at $19.99 per user per month, with options to fit the needs of businesses of all sizes. A free trial is also available for businesses to test the service before committing to a paid plan.
Additional Benefits
- Ease of Use: Fuze is known for its user-friendly interface, making it easy for employees to adopt and use the platform, thereby improving productivity and efficiency.
- Cost Savings: By eliminating the need for multiple communication systems, Fuze reduces hardware and maintenance costs, offering flexible pricing options that scale with business needs.
- Improved Customer Experience: Fuze’s omnichannel capabilities enable businesses to provide exceptional customer service across all channels, ensuring prompt and personalized responses.
Overall, Fuze is a robust and integrated communication and collaboration solution that enhances business operations by providing a seamless, reliable, and scalable platform for unified communications, collaboration, and customer engagement.