What is iAdvize?
iAdvize is a cutting-edge conversational platform designed to enhance customer interactions and transform the online buyer journey into a seamless, conversational experience. It is utilized by over 2000 brands across various industries, including notable names like L’Oréal, Disney, Interflora, TUI, and Nespresso.
Key Features and Functionality
Conversational Engagement
iAdvize focuses on making brands conversational, aiming to humanize the online shopping experience. It introduces features like “Conversation Starters,” a new conversational engagement format integrated into product pages to proactively anticipate and meet customer needs.
Multichannel Support
The platform supports multiple communication channels, allowing businesses to engage with customers through live chat, video chat, voice calls, social media (Facebook, Twitter), SMS, and WhatsApp, all from a single interface.
AI-Powered Solutions
iAdvize leverages Augmented Intelligence, combining human expertise with AI capabilities. This includes:
- Intelligent Bots: Deliver qualitative self-service assistance 24/7, understanding visitors’ intents and providing relevant answers.
- Augmented Humans: Enhance agent productivity with AI-powered automation features such as canned responses and translation.
- AI-driven Insights: Analyze conversation history in real-time to provide valuable insights with direct business impact.
Advanced Chat and Bot Integration
The platform offers robust chatbot integration, allowing businesses to create and customize chatbots easily. It also supports third-party chatbots and ensures 24/7 availability to answer customer queries.
Real-Time and Proactive Engagement
Features like real-time messaging, proactive chat, and smart targeting enable businesses to engage with customers at the exact moment they need support. The Dynamic Routing engine transfers customer queries to the best respondents (bots, agents, or experts) based on context, customer profile, and staff availability.
Analytics and Reporting
iAdvize provides comprehensive analytics and reporting tools, including insights reports that analyze large-scale conversation data in real-time. This helps in optimizing business strategies and improving customer satisfaction.
Customer Segmentation and Campaign Management
The platform allows for customer segmentation, enabling targeted campaigns and personalized interactions. It also supports campaign management to help businesses develop and execute effective customer acquisition strategies.
Additional Features
Other key features include:
- Co Browsing and Screen Sharing: Enhance customer support by allowing agents to browse and share screens with customers.
- CRM Integration: Seamlessly integrate with CRM systems to streamline customer data management.
- Agent Performance Tracking: Monitor and improve agent performance through various metrics and insights.
- Mobile App: Support for mobile apps to ensure consistent customer engagement across different devices.
Benefits
iAdvize helps businesses in several ways:
- Increase Productivity: Automate routine tasks and enhance agent productivity with AI-powered tools.
- Improve Customer Satisfaction: Deliver personalized and timely support through multiple channels.
- Reduce Costs: Lower support costs by reducing email volume and streamlining issue resolution.
- Boost Sales: Enhance the customer journey with conversational commerce, leading to increased sales and customer loyalty.
Overall, iAdvize is a powerful tool for businesses looking to elevate their customer interactions, enhance productivity, and drive sales through innovative conversational solutions.