Sendbird is a comprehensive communication platform designed to empower web and mobile applications with robust, customizable, and real-time communication capabilities. Here’s an overview of what the product does and its key features:
What Sendbird Does
Sendbird is an all-in-one communication API and SDK platform that enables developers to integrate real-time communication features into their applications seamlessly. It focuses on enhancing the in-app experience by introducing conversations that drive engagement, conversion, and customer satisfaction across various industries, including e-commerce, healthcare, social media, fintech, and more.Key Features
Real-Time Communication
Sendbird offers a range of real-time communication features, including:- Chat: A feature-rich and flexible chat platform that allows for text-based conversations, complete with typing indicators, image and rich media file sharing, and read and delivery receipts.
- Voice and Video Calls: Sendbird Calls enable voice and video chat integration, facilitating deeper and more personal interactions.
- Live Streaming: The platform supports real-time interactive chat and video streams, allowing businesses to host unique livestreams directly within their apps and websites.
Notifications
Sendbird provides a robust notification system that includes:- In-App, Push, and SMS Notifications: A unified API simplifies messaging across multiple channels, supporting real-time and batch messaging, and offering customizable omnichannel templates.
- Personalization and Analytics: Notifications can be personalized for specific touchpoints in the customer journey, and the platform tracks user, campaign, and channel-level delivery, views, and engagement metrics.
AI-Powered Chatbots
Sendbird has introduced an AI chatbot solution designed specifically for small-to-medium-sized businesses (SMBs). This no-code AI chatbot is easy to set up and integrates with Sendbird Desk, the in-app chat customer service solution. Key features include:- Chatbot Personas Creation: Businesses can create personalized chatbot personas.
- Knowledge Enrichment: The ability to enrich the chatbot’s knowledge base.
- Workflow Integration: Integration with various workflows and third-party software connections.
- Performance Tracking Analytics: To monitor and improve the chatbot’s performance.
Integration and Customization
Sendbird’s platform is highly customizable and integrates well with existing systems:- Developer-Centric Pro Package: This package simplifies mobile app integration and provides additional workflows and function calls for connecting with third-party software, enhancing the chatbot’s capabilities.
- Function Calls: Businesses can set up functions on the Sendbird Dashboard to connect with their AI chatbot, enabling it to perform tasks such as generating images, executing code, or retrieving web information.