Product Overview of WhosOn
WhosOn is a comprehensive live chat software designed to enhance customer service and engagement for modern businesses. Here’s a detailed look at what the product does and its key features.
What WhosOn Does
WhosOn is a sophisticated live chat solution that enables businesses to interact with their customers in real-time, providing a seamless and personalized experience. It is tailored to meet the diverse needs of enterprises, offering advanced features that streamline customer service operations, improve agent productivity, and foster better customer relationships.
Key Features and Functionality
Multiplatform Support
WhosOn supports a multiplatform approach, allowing businesses to engage with customers through various channels, including live chat, email, SMS, video chat, and omnichannel calling. This flexibility ensures continuous engagement even when switching between different communication methods.
Agent Tools
The software is equipped with a range of tools to help agents manage chats efficiently. These include canned responses, chat alerts, chat preview, chat search, chat transcripts, concurrent and distraction-free chats, filtered searches, and a live chat spell checker. These tools enhance the agent’s ability to handle multiple conversations simultaneously and provide accurate responses.
Real-Time Visitor Monitoring and Analytics
WhosOn offers real-time visitor tracking and web analytics, allowing businesses to monitor visitor activity on their website. This feature includes proactive chat invitations, visitor profiling, and geo-IP visitor location detection. The analytics and reporting tools provide detailed insights through KPI dashboards, usage reports, and performance metrics, which can be customized and exported in various formats such as JSON, CSV, and XLSX.
Chat History and CRM Integration
The software retains a log of previous chat sessions for returning visitors, enabling agents to access the customer’s chat history and CRM data (if integrated) directly from the chat client. This feature helps in understanding the customer’s relationship with the business and providing more personalized support.
Chatbot Integration and AI
WhosOn integrates AI-infused chat technology, allowing businesses to blend chatbots with human agents. This integration enables automated responses, conversational automation, and advanced analytics, enhancing the overall customer service experience.
Security and Compliance
WhosOn prioritizes security with features such as encryption, data masking, intrusion prevention, and the ability to delete chat records permanently. The software is designed to ensure compliance with various regulations, making it a reliable choice for businesses handling sensitive data.
Customization and Deployment
The software offers flexible deployment options, including cloud, on-premises, and custom deployments. Businesses can customize the chat functionality via API or commission custom work from WhosOn’s team to meet specific needs. This customization ensures that the solution aligns perfectly with the business’s unique requirements.
Help Desk and Integrations
WhosOn includes a robust help desk with features like agent availability, chat queues, co-browsing, customer chat history, operator wrap-up, real-time desktop transition, and remote desktop control. It also integrates with various platforms such as WhatsApp, Google, Facebook Messenger, CRM systems, Office 365, Power BI, Twilio, and more, enhancing its functionality and usability.
Pricing and Plans
WhosOn offers different pricing plans to cater to various business needs. The plans include a free version with basic features, as well as paid plans starting at $33 per month, which include advanced features such as real-time visitor monitoring, co-browsing, geo-IP visitor location, and more. A free trial is also available to test the software before committing to a plan.
In summary, WhosOn is a powerful live chat software that combines advanced features, multiplatform support, and robust analytics to provide an exceptional customer service experience. Its flexibility, customization options, and strong security measures make it an ideal solution for businesses looking to enhance their customer engagement and service operations.