Product Overview of Alchemer Survey
Alchemer Survey is a comprehensive, cloud-based survey and feedback collection platform designed to meet the diverse needs of market research, customer experience, marketing, product management, employee experience, and operations across various organizations.
Key Functionality
- Survey Creation and Customization: Alchemer Survey allows users to create surveys, quizzes, polls, and questionnaires with ease. It offers 43 built-in question types, including multiple choice, Likert scales, Max/Diff, Image Heatmap, Conjoint, Card Sort, and more. This flexibility ensures that users can collect exactly the data they need.
- Advanced Logic and Branching: The platform includes over 20 logic and branching options such as Question Piping, Auto-complete Text Responses, Skip Logic, Soft-require Questions, and Custom Scripting. These features help in customizing the survey for each respondent, increasing response rates and data quality.
- Reporting and Analysis: Alchemer Survey provides advanced reporting tools, including filtered, segmented, and longitudinal reports, as well as specialized reports like TURF, cross tabs, comparison reports, Conjoint Analysis, and Open Text Analysis. Users can also export raw data to multiple file types such as SPSS, Excel, and CSV for deeper analysis.
- Integration and Connectivity: The platform is highly integrable, allowing connections to over 600 business systems. This enables seamless feedback collection and integration across all organizational processes and departments. Additional capabilities include Single Sign On, Website Intercepts, Panel Services, and SMS Distribution.
- Mobile and In-App Surveys: Alchemer Digital Surveys can be configured to appear in mobile apps, either through buttons or pop-ups triggered by specific customer behaviors. Surveys can be edited in real-time without requiring technical support or app updates.
- Security and Compliance: Alchemer operates on a cloud-based infrastructure hosted on Amazon Web Services (AWS) with data centers in Germany, the USA, and Canada, ensuring GDPR compliance and high availability worldwide. The platform holds ISO 27001 and SOC2 Type 2 Certifications, ensuring robust security standards.
User Experience and Deployment
- Ease of Use: Alchemer Survey is recognized for its ease of deployment and use. It was voted the easiest to deploy by G2 in 2021, with a 37% faster time to go-live and a 34% higher adoption rate compared to the industry average. The platform also includes an integrated learning system, Alchemer University, to help users get started quickly.
- Cost-Effective: Unlike some competitors, Alchemer does not charge per response and offers unlimited surveys and questions, making it a cost-effective solution for organizations of all sizes.
- Scalability: As a SaaS solution, Alchemer can quickly scale capacity to meet demand, ensuring that it remains a reliable tool for growing organizations. The platform is available in different levels of capabilities – Collaborator, Professional, and Full Access – to cater to various user needs.
In summary, Alchemer Survey is a powerful, flexible, and user-friendly platform that combines advanced survey creation tools, robust reporting and analysis capabilities, and seamless integration with other business systems, making it an ideal solution for organizations seeking to drive feedback collection, analysis, and decision-making.