Product Overview of Atera
Atera is a comprehensive IT management platform designed to enhance the efficiency and productivity of IT departments and Managed Service Providers (MSPs). Here’s a detailed look at what Atera does and its key features.
What Atera Does
Atera is an all-in-one solution that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and advanced AI capabilities to transform IT operations from a reactive to a proactive stance. It allows IT teams to monitor, manage, and optimize their IT environments seamlessly from a single platform, ensuring peak operational efficiency, minimizing downtime, and reducing security risks.
Key Features and Functionality
Remote Monitoring and Management (RMM)
- Provides full visibility and control over IT environments, including servers, workstations, and mobile devices.
- Supports monitoring of various devices, including those using SNMP (Simple Network Management Protocol), such as printers, RAIDs, routers, and other network devices.
- Offers real-time alerts and notifications, along with automated remediation capabilities to address issues promptly.
Patch Management
- Automates the process of patching for Windows, Mac, and Linux operating systems, as well as other software, ensuring all end-user devices are up-to-date with the latest security patches and updates.
Remote Access
- Enables instant and secure remote access using tools like AnyDesk, Splashtop, TeamViewer, or ScreenConnect, allowing technicians to support devices anywhere, anytime.
Helpdesk and Ticketing
- Includes a robust helpdesk system with features such as email-to-ticket functionality, mobile app management, and customizable automation for efficient ticket handling.
- Offers AI-driven ticket categorization and automated management rules to improve efficiency.
Professional Services Automation (PSA)
- Simplifies task management and communication with intuitive helpdesk functionalities, streamlined billing processes, and comprehensive reporting capabilities.
- Includes integrated billing and invoicing features, allowing for seamless financial management and integration with tools like QuickBooks and Xero.
Network Discovery
- Provides complete security scans of the network in real time, giving a comprehensive inventory of the IT environment.
AI-Powered Features
- Atera’s AI capabilities, such as Copilot and Autopilot, enhance organizational efficiency by automating repetitive tasks, improving ticket management, and providing proactive issue resolution.
Performance Monitoring and Alerts
- Continuously monitors network performance and provides customizable alert settings through threshold profiles, ensuring notifications are received only for critical issues.
- Includes features like performance logging, data visualization, and path analysis to monitor and analyze network performance effectively.
Asset Management
- Keeps detailed records of each network asset and its activity, discovering new assets accessing the network.
- Manages hardware and software resource allocation and tracking.
Reporting and Analytics
- Generates automated and customizable reports, including performance, satisfaction, and profitability metrics.
- Offers advanced reporting and analytics to help in making informed decisions.
Additional Capabilities
- Mac and Linux Support: Atera provides specialized agents for Mac and Linux environments, offering comprehensive visibility and control over these systems.
- Mobile Accessibility: Allows IT teams to manage help desk functions and tickets directly from a mobile app.
- Integration with Third-Party Tools: Seamlessly integrates with various third-party tools to enhance the overall IT management experience.
In summary, Atera is a powerful IT management platform that integrates RMM, PSA, patch management, remote access, and AI-driven features to streamline IT operations, improve productivity, and ensure optimal IT environment performance.