Product Overview of Feedier
Feedier is a comprehensive Customer Intelligence Platform designed to help medium to large enterprises and public institutions enhance their customer experience (CX) through advanced feedback management, AI-driven insights, and integrated business solutions.
What Feedier Does
Feedier centralizes and analyzes all types of customer feedback, providing a 360° view of customer interactions. It helps organizations detect, report, and resolve customer dissatisfaction in real-time, leveraging AI to transform voice-of-customer data into actionable insights that drive operational excellence and revenue growth.
Key Features and Functionality
Feedback Collection and Integration
- Feedier allows the import of feedback signals from various sources, including review sites (Google Reviews, Trustpilot), CSV files, emails, and API integrations. It also offers an extensive survey module with 16 question types, custom branding, and multiple sharing channels (widget, email, SMS, link, QR code).
Digital Touchpoints and Campaigns
- Measure user feedback directly within digital applications or websites using a Tag Manager, ensuring full customization without user tracking or billing per page view. Additionally, manage feedback through email or SMS campaigns, controlling content, follow-ups, and delivery rates.
AI-Driven Insights
- Feedier’s Text Analysis module uses AI to automatically categorize and analyze text feedback, identifying key insights 24/7. The AI Analyst automates the analysis of large volumes of customer feedback, detecting pain points and anomalies, and generating consultant-level reports with clear visualizations and business insights.
Automated Reporting and Dashboards
- The platform automates report creation, allowing users to generate and distribute reports to relevant stakeholders at specified intervals. It also provides intuitive CX dashboards to track key indicators such as NPS, CSAT, CES, and custom KPIs.
Competitive Analysis
- Feedier enables the import of competitors’ reviews and generates comparative reports to benchmark your organization’s performance against industry peers.
Integration and Automation
- Feedier offers built-in connectors to automate measurement, enrichment, and CRM synchronization with over 100 solutions, including Salesforce. It also integrates with Zapier, allowing for automated workflows and alerts to team members and stakeholders.
Reward and Engagement Programs
- The platform includes a built-in reward programs management and engagement program, allowing businesses to incentivize customers with vouchers, downloadable assets, or coupons after submitting feedback.
Security and Compliance
- Feedier is ISO 27001:2022 certified and SOC2 compliant, ensuring enterprise-grade security with features like SSO support, data anonymization, encryption, and 24/7 system monitoring. It adheres to GDPR and maintains stringent data governance practices.
Support and Success Management
- Customers receive technical support based on their pricing plan, along with assistance from a dedicated Customer Success Manager (CSM) to maximize the platform’s benefits and meet specific business needs.
In summary, Feedier is a powerful tool that streamlines customer feedback collection, analysis, and action, providing organizations with the insights and automation needed to enhance customer satisfaction, retention, and overall business performance.