Product Overview of Guru
Guru is a comprehensive AI-powered knowledge management solution designed to enhance team collaboration, productivity, and operational efficiency within organizations. Here’s a detailed look at what Guru does and its key features:
Centralized Knowledge Base
Guru creates a centralized knowledge base that integrates information from various sources such as CRM systems, project tools, chats, and documents. This centralized repository ensures that all employees have access to accurate, up-to-date, and relevant information, eliminating the need for endless searches or waiting on coworkers.
AI-Powered Search and Knowledge Graph
Guru uses AI to build a dynamic Knowledge Graph, a smart web of interconnected knowledge that understands the company’s workflows, customers, and operations. This AI-powered search engine delivers personalized, context-aware answers tailored to the user’s role and needs, ensuring that the information provided is accurate, reliable, and relevant.
Integration with Other Tools
Guru seamlessly integrates with a variety of tools such as Slack, Microsoft Teams, Salesforce, Google Drive, and more. These integrations enable easy knowledge sharing within the tools that teams already use, streamlining workflows and improving productivity.
Knowledge Verification and Trust
Guru emphasizes the accuracy and reliability of the information it provides. Features like the verification workflow, duplicate detection, and expertise-based filtering ensure that the content is verified by subject matter experts, making it trustworthy and up-to-date.
Personalization and Customization
Guru personalizes answers based on who is asking, using insights from HRIS sync, authorship, and user activity. It also allows the creation of custom Knowledge Agents that are tailored to specific team needs, with adjustable sources, tone, and formatting. These agents become increasingly precise over time, delivering high-quality, expertise-specific answers.
Real-Time Information Access and Smart Triggers
The platform provides real-time access to critical information, ensuring that employees have the most current data at their fingertips. Guru’s knowledge triggers surface relevant information based on user activity, enhancing efficiency and productivity by providing the right knowledge at the right time.
Custom Pages and Browser Extension
Guru allows users to create Custom Pages to centralize important information for teams, organizing updates, resources, and announcements in one place. The browser extension is another convenient feature that enables users to capture and access knowledge directly from their workflow, without needing to switch contexts.
AI Training Center and Continuous Improvement
Guru’s AI Training Center gives users complete control over their institutional knowledge. It allows for the review of team questions, refinement of answers, and proactive fixing of mistakes, ensuring continuously improving and accurate responses. This feature helps in identifying gaps and enhancing the collective knowledge of the team over time.
Smart, Trusted Permissions
Guru ensures data security by implementing custom groups and automatic permission syncing from tools like Google Drive and Slack. This ensures that users only access the information they are authorized to see, maintaining the security and integrity of the data.
ChatGPT Integration and 24/7 Availability
Guru integrates with ChatGPT, combining internal company knowledge with the vast knowledge of ChatGPT, allowing for seamless access to both internal and external information. Additionally, Guru’s AI chatbot offers 24/7 availability, handling customer inquiries and providing support around the clock, which is particularly beneficial for enhancing customer service and operational efficiency.
In summary, Guru is a powerful AI-driven solution that centralizes knowledge, enhances team collaboration, and improves productivity by providing accurate, personalized, and context-aware information. Its robust features and seamless integrations make it an invaluable tool for modern workplaces.