Product Overview of Humley
Humley is a UK-based technology innovator specializing in Conversational AI, founded in 2017. The company provides a robust platform for rapidly deploying conversational interfaces, aimed at enhancing operational efficiencies and improving both employee and customer experiences.
What Humley Does
Humley’s platform enables enterprises to create and manage AI-powered conversational assistants that can interact with users through various channels, including voice and text. These assistants are designed to automate repetitive tasks, provide 24/7 support, and integrate seamlessly with existing business systems. This allows businesses to focus on more strategic and higher-value tasks while ensuring a personalized and natural experience for their users.
Key Features and Functionality
1. Conversational AI Assistant
Humley’s platform uses advanced AI technologies from leading providers like IBM, Microsoft, Google, and Amazon to power its conversational assistants. These assistants can be deployed across multiple functions, including Sales and Services, HR, Finance, and IT.
2. No-Code Approach
One of the standout features of Humley’s platform is its no-code approach, which allows subject matter experts to set up and manage conversational AI assistants without requiring technical or coding knowledge. This facilitates rapid deployment and quick realization of ROI.
3. Integration Capabilities
Humley’s platform integrates with a wide range of business systems and technologies, including UiPath’s RPA bots, SAP, Oracle, WorkDay, Sage, Zoho, and Bamboo HR. This integration enables users to control and automate various tasks and processes via conversational interfaces.
4. Natural Language Processing (NLP) and AI
The platform leverages NLP and AI to create user-friendly and efficient conversational experiences. It includes features like automated training and ingestion of documents to create user journeys, enhancing the cognitive capabilities of the AI assistants.
5. Multi-Channel Support
Humley’s assistants support multiple languages (currently 13 and growing) and can operate across various voice and chat interfaces, ensuring that users can interact in their preferred method.
6. HR and Other Use Cases
Specifically, Humley’s HR Conversational AI Assistant automates up to 80% of typical HR requests, resulting in an average 30% time saving for HR teams. It comes pre-configured with common HR experiences such as annual leave requests, payroll, and onboarding.
7. Deployment and Scalability
The platform offers flexible deployment options, including both Enterprise Software Solutions and SaaS models. This allows businesses to deploy use cases in less than 60 minutes, making it highly scalable and adaptable to different business needs.
8. Octavo AI Engine
Humley’s proprietary Octavo AI engine enhances the cognitive capabilities of their conversational assistants, ensuring they can deliver true transformation and ROI quickly.
Benefits
- Increased Productivity: Automates repetitive tasks, freeing up teams to focus on more strategic activities.
- Improved User Experience: Provides 24/7 support with personalized and natural interactions.
- Rapid Deployment: No-code setup allows for quick deployment and realization of ROI.
- Seamless Integration: Works with various business systems and technologies, enhancing overall operational efficiency.
Overall, Humley’s Conversational AI platform is designed to empower businesses to build, deploy, and manage AI-powered assistants efficiently, leading to significant operational gains and improved user experiences.