Product Overview of Keatext
Keatext is an advanced AI-powered text analytics platform designed to help businesses and organizations gain deep insights from large volumes of customer feedback. Here’s a detailed look at what Keatext does and its key features.
What Keatext Does
Keatext synthesizes feedback data from multiple channels, including open-survey questions, online reviews, social media posts, and contact center tickets. This data is analyzed in real-time to produce actionable insights that enable businesses to make data-driven decisions and become more customer-centric. The platform is built to minimize response time, allowing organizations to quickly understand and respond to customer needs.
Key Features and Functionality
Analytics and Insights
- Sentiment Analysis: Keatext performs sentiment analysis to categorize customer feedback into positive, negative, or neutral sentiments.
- Text Classification: It classifies text into predefined categories to help in understanding the context of the feedback.
- Topic Detection: The platform identifies key topics and themes within the customer feedback.
- Trend Analysis: Keatext tracks trends over time, helping businesses to identify patterns and changes in customer sentiment.
Data Visualization and Reporting
- Customizable Dashboards: Users can create interactive and customizable dashboards to visualize data in a way that suits their needs.
- Real-Time Analytics: Provides real-time insights, enabling immediate action on customer feedback.
- Automated Reports: Generates automated reports that can be shared easily, facilitating quick decision-making.
Integration and Compatibility
- API Integration: Keatext integrates with various applications such as Servicenow, Zendesk, and Surveymonkey through its API connectors.
- Multi-Language Support: The platform supports multiple languages, making it versatile for global businesses.
- Cloud-Based: It is a cloud-based solution that requires no advanced setup or training to get started.
Advanced Capabilities
- Knowledge Management: Keatext leverages a rich, ever-growing knowledge base to provide accurate insights without the need for keywords, lexicons, or semantic dictionaries.
- Root Cause Analysis: Identifies the root causes of customer issues, helping businesses to address the underlying problems.
- Customer Journey Mapping: Provides a comprehensive view of the customer journey, highlighting what drives customer satisfaction and discontent.
Security and Compliance
- High Security Standards: Keatext complies with the highest security standards, with databases protected by a firewall and hosted on Amazon Web Services.
User Management and Support
- User Management: Offers robust user management features to control access and ensure data security.
- Support Tools: Provides training, brandable documentation, marketing collaterals, sales tools, and a support line to assist in onboarding and integration.
Pricing and Plans
Keatext offers several pricing plans tailored to different business needs:
- Basic Plan: $550/month, includes a single dashboard, data exploration, CSV upload, and English language support up to 10,000 records.
- Pro Plan: $999/month, adds features like dashboard editing and sharing, knowledge management, recommendations, multi-language support, and cloud app integrations up to 20,000 records.
- Enterprise Plan: $1650/month, includes multiple dashboards, expert access, web scraping, and support for 30,000 records and more.
In summary, Keatext is a powerful AI-driven text analytics platform that helps businesses analyze and act on customer feedback in real-time, enhancing their ability to make customer-centric decisions and improve overall customer satisfaction.