Product Overview of KnowledgeOwl
KnowledgeOwl is a comprehensive, cloud-based knowledge management solution designed to help businesses of all sizes manage, organize, and share information efficiently. Here’s a detailed look at what the product does and its key features.
What KnowledgeOwl Does
KnowledgeOwl enables organizations to create and manage extensive knowledge bases, which can be used for both internal and external purposes. It is particularly beneficial for human resources (HR) and customer service departments, but its versatility makes it useful across various industries. The platform allows users to develop online manuals, handbooks, portals, user guides, and software documents, ensuring that critical information is readily available and easily accessible.
Key Features and Functionality
Knowledge Base Creation and Management
- KnowledgeOwl allows users to create a structured knowledge base by organizing articles into categories and subcategories. The drag-and-drop functionality simplifies the process of reorganizing articles and categories.
Content Management
- The platform features a user-friendly WYSIWYG editor that allows users to preview content as they write, eliminating the need for special training. Users can bulk change article authors, status, or group restrictions, and manage articles efficiently.
Search Functionality
- KnowledgeOwl boasts a robust search feature that auto-suggests articles as users type, using advanced techniques like indexing, stemming, and search relevance scoring. It also supports a synonym library to help users find content using alternative terms.
User Management
- The platform offers robust user management capabilities, including controlling administrative rights, standard editor and writer roles, and group restrictions. This ensures that only authorized users can access and modify content.
Reporting and Analytics
- KnowledgeOwl provides advanced reporting features, including article ratings reports, popular articles reports, and articles with no views reports. It also tracks search terms that don’t yield results and measures the impact of the help widget. Integration with third-party analytics is supported.
Customization
- The knowledge base is highly customizable, allowing users to change site colors, logos, and fonts. There are four pre-built themes, and users can also access the code editor to create custom themes using HTML, CSS, and JavaScript. Custom domain support is also available.
File Library and Management
- Users can upload and store files up to 200MB, with no limit on the number of files. The file library includes features like file references, which show where files are being used within the knowledge base. Users can also export PDF versions of articles, categories, or the entire knowledge base.
Contextual Help Widget
- KnowledgeOwl offers a contextual help widget that can be embedded into a company’s website or app. This widget allows users to search through the knowledge base and browse articles directly from any page.
SEO and Tags
- The platform supports SEO optimization with article title tags, meta descriptions, and sitemap generation. Users can also install Google Search Console to track search performance.
Integration and APIs
- KnowledgeOwl supports native integrations and allows users to create custom integrations using APIs and webhooks with tools like Zapier. This enables seamless integration with other platforms and the creation of custom workflows.
Customer Support
- KnowledgeOwl is known for its responsive customer support team, providing unlimited access to support and success resources to help users maximize the benefits of the platform.
In summary, KnowledgeOwl is a powerful knowledge management tool that helps organizations create, manage, and share information effectively, with a focus on ease of use, customization, and advanced reporting capabilities.