Product Overview of ProProfs Chat
ProProfs Chat is a comprehensive, SaaS-based live chat software designed to enhance real-time communication between businesses and their website visitors or customers. Here’s a detailed look at what the product does and its key features:
Core Functionality
- Real-Time Communication: ProProfs Chat enables businesses to engage with their website visitors in real-time, allowing for immediate support and feedback. This helps in capturing quality leads, boosting sales, and improving customer satisfaction.
Key Features
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Live Chat and Chatbots:
The platform allows businesses to deploy live chat agents and AI-powered chatbots to provide 24/7 customer support. These chatbots can handle multiple support requests simultaneously, using natural language processing (NLP) to understand and respond to customer queries.
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Customization and Integration:
ProProfs Chat offers customizable chat windows and readymade chat templates that can be tailored to match the brand’s style. It also integrates seamlessly with various platforms, including help desk systems, knowledge bases, and CRM tools, ensuring a cohesive support experience.
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Visitor Tracking and Monitoring:
The software allows real-time tracking and monitoring of visitor behavior, enabling businesses to understand their audience better. This feature also includes the ability to monitor real-time conversations and track the performance of chat operators.
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Knowledge Base Integration:
ProProfs Chat can be integrated with ProProfs Knowledge Base, enabling agents to share crucial article links directly within the chat window. This integration helps in quick issue resolution, reduces the need for trivial support tickets, and enhances operator productivity.
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Operator Collaboration:
The platform supports operator-to-operator chat, facilitating new chat representatives to stay connected with experienced ones. This feature also includes the ability to transfer calls from one operator to another with just one click.
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Advanced Analytics and Reporting:
ProProfs Chat provides insightful reports and surveys, helping businesses to monitor performance, reduce support tickets by up to 80%, and optimize their chatbot strategy.
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Security and Access Control:
The software ensures high data security with features like role-based access, permissions, and single-sign-on, making it secure and manageable for businesses.
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Additional Features:
ProProfs Chat also offers video chat capabilities to make conversations more personal, and it supports various modes of support, including proactive chat greetings and automated lead qualification.
Pricing and Plans
- ProProfs Chat offers a FOREVER-FREE plan for a single operator, as well as a team plan starting at $19.99. Additionally, a free trial is available to test the features before committing to a plan.
In summary, ProProfs Chat is a robust live chat and chatbot solution that enhances customer engagement, streamlines support operations, and provides valuable insights to improve business performance. Its integration capabilities, customization options, and advanced analytics make it a versatile tool for businesses of all sizes.