Social Searcher - Short Review

Customer Service Tools

Social Searcher is a comprehensive social media monitoring and analysis tool designed to help organizations effectively track their online presence, engage with their audience, and gain valuable insights into market trends and customer feedback.

Key Functionality



Social Media and Web Monitoring

Social Searcher allows users to monitor mentions of their brand, products, services, or competitors across a wide range of platforms, including top social networks, news sites, blogs, forums, comments, and videos. This ensures that no important customer feedback or market discussions go unnoticed.



Key Features



Keyword Search and Alerts

Users can set up detailed searches using keywords, exact keywords, minus keywords, and specify sources, post types, and languages. The platform provides email alerts for new mentions, ensuring real-time updates on relevant conversations.



Sentiment Analysis

Social Searcher enables the analysis of customer feedback sentiments, categorizing them as positive, negative, or neutral. This feature helps organizations understand the overall perception of their brand and make informed decisions.



Engagement Metrics and Reporting

The platform offers tools to track engagement metrics and generate comprehensive reports. This includes monitoring campaigns, identifying influencers, and sorting results by popularity, which aids in refining social media strategies.



Influencer Identification

Social Searcher helps in identifying influential users who are discussing the brand or related topics, providing valuable insights into potential partnerships or outreach opportunities.



Integration and Data Collection

The software supports integration with various social media platforms, streamlining data collection and analysis. This integration enhances the efficiency of social media management practices.



Plans and Pricing

Social Searcher offers several pricing plans to cater to different needs:



Free Plan

Includes 100 real-time searches per day, 2 email alerts, and no credit card requirement.



Basic Plan

Offers 200 real-time searches per day, 3 email alerts, 3 monitorings, and 3,000 saved posts per month for €3.49/month.



Standard Plan

Provides 400 real-time searches per day, 5 email alerts, 5 monitorings, and 20,000 saved posts per month for €8.49/month.



Professional Plan

Includes 800 real-time searches per day, 10 email alerts, 10 monitorings, and 100,000 saved posts per month for €19.49/month.



Custom Plan

Available for tailored needs, requiring direct contact with the provider.



Additional Features



Mobile App

Social Searcher has a mobile app version that mirrors the functionality of the web platform, allowing users to search for mentions, set up alerts, and monitor social media on-the-go.



Advanced Search Configuration

Users can configure their searches with detailed settings, including specifying languages and post types, to ensure they capture the most relevant data.

By leveraging Social Searcher, organizations can enhance their social media management, improve brand awareness, and drive engagement through data-driven strategies.

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