What Syncly Does
Syncly automates the analysis of customer feedback gathered from various channels such as chats, emails, reviews, calls, and surveys. This platform uses AI to categorize and analyze customer interactions, providing actionable insights that help customer-facing teams identify and resolve key customer issues.
Key Features and Functionality
Automated Feedback Categorization
Syncly AI automatically categorizes customer feedback without the need for manual tagging, allowing businesses to surface real customer issues quickly and efficiently.
Dynamic Sentiment Analysis
The platform performs sentiment analysis to identify negative sentiment changes across the customer journey, enabling proactive and timely actions to prevent customer churn.
Single Source of Truth
Syncly integrates with multiple tools and platforms (such as Intercom, Front, Zendesk, Slack, and Salesforce) to centralize all customer feedback in one place, creating a single source of truth for all customer touchpoints.
Customizable Dashboards
Users can customize dashboards to monitor trends and share visualized customer insights across teams, facilitating quick alignment and action.
Semantic Unit Analysis
Syncly’s Insight feature uses semantic unit analysis to extract relevant content from customer feedback, clustering issues into themes. This helps in identifying specific customer concerns, such as material thickness or fabric durability, and provides a detailed understanding of each issue.
Integration Capabilities
The platform offers one-click integration with various tools and services, including Slack, where feedback can be automatically or manually pushed into the Syncly workspace. Users can also upload bulk feedback using CSV or Excel files.
Collaboration Tools
Syncly allows teams to collaborate effectively by inviting members to the workspace, setting roles (view-only or edit), and prioritizing feedback. Integrations with Slack channels further enhance real-time feedback collection and collaboration.
Actionable Insights and Recommendations
Syncly AI provides suggestions for actions to address identified issues, summarizes detailed insights, and helps in prioritizing feedback based on urgency and impact.
In summary, Syncly is a powerful tool for customer feedback management, leveraging AI to automate analysis, provide deep insights, and facilitate collaborative and proactive customer service strategies.