Product Overview of UChat
UChat is a comprehensive, no-code chatbot builder designed to automate and enhance business interactions across multiple channels. Here’s a detailed look at what UChat does and its key features:
Core Functionality
UChat allows users to create and deploy chatbots on 13 different communication channels, including Facebook Messenger, WhatsApp, Telegram, SMS, Slack, Google Business Messenger, Voice, Line, Viber, VK, and more. This omnichannel capability ensures businesses can engage with customers wherever they are most active.
Visual Flow Builder
One of the standout features of UChat is its intuitive visual flow builder. This drag-and-drop interface enables users to design complex chatbot flows and automation logic without any coding skills. Users can create custom chatbot flows using building blocks, making it easy to automate various business processes.
AI and NLP Integrations
UChat integrates with advanced AI and NLP platforms such as OpenAI (ChatGPT) and Google AI. These integrations allow the chatbot to recognize keywords, understand user intent, and even process images, stickers, and locations. This enhances the chatbot’s ability to provide accurate and contextually relevant responses to user queries.
User Management and Segmentation
UChat provides a unified inbox where you can see all the users who have interacted with your chatbot across different channels. You can add custom fields and tags to user profiles, which can then be used to create segments and condition chatbot flows, broadcasts, and sequences. This feature helps in organizing and categorizing contacts effectively.
Live Chat and Human Handover
UChat includes a built-in live chat feature that allows seamless handover of conversations from the chatbot to human agents. The platform also supports integrations with third-party live chat applications like Intercom, JivoChat, Drift, Freshchat, Chatwoot, and Front. Conversations can be automatically assigned to agents based on predefined rules, such as random assignment or assignment to the agent with the least number of conversations.
Ecommerce and Automation
UChat’s ecommerce feature allows customers to browse and shop directly within the chat interface across various channels. Businesses can automate tasks such as sending coupon codes, order confirmations, and abandoned cart notifications. The platform also supports integrations with ecommerce platforms like Shopify, streamlining the checkout process.
Interactive Voice Response (IVR)
UChat’s voice flow feature enables the creation of Interactive Voice Response (IVR) systems, allowing businesses to automate phone calls. This includes transferring calls, leaving messages, and even taking payments automatically.
Additional Features
- Broadcasts and Sequences: Send messages to all or a part of your chatbot users at a specific date and time, or on a pre-defined schedule.
- Rules and Conditions: Trigger events based on if-then logic, such as sending user data to a CRM if an email is provided.
- Website Widget: Embed your chatbot as a widget on your website with your own branding and colors.
- Integrations: UChat integrates with various third-party platforms and native apps like Stripe, Calendly, and Zoho, ensuring a seamless connection with your existing tech stack.
White Labeling
UChat offers the option to white label the entire platform, allowing businesses to use their own domain and brand name. This feature is particularly useful for agencies and businesses looking to offer chatbot services under their own brand.
In summary, UChat is a powerful tool for automating business interactions, enhancing customer engagement, and streamlining various business processes through its robust features and integrations.