Product Overview of Usabilla
Usabilla is a powerful and intuitive Enterprise Feedback Management Software designed to help businesses gather and act on real-time user feedback to enhance their digital experiences. Here’s a detailed look at what the product does and its key features:
What Usabilla Does
Usabilla empowers organizations to collect and analyze customer feedback across various digital channels, including websites, mobile apps, and email. This feedback is crucial for improving customer satisfaction, driving business growth, and maintaining a competitive edge in the market. By integrating seamlessly with existing systems, Usabilla enables companies to capture the voice of their customers, turn insights into actionable data, and make data-driven decisions to improve their digital experiences.
Key Features and Functionality
Feedback Collection
- Feedback Button: Customizable and easily deployable on websites, allowing users to provide feedback at any point of their digital journey.
- In-App Feedback: Native SDKs for Android and iOS enable in-app feedback collection.
- Email Campaign Feedback: Collect feedback through email campaigns to understand customer interactions beyond the website.
Advanced Feedback Tools
- Customizable Surveys: Create tailored feedback forms with advanced design customizations and complex question routing.
- Visual Feedback: Users can provide feedback with screenshots, helping to pinpoint exact issues on the website or app.
- Rule-Based Form Triggering: Forms can be triggered based on specific user actions, such as exit feedback or slide-ins.
Analytics and Insights
- Real-Time Analytics: Provides immediate insights into customer feedback, enabling quick action and decision-making.
- Sentiment Analysis: Identifies and categorizes audience opinions as positive or negative, helping to gauge overall customer sentiment.
- Heatmaps and Session Replay: Visual tools that show how users interact with the website or app, highlighting areas for improvement.
Dashboard and Reporting
- Customizable Dashboard: Offers a fully customizable dashboard grid and data visualizations to present feedback data in a clear and actionable manner.
- Direct Insights: Automatically generated data dashboards provide immediate access to key metrics and trends.
- Cross Tabbing and Filtering: Advanced data exploration capabilities allow for detailed analysis and filtering of feedback data.
Integration and Deployment
- API Integration: Seamlessly integrates with other analytical tools and systems of record such as Jira, Slack, and Salesforce.
- Single Deployment: A single JavaScript tag can be used for all surveys, simplifying the deployment process.
Additional Features
- User Segmentation: Segment users based on various criteria to target specific groups with tailored feedback requests.
- Multi-Language Support: Supports multiple languages, making it accessible for global user bases.
- NPS and CSAT: Measures Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to gauge overall customer satisfaction.
By combining these features, Usabilla provides a comprehensive solution for businesses to capture, analyze, and act on customer feedback, ultimately enhancing their digital customer experiences and driving business success.