Product Overview of Vocads
Vocads is a revolutionary platform that transforms the traditional survey experience by leveraging generative voice AI to collect and analyze customer and employee feedback. Here’s a detailed look at what the product does and its key features:
What Vocads Does
Vocads aims to address the limitations of traditional surveys by providing a more engaging, interactive, and efficient way to gather feedback. The platform uses voice interactions to collect richer, more comprehensive data from customers and employees. This approach enhances the survey experience, making it more accessible, intuitive, and personalized.
Key Features
Voice Surveys
Vocads allows users to create and deploy voice surveys that enable respondents to provide feedback vocally. This method increases survey return rates by up to 25% and gathers more detailed insights through open-ended questions, similar to human conversations.
Genius Survey Creation Wizard
The platform features a user-friendly survey creation wizard that enables users to create surveys in just 30 seconds. This tool simplifies the process of designing voice campaigns without requiring any coding skills.
Customizable Landing Pages and Widgets
Users can customize landing pages and widgets to match their brand and preferences. This includes personalizing the appearance, location, and voice of the generative AI.
Real-Time Reporting and Analytics
Vocads provides real-time reporting and analytics, allowing users to visualize feedback immediately. The platform generates detailed reports with summaries and recommendations, enabling quick and responsive actions to customer needs.
Multilingual Support
The platform supports voice surveys in over 9 languages, making it versatile for global use cases.
Data Sovereignty and GDPR Compliance
Vocads ensures data sovereignty and compliance with GDPR regulations, providing full control over the collected data.
Omnichannel Deployment
Surveys can be deployed seamlessly across various platforms, including websites, apps, and through QR codes or email links.
Semantic Understanding
The platform utilizes state-of-the-art Natural Language Processing (NLP) to understand natural language in a semantic way, ensuring accurate and meaningful insights from the collected data.
Use Cases
- Customer Relationship: Build customer loyalty through personalized and practical experiences.
- Marketing: Adjust marketing strategies based on real-time customer feedback to reach new customers.
- Market Research: Automate and reduce the cost of qualitative surveys.
- Human Resources: Provide employees with a practical way to express their opinions and ideas.
Additional Benefits
- Improved Strategy: Adjust business strategies based on honest and complete answers from customers.
- Faster Employee Engagement: Enhance employee engagement with faster and more interactive surveys.
- Enhanced Customer Experience: Improve customer understanding and experience through voice surveys.
In summary, Vocads revolutionizes the survey experience by offering a more engaging, efficient, and insightful way to collect feedback using generative voice AI. Its key features include easy survey creation, real-time analytics, multilingual support, and robust data sovereignty, making it a valuable tool for various business use cases.