WhosOn is a comprehensive live chat software designed to enhance customer service and engagement for modern businesses. Here’s an overview of what the product does and its key features:
What WhosOn Does
WhosOn is a live chat solution that enables businesses to interact with their customers in real-time, providing a robust platform for customer support, sales, and service. It is tailored to meet the diverse needs of businesses, offering flexibility in deployment options such as cloud, on-premises, and custom deployments.
Key Features
Multiplatform Support
WhosOn supports multiple communication channels, including live chat, email, SMS, video chat, and omnichannel calling. This allows agents to switch seamlessly between different channels, ensuring continuous engagement with customers even if the initial connection is lost.
Advanced Agent Tools
The software provides a range of tools for agents to manage chats efficiently. These include canned responses, chat alerts, chat preview, chat search, chat transcripts, concurrent and distraction-free chats, and a live chat spell checker. These tools help agents handle multiple conversations simultaneously and maintain high productivity.
Analytics and Reporting
WhosOn offers robust analytics and reporting capabilities. It supports multiple formats and charts, and data can be stored and exported in various formats like JSON, CSV, and XLSX. The built-in dashboard and KPI metrics allow for quick and detailed monitoring of chats, enabling businesses to evaluate agent performance and customer satisfaction effectively.
Customer Chat History and Tracking
The software includes a feature to track returning visitors and retain a log of previous chat sessions. This allows agents to access the customer’s chat history and CRM data, providing a comprehensive view of the customer’s relationship with the business.
Integration and Security
WhosOn integrates with various third-party applications such as WhatsApp, Facebook Messenger, Google, Office 365, Power BI, Twilio, and CRM systems. It also ensures high security standards with features like encryption, data masking, intrusion prevention, and the ability to permanently delete chat data.
AI and Chatbot Integration
The software supports AI-infused chat technology, allowing businesses to integrate chatbots into their customer service operations. This can automate conversational tasks and enhance the overall customer experience.
Customization and Branding
WhosOn offers extensive customization options, including custom branding, API access for tailored functionality, and the ability to commission custom work from their team. This ensures that the live chat solution aligns perfectly with the business’s specific needs.
Real-Time Visitor Monitoring and Proactive Engagement
The software includes real-time visitor monitoring and proactive chat invitations, enabling businesses to engage with visitors intelligently and turn them into potential customers. Additional features like co-browsing, file transfer, and chat routing further enhance the interactive experience.
Multilingual Support
WhosOn supports chat in over 100 languages, making it a versatile tool for businesses operating in multilingual environments.
In summary, WhosOn is a powerful live chat software that combines advanced features, robust analytics, and strong security measures to provide an exceptional customer service experience. Its flexibility, customization options, and integration capabilities make it a valuable tool for businesses looking to enhance their customer engagement and support operations.