Product Overview of ReadyMode (Formerly XenCALL)
ReadyMode, previously known as XenCALL, is a comprehensive cloud-based call center automation software designed to enhance the efficiency and productivity of call center operations. This solution is tailored for businesses of all sizes across various industries, including management consulting, real estate, hospitality, and more.
Key Functionality
- Call Center Automation: ReadyMode integrates a built-in customer relationship management (CRM) system with a VoIP predictive dialer. This combination enables telemarketers and call centers to execute inbound and outbound campaigns, close more leads, and boost sales.
- Predictive Dialer: The software features an advanced predictive dialer that automates the dialing process, allowing agents to focus on live calls and increasing the overall call volume.
Key Features
- CRM Integration: ReadyMode includes a built-in CRM feature with customizable lead profiles, enabling users to manage and track leads effectively. It also allows users to display phone numbers closest in proximity to their leads.
- Interactive Voice Response (IVR): The software offers customizable IVR menus that help inbound callers connect with the appropriate team members. It also supports call queuing, call forwarding, and voicemail management.
- Call Recording and Monitoring: Users can record all inbound and outbound calls or selected calls, and the system provides call monitoring capabilities, including agent performance reports and real-time analytics.
- Call Routing and Distribution: ReadyMode features automatic call distribution (ACD) and allows users to prioritize inbound queues and select ring configurations to strategically distribute calls to agents. Agents can also intercept inbound calls from previously contacted leads.
- Personalization and Scripting: The platform includes call scripting and personalization features to help agents engage more effectively with leads. It also supports live scripts and third-party verification.
- Analytics and Reporting: ReadyMode provides extensive reporting and analytics capabilities, including custom reports, agent stats, and campaign performance data. This helps in enhancing performance and efficiency.
- API Integration and Automation: The software offers API access, enabling integration with other systems and automating various tasks such as pausing and unpausing queue members, generating reports, and more.
- Additional Features: Other notable features include automated workflows, SMS and email integration, local presence dialing, DNC compliance, and a built-in instant messenger for real-time agent collaboration.
User Benefits
- Increased Productivity: By automating administrative tasks and streamlining call center operations, ReadyMode helps lower overhead costs and increase productivity.
- Enhanced Sales: The predictive dialer and lead management features help in identifying and targeting high-probability leads, leading to increased sales and revenue.
- Improved Customer Satisfaction: Customizable IVR menus, call queuing, and effective call distribution ensure that customers are connected quickly and efficiently to the right agents.
Overall, ReadyMode (formerly XenCALL) is a robust and user-friendly solution that empowers call centers to manage their operations more efficiently, enhance customer satisfaction, and drive sales growth.