Product Overview: Arise Virtual Solutions
Arise Virtual Solutions is a pioneering platform in the field of customer experience (CX) and business process outsourcing, revolutionizing how companies interact with their customers through innovative, flexible, and scalable solutions.
What Arise Virtual Solutions Does
Arise connects businesses with a network of independent, work-from-home service professionals and small call center businesses, enabling companies to deliver superior customer experiences. This platform is designed to provide on-demand customer management technology, allowing businesses to adapt quickly to changing customer needs and market conditions.
Key Features and Functionality
Flexible Work Model
Arise offers a flexible work model that allows Service Partners to choose their schedules, locations, and types of services. This model leverages the gig economy to provide work-from-home opportunities, which is particularly beneficial for individuals with limited mobility or those seeking flexible work arrangements.
Advanced Technology
The Arise Platform is built on robust, cloud-based technologies that simplify business functions and provide an all-in-one solution for superior performance. Key technological features include:
- Omnichannel Support: Seamless integration across various communication channels such as live chat, virtual assistance, and traditional phone support, ensuring a cohesive customer experience.
- Starmatic® Scheduling System: A proprietary scheduling system that allows for scheduling in 30-minute increments, providing high levels of flexibility and the ability to match volume curves across multiple schedules and programs.
Real-time Reporting and Analytics
The platform offers real-time reporting tools that provide a dynamic view of customer interactions, enabling swift and informed decision-making. These tools help businesses understand customer behaviors, preferences, and satisfaction levels in real-time, allowing for immediate adjustments to enhance the customer experience.
Limitless Learning Solution
Arise’s Limitless Learning solution utilizes cloud-based services for the delivery, interaction, facilitation, demonstration, and evaluation of learning materials. This solution incorporates various dimensions of learning (auditory, visual, and kinesthetic) to ensure customer-facing resources are well-equipped for successful interactions.
Enhanced Security
The platform features a multi-layered security approach, including proprietary SIEM (Security Information and Event Management), multi-step identity checks, automated security checks, and the Arise Secure Desktop (ASD). This ensures that customer information remains safe and secure.
Scalability and Business Continuity
Arise is engineered for growth at scale, providing businesses with the ability to quickly adapt to changing demands. The platform has been tested in crisis situations, such as the COVID-19 pandemic, where it successfully supported the closure of physical contact centers by flexing service time and handling a significant increase in calls.
Benefits
- Cost Efficiency: Arise helps companies reduce costs by eliminating overhead associated with traditional call centers, such as lunch breaks, training, and physical infrastructure. This can result in savings of up to 30% compared to traditional call centers.
- Business Continuity: The platform ensures continuous customer support even during disruptions, maintaining business operations without the risks associated with physical contact centers.
- Personalization and Speed: Arise’s technology enables personalized and speedy customer support, meeting customer demands 24/7/365 with high levels of scalability and flexibility.
In summary, Arise Virtual Solutions offers a comprehensive and innovative platform that empowers businesses to deliver exceptional customer experiences through flexible, scalable, and secure solutions, making it an ideal choice for companies seeking to enhance their customer service capabilities.