Boost.ai is a cutting-edge conversational AI platform designed to empower enterprises with advanced, intelligent, and scalable customer service solutions.
What Boost.ai Does
Boost.ai enables organizations to develop and deploy powerful virtual agents that can handle a wide range of customer interactions across various channels. The platform leverages generative AI (GenAI) and traditional conversational AI (CAI) to provide rich, hyper-personalized, and efficient customer service experiences.
Key Features and Functionality
Enterprise-Ready
- The platform is scalable and secure, allowing seamless integration with existing enterprise ecosystems. It ensures high standards of security and compliance, particularly crucial for regulated industries such as banking, insurance, and telecommunications.
GenAI-Empowered
- Boost.ai harnesses the power of generative AI to enhance the capabilities of virtual agents. The “Generative Action” feature introduces multiple guardrails at local and topic levels, ensuring safe and controlled use of GenAI in customer-facing environments. This allows for the automation of up to 90% of inbound inquiries while maintaining high customer satisfaction.
Omnichannel Support
- The platform provides consistent, high-quality interactions across all customer touchpoints, including voice and chat channels. This ensures a unified and seamless customer experience regardless of the interaction method.
24/7 Service
- Boost.ai’s virtual agents are always on and always reliable, offering continuous support that exceeds customer expectations. This round-the-clock availability enhances customer satisfaction and reduces the need for human intervention.
AI-Powered CX Insights
- The platform includes AI-powered CX Insights, a set of features that automate the review and analysis of every customer conversation. This provides enterprises with deep, actionable insights into customer interactions, enabling data-driven improvements in customer experience. Key capabilities include AI Review, which evaluates conversations for context, intent, and relevance using a dedicated algorithm and Large Language Model (LLM).
Self-Service and Support
- Boost.ai transforms how enterprises engage and assist customers through self-service, internal support, and agent assist functionalities. This includes increasing self-service rates, enhancing employee efficiency, and providing instant response times.
Advanced NLU and NLP
- The platform boasts top-class Natural Language Understanding (NLU) and Natural Language Processing (NLP) capabilities, enabling virtual agents to understand user intent and respond intelligently. It can scale to thousands of topics without compromising accuracy, achieving consistent 90% resolution rates across various industries.
Integration and Implementation
- Boost.ai is integration-ready with all leading tech platforms and offers easy-to-deploy, pre-built industry-specific content. This makes getting started with the platform straightforward and efficient from day one.
Continuous Development
- The company is committed to continuous innovation, with rapid development cycles and close collaboration with partners to improve the solution. This ensures that the platform stays ahead of the competition and meets evolving customer needs.
In summary, Boost.ai offers a comprehensive and advanced conversational AI solution that enhances customer service through intelligent virtual agents, robust analytics, and seamless integration, making it an ideal choice for enterprises seeking to elevate their customer experience.