Document360 is a comprehensive and advanced knowledge base software designed to cater to the documentation needs of small to large enterprises across various industries, including SaaS, IT, Healthcare, Education, Manufacturing, and Finance.
What Document360 Does
Document360 serves as an all-in-one platform for creating, managing, and sharing knowledge bases, software documentation, API documentation, Standard Operating Procedures (SOPs), and user manuals. It is engineered to streamline the documentation process, enhance operational efficiency, and provide on-demand, accurate self-help content to users.Key Features and Functionality
AI-Powered Content Creation and Search
Document360 features an AI-powered search assistant called Ask Edy, which simplifies content discovery by providing contextual search results and suggesting relevant articles based on user queries. This AI capability also aids content creators by suggesting tags, SEO descriptions, and prompts for writing articles, thereby accelerating the documentation process.Customizable Knowledge Base
The platform allows for the creation of fully customizable knowledge base sites, enabling users to modify the layout, colors, fonts, and logos to align with their brand identity. This customization extends to multi-language support, facilitating global reach and reducing the need for external translation services.Advanced Editor and Version Control
Document360 offers both rich text and markdown editors, catering to diverse content creation needs. The version control feature enables multiple team members to collaborate on content updates while maintaining a comprehensive history of changes. This includes inline commenting capabilities and the ability to resolve conflicts efficiently.Enhanced Analytics
The platform provides in-depth analytics across various dimensions, including:- Article Performance Analytics: To understand which articles are performing well and identify areas for improvement.
- Search Behavior Analytics: To analyze user search patterns and fine-tune search functionality.
- Team Account Insights: To gain insights into team performance and identify areas needing additional support or training.
- Reader Analytics: To understand user preferences and engagement with content.
- Feedback Evaluation: To analyze user feedback and enhance the quality of the knowledge base.
Simplified Content Management
Document360 2.0 introduces several enhancements to content management, including:- Bulk Operations: Simplifying the process of updating, deleting, or modifying multiple articles at once.
- Effortless Article Import: Allowing easy import of articles by uploading Word files.
- Advanced Search with Filters: Enabling quick and efficient searches through the knowledge base using filters such as All, Articles, Settings, Drive, and Tags.