Product Overview of Moveworks
Moveworks is an AI-powered platform designed to automate and streamline employee support across various departments in large organizations. Here’s a detailed look at what the product does and its key features:
Core Functionality
Moveworks uses conversational AI, specifically its proprietary language model MoveLM, to resolve employee issues related to IT, HR, finance, facilities, and other business functions. The platform integrates with an organization’s existing systems, allowing it to process and resolve common employee questions, automate repetitive tasks, and significantly reduce response times. This integration enhances both efficiency and the overall employee experience.
Key Features
AI-Powered Copilot
The core product of Moveworks is the AI Copilot, a generative AI chatbot designed for enterprise use. This Copilot enables employees to engage with a single, conversational interface that automatically pulls in data from various business apps such as Slack, Microsoft Teams, and other enterprise systems. Users can retrieve precise information without leaving their current workflow.
Enterprise Search
Moveworks offers an advanced enterprise search feature that allows employees to locate and retrieve information across multiple internal systems, knowledge bases, cloud services, intranets, document repositories, and internal databases. This unified search capability provides instant access to necessary information directly from primary communication tools.
Service Management
The service management product automates and streamlines internal service request workflows by integrating with established service management systems like ServiceNow and Jira. Employees can make requests and receive help within their familiar chat platforms, reducing the need to switch between applications and minimizing manual intervention.
Integration with Microsoft 365 Copilot
Moveworks has expanded its strategic alliance with Microsoft, allowing employees to access Moveworks as an agent within Microsoft 365 Copilot and Microsoft Teams. This integration enables seamless execution of tasks such as submitting requests, resetting passwords, or updating systems, all without breaking the workflow. Features include guided interactions, real-time response streaming, citation transparency, and threaded conversations.
Agentic Reasoning Engine
Moveworks’ Agentic Reasoning Engine, powered by its MoveLM language model, interprets complex employee queries, taking into account context, specificity, and urgency. This engine goes beyond simple information retrieval by analyzing content and producing actionable insights. For example, the ‘Brief Me’ feature allows employees to ask questions about documents to understand the most important information within them.
Automated Support Across Departments
Moveworks provides automated support for various departments, including:
- IT: Instantly resolve IT issues such as password resets and system updates.
- HR: Automatically provide personalized HR support, including PTO questions and onboarding processes.
- Finance: Solve finance issues and answer policy questions in seconds.
- Facilities: Make it effortless for employees to acclimate to any office environment.
- Employee Communications: Keep everyone on the same page with targeted, actionable messages.
Global Workforce Support
Moveworks supports a global workforce by providing instant support in any language, helping to cut support costs while delivering high-quality, personalized support.
Benefits
- Improved Efficiency: Automates repetitive tasks and reduces response times.
- Enhanced Employee Experience: Provides instant, personalized support across various departments.
- Seamless Integration: Works within existing communication tools like Slack and Microsoft Teams.
- Scalability: Suitable for large enterprises with over 2,000 employees, serving over 350 enterprise customers including Salesforce, Palo Alto Networks, and DocuSign.
In summary, Moveworks is a comprehensive AI-powered platform that transforms the way businesses operate by automating support tasks, streamlining workflows, and providing instant access to information, thereby enhancing productivity and the overall employee experience.