Product Overview of Social Intents
Social Intents is a comprehensive live chat and customer engagement platform designed to enhance customer service, increase conversions, and streamline team collaboration for businesses of all sizes.
What Social Intents Does
Social Intents enables businesses to connect directly with their website visitors in real-time, allowing for immediate responses to sales inquiries, customer support requests, and general questions. This platform integrates seamlessly with various tools and platforms, ensuring that businesses can manage communications efficiently and provide a personalized customer experience.
Key Features and Functionality
Live Chat Integration
Social Intents offers live chat integration that allows businesses to engage with visitors in real-time. This feature minimizes customer wait times, improves customer satisfaction, and enables agents to add a personal touch to every conversation through features like profile photos and customizable chat widgets.
Customizable Chat Widgets
The platform provides customizable chat widgets that can be tailored to match the business’s brand, ensuring a cohesive user experience. Businesses can customize the widget text, start message, and other elements to align with their brand’s visual identity.
ChatGPT Integration
Social Intents includes integration with ChatGPT, allowing businesses to leverage AI-powered chatbots. This integration enables automated, personalized messaging based on user behavior and provides accurate, tailored responses to customer questions. The number of ChatGPT-trained URLs varies by plan, from 10 in the Starter plan to 1000 in the Business plan.
Multi-Platform Support
The platform supports integration with multiple tools and platforms, including Microsoft Teams, Slack, Google Chat, WordPress, Mailchimp, and Zapier. This flexibility ensures that teams can manage communications from their preferred environments, enhancing response times and collaboration.
Analytics and Performance Tracking
Social Intents offers robust analytics tools that provide insights into chat performance, visitor behavior, and conversion metrics. The main dashboard displays data such as active chats, chats in queue, closed chats, missed chats, average chat duration, and average response time, helping businesses adjust their strategies accordingly.
Automated Messaging and Proactive Engagement
The platform supports automated messaging and proactive chat triggers, which engage visitors based on their site behavior. This feature increases interaction rates and helps in guiding users through the website, potentially leading to increased sales and improved customer satisfaction.
Email List Building and Conversion Tracking
Social Intents helps in capturing and growing email lists with customizable pop-up forms and targeted messaging. It also monitors user interactions and conversions to optimize marketing strategies and improve ROI.
Security and Feedback
The platform includes robust security features such as encryption and authentication to keep customer data safe. It also allows businesses to gather customer feedback, enabling continuous improvement of the chatbot’s performance and the overall customer experience.
Scalability
Social Intents is designed to be scalable, handling varying volumes of user interactions efficiently. Except for the Starter plan, which is limited to three agents, all other plans offer unlimited agents, making it suitable for both small businesses and large enterprises.
Pricing Plans
Social Intents offers four pricing plans:
- Starter: $49/month (or $39/month billed annually), limited to three agents, one chat widget, one website domain, and 200 chat conversations per month.
- Basic: $79/month (or $69/month billed annually), with unlimited agents, two chat widgets, two website domains, and 1000 chat conversations per month.
- Pro: $132/month (or $99/month billed annually), featuring five chat widgets, five website domains, 5000 chat conversations per month, and additional features like cross-team chat transfers and white-label options.
- Business: $265/month (or $199/month billed annually), with ten chat widgets, ten website domains, 10,000 chat conversations per month, and additional features such as real-time auto-translation.
Each plan includes a 14-day free trial, allowing businesses to test the platform before committing to a subscription.