Product Overview of Thrivebase
Thrivebase is a sophisticated AI-powered platform designed to help businesses automate and enhance their customer support, sales, and website engagement through custom-trained chatbots. Here’s a detailed look at what Thrivebase offers:
What Thrivebase Does
Thrivebase enables businesses to create and deploy AI-powered chatbots that are trained on their specific data. This allows for instant, accurate, and personalized responses to customer inquiries, enhancing the overall user experience on their website. The platform is built to support a variety of use cases, including 24/7 customer support, sales assistance, lead generation, and feedback collection.
Key Features
- Customizable Chatbots: Thrivebase allows users to upload various data formats such as text, webpages, sitemaps, CSVs, and PDFs to train their chatbots. This ensures the chatbots provide context-aware and precise responses aligned with the business’s knowledge base and brand voice.
- No-Code Platform: The platform is designed to be user-friendly, requiring no coding skills to build and deploy chatbots. Users can set up their chatbots in three easy steps: uploading data, styling and adjusting settings, and adding the chatbot to their website.
- Multiple AI Models: Thrivebase supports multiple GPT models, including GPT-3.5 and GPT-4, ensuring advanced and accurate interactions with users.
- Real-Time Responses: The chatbots provide immediate replies to user questions, enhancing visitor engagement and reducing wait times.
- Voice Interaction: Users can interact with the chatbot using voice commands via a microphone, adding an extra layer of convenience.
- Lead Collection and Feedback: Thrivebase includes tools for collecting valuable leads and feedback through customizable forms and intelligent data extraction. Collected data can be exported to CSV files, and users can receive email notifications for each submission.
- Detailed Analytics: The platform offers a comprehensive analytics dashboard that tracks conversation history, usage metrics, and conversion rates, helping businesses optimize their chatbot performance.
- Complete Customization: Businesses can fully customize the UI and branding of their chatbots to ensure they align seamlessly with their brand’s unique tone and personality. This includes removing Thrivebase branding and customizing the chat widget’s appearance.
- Multi-Platform Integration: Chatbots can be embedded on an unlimited number of websites, and the platform integrates with various business tools, enhancing its versatility and scalability.
- Additional Features: Other key features include human escalation capabilities, capture of leads, feedback, and requests, and the ability to upload multiple files and website links.
Pricing Plans
Thrivebase offers several pricing plans to cater to different business needs:
- Free: Includes 30 credits per month, 100.35 KB of storage, and basic features.
- Essential: $17/month with 2,000 credits, 25 MB of storage.
- Standard: $49/month with 6,000 credits, 50 MB of storage.
- Premium: $89/month with 10,000 credits, 100 MB of storage.
- Ultimate: $375/month with 40,000 credits, 300 MB of storage.
Use Cases
Thrivebase is versatile and can be used in various scenarios such as:
- 24/7 Customer Support: Providing round-the-clock support to customers with a fully trained and knowledgeable chatbot.
- Sales Assistant: Helping customers with questions and inquiries, capturing their contact information, and enhancing engagement.
- Personal Content Assistant: Assisting users with generating useful content based on the uploaded data.
- Website Engagement Enhancement: Creating an interactive and engaging experience on the website.
In summary, Thrivebase is a powerful tool for businesses looking to automate and improve their customer support and sales processes through highly customizable and advanced AI-powered chatbots.