Yobi is a comprehensive business communication platform designed to enhance customer relationship management (CRM) and streamline team collaboration by integrating multiple communication channels and leveraging advanced artificial intelligence.
What Yobi Does
Yobi unifies all client and customer conversations into a single, super app, eliminating the need to switch between multiple applications. This integration helps businesses save time and excel in customer service by providing a centralized platform for all communication needs.Key Features and Functionality
Unified Communication Channels
Yobi consolidates various communication channels, including calls, messaging, emails, and social media platforms like Facebook, Instagram, and Twitter, into one platform. This omnichannel support ensures that businesses can manage all customer interactions efficiently from a single interface.AI-Powered Assistance
Yobi features an AI assistant that enhances business operations through several capabilities:- Sentiment Analysis: Analyzes customer sentiments during calls to improve customer satisfaction and identify areas for improvement.
- Voice to Text: Transcribes voice conversations into text, facilitating easier data collection and analysis.
- Bot Answers: Automates responses to common customer inquiries.
- Translation: Offers real-time translation between languages such as English to Spanish and English to French, enabling seamless communication with international customers.
Custom AI Teammates
Yobi allows businesses to create custom AI teammates trained on their specific processes, knowledge, and brand voice. These AI teammates integrate into various roles and workflows, handling tasks in sales, marketing, customer support, and team coordination with high efficiency.Task Management and Collaboration
Users can assign tasks directly within conversations without leaving the app, promoting smooth collaboration between human and AI teammates. The platform includes powerful collaboration tools such as team voice chat, ensuring an always-on and seamless interaction experience.Cost-Effective and Flexible
Yobi offers a cost-effective solution by allowing businesses to eliminate traditional phone bills and phones. For a monthly fee of about $30, businesses can retain their existing phone numbers and access the full range of Yobi’s features across mobile, desktop, and web platforms.Additional Capabilities
- Multi-Channel Coverage: Yobi ensures prompt management of calls, chats, emails, and social media interactions.
- Collaborative Workflow: The platform facilitates seamless human-AI teamwork, enabling businesses to tackle tedious tasks and uncover valuable insights.
- Always-On Assistance: AI teammates are available 24/7 to respond to customer inquiries and support requests.