Boost.ai is a cutting-edge conversational AI platform designed to empower enterprises in transforming their customer service and engagement strategies. Here’s a comprehensive overview of what the product does and its key features:
What Boost.ai Does
Boost.ai enables organizations to develop and deploy powerful, intelligent virtual agents in-house, enhancing customer interactions across various touchpoints. The platform is tailored for enterprise use, focusing on scalability, security, and the integration of advanced AI technologies.Key Features and Functionality
Enterprise-Ready
- Scalable and Secure: Boost.ai integrates seamlessly with existing enterprise ecosystems, ensuring high scalability and robust security measures.
GenAI-Empowered
- Generative AI: The platform harnesses the power of Generative AI (GenAI) to provide creative yet controlled responses. The recent introduction of “Generative Action” enhances this capability, allowing for hyper-personalized interactions while maintaining necessary safeguards for operation in highly regulated environments.
Omnichannel Support
- Consistent Interactions: Boost.ai ensures consistent, high-quality interactions across all customer touchpoints, including voice, chat, and other channels.
24/7 Service
- Always On: The platform provides reliable 24/7 service, exceeding customer expectations and automating up to 80-90% of inbound inquiries.
Self-Service and Support
- Self-Service: Enhances customer self-service capabilities, allowing users to find solutions quickly and efficiently.
- Internal Support: Supports internal teams by providing tools for agent assistance and internal support.
- Agent Assist: Empowers human agents with AI-driven insights and assistance, improving their efficiency and effectiveness.
Analytical Capabilities
- Analyze: Offers end-to-end analytical tools to monitor and improve the performance of virtual agents and customer interactions.
Integration and Customization
- Integration-Ready: Boost.ai is designed to integrate with all leading tech platforms, ensuring smooth operation alongside existing systems.
- Customization: Allows for the customization of filter displays, search fields, and other features to align with the brand’s identity and customer needs.
Advanced AI Capabilities
- Natural Language Understanding (NLU) and Natural Language Processing (NLP): Provides top-class NLU and NLP capabilities, enabling accurate understanding and response to thousands of topics without compromising accuracy.
Implementation and Support
- Implementation-Ready: Offers easy-to-deploy, pre-built industry-specific content, making it simple to get started from day one.
- Partner Support: Positions partners as the face of the project, with Boost.ai providing comprehensive support and continuous development improvements.