Introduction to Volusion
Volusion is a comprehensive, fully hosted eCommerce platform designed to help businesses build, manage, and grow their online stores. With over 30,000 merchants trusting the platform, Volusion provides a robust set of tools and services to ensure the success of online businesses.
Key Features
Website Building and Design
Volusion offers user-friendly tools to design and customize your online store. Users can create and customize their storefronts with features such as customizable storefront articles, quick article editing, and advanced HTML content editing. The platform ensures that your store looks great and functions well on both desktop and mobile devices.
Product Management
Volusion provides efficient product management capabilities, including unlimited product options, product option categories, and the ability to apply options to multiple products. You can configure product options to display as dropdown menus, radio buttons, checkboxes, or text boxes, enhancing the shopping experience for your customers.
Inventory and Order Fulfillment
The platform includes comprehensive inventory management and order fulfillment tools. Features such as drop shipping, label printing, live package tracking, and integrated shipping with USPS, DHL, and FedEx make managing orders seamless. Additionally, Volusion supports multiple warehouses and allows you to specify exact product locations within warehouses.
Payment and Transaction Processing
Volusion supports a wide range of payment gateways, including PayPal, Stripe, and digital wallet options like Amazon and Apple Pay. It also offers Volusion Payments with competitive processing fees and does not charge transaction fees on any tier.
Marketing and Promotion Tools
Volusion includes a variety of marketing tools, such as a coupon and discount system, quantity discounts, and the ability to promote daily deals on social media platforms. The platform also integrates with social media tools like Twitter, YouTube, and Facebook, allowing you to manage your social presence and even create a social store on Facebook.
Customer Management and Support
The platform features a robust CRM system with customer rewards points, customer grouping, custom fields, and location-based tax calculations. Volusion also offers a premium live chat service with unlimited operators, departments, and concurrent chats, ensuring effective customer support. The 24/7 customer support and integrated help desk, phone support, and knowledge base further enhance the customer service experience.
Integrations and Customizations
Volusion integrates seamlessly with a variety of applications through Zapier, allowing connections with hundreds of other apps. The platform also offers an API for custom integrations, providing a high degree of flexibility and customization.
Mobile App
For on-the-go management, Volusion provides a mobile app that allows you to check inventory, update prices, and manage your store from your mobile device.
Conclusion
Volusion is an all-inclusive eCommerce platform that offers a wide range of features and tools to help businesses succeed online. From website building and product management to inventory and order fulfillment, payment processing, marketing, and customer support, Volusion provides a comprehensive solution for eCommerce needs. Its versatility and integration capabilities make it a suitable choice for various types of businesses, including retail stores, fashion boutiques, electronics shops, and more.