Overview
Fiserv is a leading provider of payment and financial services technology, offering a comprehensive suite of solutions designed to enhance the operations, efficiency, and customer experience of financial institutions, businesses, and other organizations.
Product Overview
Fiserv’s portfolio includes a wide range of products and services tailored to meet the diverse needs of its clients, from banks and credit unions to merchants and large enterprises.
Key Products and Solutions
Bank Platforms
Fiserv offers scalable and flexible bank platforms, such as the Premier bank platform, which serves as the foundational system for financial institutions. These platforms are celebrated for their feature-rich functionality, open integration, scalability, flexibility, and reliability. They support virtually every function a financial institution performs, including commercial services, data and analytics, and item processing.
Account Processing and Digital Banking
The Premier bank platform and other Fiserv solutions enable real-time alerts, real-time fraud detection, and enhanced banker mobility. These platforms provide a unified environment that improves customer experiences by offering consistent performance across multiple channels.
Online and Mobile Banking
Fiserv’s Retail Online solution provides a user-friendly, secure, and integrated online banking experience. Key features include real-time customer enrollment, 24/7 access to account information, transaction categorization, person-to-person payments, mobile banking, loan payments, and multifactor authentication. This solution also integrates with Personal Financial Management (PFM) tools like AllData PFM, which aggregates account data from various financial sources to help customers manage their finances effectively.
Payment and Transaction Services
Fiserv offers advanced payment and transaction services, including payment processing, mobile banking systems, and electronic payment products. These services support various payment channels and include features such as online bill payment, presentment, and e-document management.
Integration and Innovation
Fiserv’s Communicator Open solution simplifies the integration of third-party innovations with Fiserv’s account processing platforms. This allows financial institutions to quickly deliver personalized, real-time digital experiences and leverage real-time analytics to streamline internal processes and extend the value of existing IT assets.
Security and Fraud Protection
Fiserv provides robust security and fraud protection products and services, ensuring that financial transactions are secure and compliant with regulatory requirements. These solutions include multifactor authentication, identity validation, and multichannel fraud prevention.
Additional Features and Functionality
- Data and Analytics: Fiserv solutions offer advanced data analytics capabilities, enabling financial institutions to gain new business insights and make informed decisions.
- Customer and Channel Management: The platforms support various customer service channels, including secure email, online chat, and desktop sharing, to enhance customer satisfaction and operational efficiencies.
- Risk and Compliance: Fiserv’s solutions help financial institutions comply with regulations and minimize risk through comprehensive risk management and compliance tools.
- Customization and Branding: Flexible branding options allow financial institutions to maintain a consistent look and feel across their online and mobile banking platforms.
Conclusion
In summary, Fiserv’s products and solutions are designed to enhance performance, improve customer experiences, and drive innovation in the financial services sector. With a focus on scalability, flexibility, and integration, Fiserv helps financial institutions remain competitive, differentiate themselves in the market, and grow their business.